отличный отдых но есть претензии great stay but some complaints

We booked a tour through our partner Anex tour travel agency Pilgrim.
We stayed at the Hawaii Riviera Reort & Aqua park 5 * hotel, Hurghada Egypt because of the water park and blah adequate cost.
We arrived at 7.05 at the hotel were already at 8.00, but we were put into a room only after 14.00 in a room that was not in the main building of the hotel but in the club part of the hotel, across the road, besides, construction work was underway under the windows . Only after a scandal with the help of the Anex tour representative at the hotel, we managed to move to another wing, a little further from the construction site.
The hotel itself left wonderful impressions, service, territory, pools, slides and the Aqua Park, food was all at a fairly high level.

The restaurant is very tasty and varied, dishes from different countries were added every day (sushi, lasagna, pizza, etc. ), in addition to the main menu of national cuisine. Lots of fruits and berries, and a very large selection of sweets and cakes (about 50 types).
Unpleasant sensations were left by the waiters at the bar in the pool and on the beach, each time coming for a drink, and it doesn’t matter for what (cola or beer) I felt like a beggar who was served alms, drinks were poured into a glass up to 180 ml and only 2/3 of the volume , after a complaint to the hotel management, the waiter was replaced, but only for two days.