White Valley Palace 5*– Reviews

316
Rating 6.310
based on
316 reviews
№80 in the hotel rating Hurghada
6.8 Rooms
6.5 Service
6.6 Cleanliness
7.0 Food
7.2 Amenities
The hotel is located in the city of Hurghada, on the first line, 100 m from the beach. There are 7 swimming pools on the territory: outdoor, indoor, children's, water slides, animation. The hotel is suitable for family, youth or romantic holidays. Opened in 2007. Last renovation: 2023 (entire territory).More →
аватар fadeevalen
 •  traveled 2 months ago
Rating 9.0
I really enjoyed my stay at White Valley. Quiet, cozy hotel. Friendly staff, quite decent food, a nice room was given without any extra charges. Wonderful sea and sandy beach. Sunset in the sea is beautiful. The only minus is a lot of our "neighbors". But for the hotel it's just business. … More ▾ I really enjoyed my stay at White Valley. Quiet, cozy hotel. Friendly staff, quite decent food, a nice room was given without any extra charges. Wonderful sea and sandy beach. Sunset in the sea is beautiful. The only minus is a lot of our "neighbors". But for the hotel it's just business.
аватар fialka0477
 •  traveled 1 year ago
Rating 5.0
Choose this hotel only if you have a very limited budget, and it will have the lowest price! The hotel is located in a place where there is a very strong wind from the sea, so it is not comfortable to be on the beach in November, it is already cold at three o'clock in the afternoon, the water is cold, there are fish, but you have to swim far to the reefs. … More ▾ Choose this hotel only if you have a very limited budget, and it will have the lowest price! The hotel is located in a place where there is a very strong wind from the sea, so it is not comfortable to be on the beach in November, it is already cold at three o'clock in the afternoon, the water is cold, there are fish, but you have to swim far to the reefs. You will have a small piece of beach, because you can't go to the beach of the nearby hotel, you can't even swim in the sea, the guard immediately shouts and it's just terrible, because it's too much to share the sea between hotels! The pools are cold and no one swam in them. You can take a bus to the water park, which is open from 10 a. m. to 12 p. m. and from 2 p. m. to 4 p. m. The water park itself is large, the slides are wonderful, but the bad thing is that you cannot go to the beach near the water park and you need to ride a bus here and there. If you like cleanliness, you should not come here either, because everywhere is very dirty, they hardly ever clean.
The rooms on the first floor are currently under renovation, so be prepared to listen to the workers working all day if you are given a room next to them. In terms of food, the impression is ambiguous: at dinner there is a very good choice, there is fish, chicken, crabs, mussels, and beef, but for breakfast there is nothing tasty except scrambled eggs, at lunch there is also a small selection and everything is not tasty. Alcohol is terrible, beer is impossible to drink. Pizza, hamburgers, french fries are served on the beach, pancakes and ice cream after 16.00, but after 16.00 it is so cold that there is nothing to do on the beach. Only in the bar near the reception you can drink coffee from the machine, in other places the coffee is terrible. In the evening, the hotel is boring, only drunk Russians arrange karaoke and dances with animators, there is no show. The location of the hotel is not very good, to get out of it you have to walk for 10 minutes, then a street with shops...that's all civilization. You can go to Senzo Mall, it's a 45-minute walk. No more going anywhere.
WiFi is free at the reception and works well. We will not return to this hotel again, even if the price is low
аватар astoriya0304
 •  traveled 6 years ago
We arrived at 5 am at this hotel and were horrified. This is not a hotel, this is a stable. There is no light, no one, some miracle comes out in a smeared sheepskin coat and begins to decorate us. And he tells us directly that if we want to check in before 14:00, then we need to pay $ 10. Number killed, asphalt-colored towels, linen from the same collection. … More ▾ We arrived at 5 am at this hotel and were horrified. This is not a hotel, this is a stable. There is no light, no one, some miracle comes out in a smeared sheepskin coat and begins to decorate us. And he tells us directly that if we want to check in before 14:00, then we need to pay $ 10. Number killed, asphalt-colored towels, linen from the same collection. We booked a 3-seater, but there were only 2 beds in the room and we are starting to tighten the cot. But everything would be fine, but there is nowhere to put it. And he puts it just in the middle of the room. And the passage simply does not remain. But the apogee of all this is the lack of hot water. NO HOT WATER!!! ! Seriously?!! ! At the reception they say what will happen, wait and we resignedly went to the beach.
The territory is large, but nothing works. The pool is dirty and most likely no one has cleaned it for a long time and is clearly not going to clean it.
In the evening, returning to the room and hoping to take a shower, what do we see? We see that there is no hot water.
In general, if you want a holiday with negative impressions, then welcome.
аватар
 •  traveled 6 years ago
Rating 6.0
They lacked up to 10 points for decent service. Watered down booze. Check-in was average. We chose this hotel because it was the best option. When we arrived, the heated pool did not work, they tried to fix it for 3 days. Purely then when you give a tip, if something is somewhere, then if you don’t add anything, then nothing will happen. … More ▾ They lacked up to 10 points for decent service. Watered down booze. Check-in was average. We chose this hotel because it was the best option. When we arrived, the heated pool did not work, they tried to fix it for 3 days. Purely then when you give a tip, if something is somewhere, then if you don’t add anything, then nothing will happen. It is better to choose another hotel, the price does not match the quality.
аватар antonina.korzh
 •  traveled 6 years ago
Rating 5.0
Went a second time. After the first time, we were under a positive impression, so we chose it again. There are no complaints about the staff and rooms - I put 4+. Food is normal, as in Egypt. BUT: - upon arrival we found out that - the pools were lowered near the hotel, the water park is paid, there is no animation! ( They started arguing, asking for a meeting with the hotel manager, after 3 days the pools were repaired and the water was turned on. … More ▾ Went a second time. After the first time, we were under a positive impression, so we chose it again.
There are no complaints about the staff and rooms - I put 4+.
Food is normal, as in Egypt.
BUT: - upon arrival we found out that - the pools were lowered near the hotel, the water park is paid, there is no animation! (
They started arguing, asking for a meeting with the hotel manager, after 3 days the pools were repaired and the water was turned on. Animation was once, at least something! Belly dance and national dance, it was interesting.
The sign has been removed from the hotel today. We were one of the last. . .
На фото спущенные бассейны и начало ремонта. Ремонтировали 4 дня.  Ремонт начали на третий день ничего пребывания
аватар
 •  traveled 6 years ago
Rating 4.0
The check-in went well, but the hotel was not pleasant. The room is not very good, there was no repair for a long time, the hairdryer is Soviet, the bathroom is new, they clean well. There are many unfinished bungalows on the territory, construction debris can be seen on the territory. The food is not very good, there were days without meat and fish for dinner. … More ▾ The check-in went well, but the hotel was not pleasant. The room is not very good, there was no repair for a long time, the hairdryer is Soviet, the bathroom is new, they clean well. There are many unfinished bungalows on the territory, construction debris can be seen on the territory. The food is not very good, there were days without meat and fish for dinner. The beach is clean, the entry into the sea is good. There are many shops outside the territory, opposite the hotel, and immediately at the entrance, 2 restaurants. .
аватар key111
 •  traveled 6 years ago
I'll start like everyone else, we chose the hotel for the price, the reviews were different. The hotel has 5 stars, but I wouldn't even give it 3! Before that, I rested at 4! We arrived at the hotel at 7 am, the guide on the bus warned that without $ 10 they would not be settled, which they did, we were settled last (of course). … More ▾ I'll start like everyone else, we chose the hotel for the price, the reviews were different. The hotel has 5 stars, but I wouldn't even give it 3! Before that, I rested at 4! We arrived at the hotel at 7 am, the guide on the bus warned that without $ 10 they would not be settled, which they did, we were settled last (of course). The staff is terrible, they didn't even hide their dislike.
Of the benefits: the staff speaks Russian, there are many Russians in the hotel, for whom it is good, for whom it is not.
The room was given a shabby, very old, with a fungus, towels and bedding were terribly dirty, on the third day they asked to change, the old towels were taken away, they did not bring new ones. + they also stole $20 on the third day from the bag (but this is my fault, I didn’t take it to the safe). The food is just terrible: 1 type of beef, 1 type of chicken, 1 type of potato, rice, pasta and several types of salads with cucumbers and tomatoes, oak pastries, 7 types of cakes, but every day the same thing, coffee is disgusting and only for breakfast , for lunch and dinner only pineapple and orange juice (powder and water), you can still ask for soda, but it will be poured with a disgruntled face, there is some kind of alcohol (but I didn’t drink).
Animation is completely absent, all the work of the animator is to turn on Russian songs on the beach and invite to the disco for $ 5-10 (do not be fooled), there is nothing to do in the hotel itself, the aqua park is PAID - $ 5, the water is icy there (checked), there are NO heated pools, so we swam in the cold sea (winter is the same), there are no low tides, the entry into the sea is sandy, but this is not the merit of the hotel. The territory is really abandoned, there is a lot of garbage lying around, no one is watching the lawn, the only plus is a lot of palm trees.
I really regretted the money that I spent, despite the fact that we hurried and bought a tour on Friday, on Monday there was already a normal price for good hotels! Do not hurry!
аватар Natalja682155
 •  traveled 6 years ago
Rating 6.0
I heard good reviews about this hotel, we were also satisfied with the price, so we went to the Golden 5 Emerald Hotel & Aqua Park. We were seated within 2 hours. We arrived at about 11 am, had lunch, and at about 13.00 we were settled without any problems. It can be seen that the hotel used to be very expensive, the remnants of the former luxury are visible, now it is being maintained little by little, but the impression is that the hotel is not being taken care of, as before. … More ▾ I heard good reviews about this hotel, we were also satisfied with the price, so we went to the Golden 5 Emerald Hotel & Aqua Park. We were seated within 2 hours. We arrived at about 11 am, had lunch, and at about 13.00 we were settled without any problems. It can be seen that the hotel used to be very expensive, the remnants of the former luxury are visible, now it is being maintained little by little, but the impression is that the hotel is not being taken care of, as before. Sometimes the water disappeared in the room... The food was normal, there was something to choose from, we were not hungry, although I cannot say that the food was very varied. There were problems with the Internet, they promised to fix the problem, they did not fix it Thanks to the hotel staff who shared their mobile Internet. The hotel managers just don't want to deal with it. Beach - some pluses, no comments. The territory is large, there are some closed buildings, but there was where to take a walk, we could go to a neighboring hotel. There were shops and restaurants nearby, the prices in the shops are fixed, which is good. There was a big supermarket 15 minutes walk from the hotel. Everyone could find entertainment for themselves outside the hotel.
аватар meche
 •  traveled 6 years ago
Rating 6.0
The hotel was chosen for the price and the beach, there may be questions about everything else, but we were looking for a relaxing holiday. We settled in the third time, the opportunity to choose a room was, of course, for gratitude. Inside, everything is more or less decent, of course, the furniture and plumbing are not new, but still in good general condition, there was no point in turning on the air conditioner, they cleaned it averagely, but every day. … More ▾ The hotel was chosen for the price and the beach, there may be questions about everything else, but we were looking for a relaxing holiday. We settled in the third time, the opportunity to choose a room was, of course, for gratitude. Inside, everything is more or less decent, of course, the furniture and plumbing are not new, but still in good general condition, there was no point in turning on the air conditioner, they cleaned it averagely, but every day.
The territory left a double impression, next to our building everything was clean and well-groomed, and if you go further, you can see frankly abandoned areas. It was not far to go to the sea, the beach is spacious and sandy, the entry is not bad, but shoes are needed. The water is certainly not the warmest, not the month of May, it took a long time to get used to, in general the water is icy in the morning, but in the afternoon it warms up and is generally not bad, you can even see the fish and there are several coral islands.
The food is modest as for me, but no one will go hungry, pasta or, for example, rice with a piece of chicken with fresh vegetables, you could always find it, the breakfasts are weak, only I liked the pastries. If you drink strong alcohol, then take it with you, there is no quality and it always ends. For communication, I also advise you to buy a local SIM card at the airport, it's very convenient.
They entertained themselves only by themselves, or went to the city, or even further. From the trips we chose Cairo and Alexandria and were also on a super safari. So the hotel is suitable as a budget option for unpretentious tourists, we didn’t pay for the water park, so we bought one visit on the spot and it turned out to be quite enough, consider this point, as for me, there is nothing particularly interesting there.
аватар alex.suleymanov
 •  traveled 6 years ago
Rating 4.0
I'll try to be objective. I'll start with the pros: 1. The sea is very good. The entry into the sea is gentle, quite a lot of fish. 2. The room is quite good, clean and beautiful, despite the fact that the hair dryer, toilet bowl and chair are broken. And now the cons: 1. Food!! ! This is generally horror. … More ▾ I'll try to be objective.

I'll start with the pros:
1. The sea is very good. The entry into the sea is gentle, quite a lot of fish.
2. The room is quite good, clean and beautiful, despite the fact that the hair dryer, toilet bowl and chair are broken.

And now the cons:
1. Food!! ! This is generally horror. There is nothing special to eat. Meat is rarely eaten and is given out in portions (you have to beg to give a portion like an adult), fish is exclusively pangasius in a terrible starch sauce, pasta is the cheapest, cheese and sausage (I couldn’t even identify what they are made of, but definitely not from edible substances), a choice of fruits of 1-2 types (green melon, tasteless pomegranates or some kind of citrus). Sweets are amazing, made from semolina and starch,

2. All Inclusive system. She doesn't work here. 10 bottles of beer for dinner for the whole hotel. After 5 minutes it ends and there is no other alcohol at all. Rather, it is, but rum with a strength of about 3-4 degrees, i. e. diluted more than 10 times!!!
This did not interfere with my rest, but for someone it may be important.

3. The hotel staff is unprofessional. Any request is either ignored or forgotten after 5 minutes.

4. The beach is not sand, but a mixture of dust and stones.

5. Everything on the territory of the hotel is old and unkempt.
Show more »


avatar natochka__74
Who recently vacationed at Golden Five Emerald? Is it customary to dress like in a restaurant for dinner or will it be ok to wear jeans and a T-shirt? How do you like the hotel lately? Maybe some advice on choosing a room
7 years ago  •  5 subscribers 5 answers
avatar 7777751
We are going in the middle of June. They are afraid that the sea may "leave" or it will stink in the lagoon, and to swim - so only to shovel to a large depth from the pontoon. I swim, but I am old and deep - I am afraid. Share, pliz
12 years ago  •  6 subscribers 5 answers
avatar lukra
describe where the so-called "additional building" is geographically located, 3-storey in relation to the main 4-storey building, it is not possible to make out in the photo ...
12 years ago  •  3 subscribers 4 answers
avatar smirnova98
Can a person with a gray passport of a foreigner and a permanent residence permit in Estonia fly from Moscow to Egypt and buy a visa in Hurghada?
12 years ago  •  4 subscribers 4 answers
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Отель находится в городе Хургада, на первой линии, в 100 м от пляжа. На территории есть 7 бассейнов: открытые, закрытые, детские, есть водные горки, анимация. Отель подойдет для семейного, молодежного или романтического отдыха. Открыт в 2007 году. Последняя реновация: 2023 г. (вся территория).

Location Отель расположен в 10 км от аэропорта Хургады и в 17 км от центра Хургады.
Description of the beach Душ на пляже, пляжные полотенца бесплатно.
  • 1st line
  • private beach
  • sand beach
  • sun loungers  FREE 
  • umbrellas  FREE 
  • beach towels
In a hotel

Круглосуточная стойка регистрации, услуги консьержа, хранение багажа, услуги по глажению одежды платно, факс/ксерокопирование платно, мини-маркет (на территории), трансфер платно, доставка продуктов питания платно, общий лаундж, упакованные ланчи, доставка еды и напитков в номер платно, врач за дополнительную плату (по вызову).

  • restaurant
  • A la carte restaurant
  • cafe/bar
  • open pool
  • indoor pool
  • conference hall/banquet hall
  • parking  FREE 
  • car rental
  • safe
  • free wi-fi
  • elevator
  • laundry
  • facilities for people with disabilities
  • non-smoking rooms
  • currency exchange
  • ATM
  • payment by payment cards
For kids Анимация.
  • children's swimming pool
  • playground
  • kids club
  • children's menu in the restaurant
  • children's chairs in the restaurant
  • cot
Entertainment and sports Живая музыка/выступление, экскурсия или презентация о местной культуре, счастливые часы, тематический ужин платно, вечера кино, аквапарк за территорией, мини-гольф платно, ныряние с маской и трубкой платно, дартс бесплатно, караоке, игровая комната, бочча бесплатно, вечерние программы бесплатно, дневные спортивно-развлекательные программы бесплатно, дискотека бесплатно.
  • water park and slides  FREE 
  • table tennis  FREE 
  • tennis court
  • volleyball  FREE 
  • gym  FREE 
  • aerobics
  • water activities
  • disco club
  • animation
  • organization of excursions
Description of rooms

340 номеров.

In the rooms

Терраса/балкон, кондиционер, Wi-Fi бесплатно, ванна / душ, фен, телефон, мини-холодильник, сейф бесплатно, ТВ.

  • bath / shower
  • hair dryer  FREE 
  • slippers and bathrobe $
  • safe  FREE 
  • air conditioner
  • cable/satellite TV
  • phone $
  • tea/coffee maker  FREE 
  • balcony/terrace
The address El Kora, KM 16 Hurghada – Safaga Rd, Red Sea
Phones: 010-108-165-66
FAQ
Какой пляж у отеля?
Отель располагается на 1-й пляжной линии. У отеля собственный песчаный пляж. Пляжные полотенца в отеле (бесплатно).
Какие развлечения есть в отеле?
Вы можете прекрасно провести время за игрой в теннис. Для поддержания хорошей физической формы отель предлагает аэробикой. В отеле есть водные развлечения. Танцы-шманцы до утра или как позволит администрация отеля, вот что Вас ждет в Диско-клубе. О том чтобы Вы ни минуты не скучали позаботится анимация. В отеле присутствует организация экскурсий, упрощает выбор и дает советы специалист по туризму.
Какие возможности для детей есть в отеле?
Отель располагает детским бассейном с небольшой глубиной, детской площадкой с горкой и качелями. Чтобы взрослые могли отдохнуть, детей каждый день развлекает детский клуб. В ресторане есть отдельное детское меню или зона с детским питанием. Детские стульчики для кормления Ваших малышей всегда под рукой. По Вашей просьбе отель предоставляет детскую кроватку (бесплатно).