негативные моменты negative points

1) Who travels to Egypt from across the sea, I would not advise you to go to this hotel, or even on the coast from Hurghada towards El Guana. There is no sea at all. Ankle-deep water 500 meters. And when the tides are low, then the water leaves for 100 meters. Bottom mixed with silt. Lots of trash in the water. The only way to swim is to go down from the pontoon. The water is very cloudy. Near the pontoon the corals are all dead, there are no fish. Only a few hedgehogs could be seen in their burrows. But if you swim behind the formers, between which ships are sailing (this is if you stand facing the sea on a pontoon, and 20 meters to the left from the pontoon), then a coral reef begins, the water is already less muddy and visibility is 5 meters down. There are also flocks of beautiful fish. But it’s scary to swim there yourself, and it’s better to do it when there are no waves.
2) If you choose a hotel based on the photos of the rooms, then first of all at the reception you will be placed in rooms in the main building with a terrible view outside the hotel. The little room was massive, without a balcony or a loggia, with a small window, smelling of cigarettes. My opinion is that service personnel should live in such rooms. If you ask to settle in a bungalow, which built up the entire territory of the hotel, then they say that there are no free bungalows. And when you offer $20, you immediately find free ones. As I understand it, the receptionist does business on the settlement of our tourists. Because with all the Russians and Ukrainians with whom we spoke, there was such a story with the settlement. Get ready that your voucher upon arrival at the hotel will turn out to be $20. more expensive, and if you are traveling with a large family, then for each room at 20 USD. expensive.
3) They don't like to give change at the reception. We were told that we had to demand. If there is no $1 now, then say that you will pass tomorrow.

4) We never received the promised cake as a birthday present from the hotel administration. Although I clarified several times about the cake to our hotel guide.
5) I noticed that they have juices in packages, mango, apple and guava, but they pour juices only to their own staff or to Arabs on vacation. And we are offered orange - it's like a divorced UPI. I asked for apple juice at the pool bar, the bartender poured me one with an unpleasant expression on his face. And in a bar near the beach they told me that there is no such thing.
6) We went through the operator Pegasus. There are no shipping requirements. No time delays. Everything is fast and clear.
One negative point. We took a trip to Utopia Island. Departure at 8 am and return to the hotel after 5 pm, i. e. for all day. We had to travel 2 adults and one child under 2 years old. We woke up in the morning and the child had a fever. Naturally 1 adult and a child did not go. I asked the guide who accompanied the tour for a refund. He said to contact the hotel guide. Because at the time of departure, the hotel guide was absent from the hotel, for a refund they approached him after the end of the tour, when he appeared at the hotel. But he said that the money is not returned, because. we had to give him 24 hours notice. Tell me, how can I warn a day in advance that a child will get sick !!!?? ? In short, he squeezed money. There was no time to understand, because. the child had a strong temperature, and it was necessary to solve this problem and not waste nerves on swearing with the guide.
7) Once during your stay at the hotel, you can eat in the restaurant for free, but at the same time sign up at the reception for a day. They wanted to celebrate a birthday in a restaurant, they came up a day before, but on the trail. the day was not recorded. They offered to have dinner at a restaurant two days later. In short, if you have a specific date for the restaurant, sign up on the day of arrival. If you decide to go to this hotel.
8) In July, the sun sets 1.5 hours earlier than in Kyiv. The summer day is shortened significantly - this is not usual.

9) A lot of mosquitoes. Sleep is impossible. biting.
10) Well, there are no complaints about the territory and food. There are a lot of sweets. And for lunch and dinner, ice cream in an unlimited number. The animation doesn't seem to be bad. Animators speak German, English and Russian. In the evening from 21.30 to 22.30 they arrange a very beautiful show with dances, songs and costumes. In the afternoon, chatting at the bar on the beach. Volleyball tournaments.