Ужасный отель. Не ездите туда!!!!! Terrible hotel. Don't go there!!!!!

On September 21.2018, my friend and I checked into this hotel with a fight. As always, they demanded money, but we did not give it to them. September 23, we left in the morning for the whole day on an excursion. We arrived before dinner and began to open my suitcase, And the dog in the suitcase was broken, there was no money And there was no phone, although the suitcase was digitally locked in a closed room. We immediately went and reported to the reception, they called ANEX TOUR Ahmet. The guide told us that he would come the next day, in the morning. The hotel security service, arguing that they have such a procedure, searched our room AND rummaged through OUR PERSONAL ITEMS. They thought we had it all figured out. They don't have cameras in regular cases. There is only in the main building And it's not a fact that they worked. Our guide Ahmet from AnexTour said that if we want to completely ruin our vacation, then we don’t need to call the POLICE, the hotel will figure it out ourselves And if we call the TOURIST POLICE, they will drag us to the prosecutors And we will not be happy to completely spoil the rest. What a pity that we listened to it!!!! . our guide in share And after the change of management, theft in the hotel is rampant And the guide covers. Everything is involved from the janitor in the room who, after the incident, was not suspended from work until our year And the head of security who herded us on the beach And in other places. We think that he wanted to take away our passports And finally crush us for the fact that we ruffled their nerves for our money And the phone. We were afraid for our safety. And just in case, we took a personal phone from the tourist prosecutor whom we called for a showdown. Upon arrival home, we turned to ANEX TOUR with a claim, but the travel agency ignores us and does not answer anything. It is impossible to reach them on the hotline. Once they came to their office in Kyiv on the Kharkov highway there was only an on-duty secretary, but the results were also zero. We want to sue them. . Thank you. And do not LISTEN TO ANYONE immediately CALL THE POLICE they are afraid of the POLICE And they don't give a damn about tourists.