Terribly bad service

Written: 1 august 2020
Travel time: 16 — 28 july 2020
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 1.0
Cleanliness: 5.0
Food: 2.0
Amenities: 5.0
Finally, we are in Hurghada, arrived from Kyiv. We are very happy to have a rest. But the meeting and accommodation at the hotel spoiled all the mood. Initially, they lead you to the worst rooms, starve them out, only after the presentation you will be allocated a more or less good number according to your tour. The hotel is almost empty, but the manager insists that there are no places!! ! Having settled in the room, you will find out that the safe does not work, that there are no trempels in the closet, that you have one chair for two in your room (sit in turns), and water at 0.5 per person per day. Tea and coffee was replenished once every three days, as well as shampoo and conditioner.
But the saddest thing is the terrible savings on food. Portions are given out by the chefs through the window, for example, vegetables, two slices of tomato and four slices of cucumber (if you don’t need to beg a lot), salad from a set of vegetables is the same for breakfast, dinner and lunch for 13 days (portion consists of two tablespoons). Likewise, everything else must be asked so as not to be hungry. Near the beach at the bar, the bartender serves first of all his fellow citizens, you will be noticed after a noisy remark. Ice cream only for children and adult Egyptians without restrictions. We're not supposed to.
The worst thing is theft on the beach. Local one day guests constantly tried to steal the beach towel. You can't leave the beds! Large cockroaches live in the room on the first floor! And yes, on the last night of our stay in our room at 04.45 someone came in by opening the door with his key. I woke up and he ran away. At the reception, they wrote down our number and promised to watch the video from the surveillance camera. But when we approached to find out the result, we were told that there was no specialist in video recordings. Nobody apologized to us.

Disrespectful, just boorish attitude towards tourists from Ukraine. The only plus is the sea, which is in every hotel. I do not recommend this hotel for a holiday!
Translated automatically from Russian. View original