Такого свинского приема и отношения никогда не встречала I have never met such a pig reception and attitude

This is the first and last visit to this hotel! I'll start everything in order. We arrived at the hotel at 14.30. We were at the reception. they immediately announced that there were NO rooms (this is a lie or some kind of move, then we found out that the hotel was half empty, in the next two days people were normally settled, not without a mat, of course, not without scandals, but still). Is it like this? There were 15-17 people, many with children (and even babies). The fact is that in this hotel there are no standard rooms, only apartments with one or two bedrooms. I traveled alone, but I paid for the one-bedroom apartment in full. We were offered to move in with sharing. You can imagine: you arrive on a vacation that you planned for a long time, paid a lot (a ticket costs the same as a 5-star hotel, I later found out), and you are in the same room with a stranger. Of course, screams, squeals, etc. began. When asked why they didn’t close the reservation, the Arab at the reception just shrugs and smiles. They thought it was about extortion of money, no, or he was scared, because everyone was yelling, or he was given the command to place with a shared room, and when referring to the voucher, the hotel worker told us that we bought not a room, but a bed in it (overnight) . How are you? This continued at 21.00, getting tired, we agreed for one night (as he promised us) (I got a tourist from Yekaterinburg - 78 years old), but the next day nothing changed. Managers began to offer compensation (grapes, pizza, etc. ), and already on the third day of our Oh. . . th stay, they generally began to send us to. . . Since we arrived on Friday, it was impossible to get through to our tour operator (weekends), and on the hotline they told us that we were solving the issue. By the way, they don’t let you call from the hotel (I mean local calls in Hurghada, calls for emergencies), only from your own (you understand, not an option) or for a fee from tel. point in a nearby hotel. We are absolutely helpless there. But. . . On Monday (this is the fourth day) I managed to get through to my operator. Then hair-raising things happened. I was told to pack my things and wait for a transfer to another hotel, then the manager came and told me to go down to the reception. I handed over the card on a towel, cut off the bracelet and.... kicked out into the street. I didn't understand at all what was going on! No one says anything, they just wave their hands - go wherever you want. Can you imagine my condition! I am again trying to get through to the tour operator, she told me to find a guide in a nearby hotel, like he will explain everything. I found (Muhamed Aballa), and he slips a piece of paper and says - write a receipt and on your own (by taxi) go to another hotel (the tour operator told me the name of the hotel)! New Hotel 40 km from Sunny Days, the cost of the trip is 30 bucks, but this is not the main thing. I alone in a foreign country have to write a receipt about the removal of all responsibility from the guide and go nowhere with some taxi driver ?? ? I call the tour operator again, and she says that the guide gave information that the transfer is not needed, that we all (it turns out, as it turned out later, I was not alone) refused the transfer and went on our own. Anyone who has been on vacation abroad knows that they will not check into a hotel if you do not have a paid voucher, but we could not have one. We have vouchers for the Sunny Days hotel. In the end, we gathered about 30 people (without places in this hotel, but with paid vouchers). Moving to another hotel took about an hour, settled immediately - in separate rooms! The rest of the vacation was in perfect order, but the sediment and impotence from what is happening is HORRIBLE! The host was ODEON, guides in hotels are only interested in visiting our excursions, do not expect any help from them, at best they will simply DO NOT HEAR you, at worst....