Очень разочарованы отношением персонала Very disappointed with the attitude of the staff

The hotel… there are many positive aspects, but… there are situations that will spoil your holiday and your mood. As we were already told here, this is a hotel for the Germans and they are really the majority here, the Germans are 60+. The service and staff of the hotel is focused on them, if you are a Russian speaker, then the attitude towards you will be below average (
The situation at the bar near the lobio: we are standing in line for a cocktail, the Germans are in front of us and after us, the bartender smiles, pours into a glass glass, as soon as the line reaches us, we get a paper cup, the smile disappears from our face and with a great favor in this glass that - it's pouring. After us, the Germans again in line, immediately a smile on their faces and drinks in a glass. And this is from the very first day of our stay here.
Situation two: a restaurant-dining room, a person who cooks and pours pasta. From day one, he's been very rude. We approached him with two small children, we ask you to pour pasta for two children, he pours a tablespoon and that's it! I say pour more, there are two children. Answer: What are the problems?

Yes, the rest of the staff is mostly friendly and smiling, but these two boors are just awful! Is it possible for such staff to work in a hotel?
Of the benefits: an excellent wide sandy beach and entry into the water, a children's water park, an interesting playground. But we will not go to this hotel for the second time (