Ruined the whole experience! one plus the sea and the territory!

Written: 6 april 2018
Travel time: 15 — 23 march 2018
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 2.0
Service: 2.0
Cleanliness: 1.0
Food: 5.0
Amenities: 10.0
This hotel was initially chosen based on good reviews, tk. thought they were real. In Egypt already 12 times but SUCH A NIGHTMARE AND DISCRIMINATION have not been seen anywhere else! WARNING!! ! All those who arrive at night or early morning flights, be prepared for the fact that you will not be settled even if there are empty seats before 12. Under no requests and conditions. But this is not so sad, when the group (and we were 11 people that day) could not have breakfast, they argued that we had not yet settled in and we had to pay $ 6 per person for breakfast, which we had already agreed to, because we had to pay for breakfast. to. we were not even given water, despite the fact that a group of Germans arrived at the same time as us and they offered them cold drinks and check-in immediately without any problems. Europeans and Slavs in the Continental hotel are classified as different levels, but the attitude towards us Slavs is disrespectful! About the hotel, food, no complaints! Animation super! Room cleaning, if you can call it cleaning, no, even if you leave a tip all the time, they replace only bedding, towels, and that's it!!! ! no cleaning at all! everything is covered in dust and apparently has not been cleaned for several months!
Attention!!! ! And also at checkout, we were asked to pay for lunch!!! ! this has never been seen before! our flight was at 16:40 transfer picked up at 13:45 and at dinner we were told that you are no longer on the guest list, you must pay! So in the Continental hotel all inclusive, not all inclusive at all, and being a week, this situation was observed every day! Review your staff who work, because with such impudence you are losing customers!
Translated automatically from Russian. View original