Как нас не заселяли в этот прекрасный отель How could we not be accommodated in this beautiful hotel

With family we like to have a rest in Egypt. We came to this hotel for the second time, with two children 1 and 10 years old. We flew to Hurghada at 19.00. I met Anex, on some kind of incomprehensible transport, on the roof of which I had to throw my heavy suitcases. We drove to the hotel for about an hour. For the first time I went to rest in one hotel for the second time. But when we arrived and wanted to finally pick up our things, we did not see the joy of the meeting. The Arabs told the driver not to give the suitcases, they say there are no places in the hotel, and we will be taken to another one. They didn't care about the kids or us. And the guide from Anexa just stood there and was silent! After all, the ticket was bought a month in advance! Why are there no places? But a minute later a full bus of Frenchmen arrives at the hotel, they calmly unload and go to the reception. And while we did not make a scandal, they said that now there would be little room for you and your French and Germans, only after that a number was found. So, dear fellow citizens, defend your rights in such situations.