A good stay was ruined by the theft of $500 from a locked hotel safe

Written: 6 march 2017
Travel time: 7 — 14 february 2017
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms: 6.0
Service: 7.0
Cleanliness: 7.0
Food: 6.0
Amenities: 8.0
Because it's winter outside. We went to a hotel with slides for children and a heated pool. Knowing that in February the sea is 21-22 degrees. But you can sleep without air conditioning.
The hotel is almost empty, but the price of rest due to the collapse of the Egyptian pound by 2 times almost like 20 years ago. Only $650 for four.
Settled for baksheesh at $ 10 in a large 2-room suite with 2 TVs and 3 almost new beds. In the old building near the water park with a broken balcony door and a safe not attached to the wall. But the room was large and it suited us with the children.
The water park has 17 slides and 2 heated pools (1 of them with two slides for adults), there is another heated children's pool near the beach restaurant.
The sea is clean, without debris and jellyfish, but cool, so they rarely swam and no more than 15 minutes. Mostly basking in the sun and having fun with the animators.

The food is standard for Egypt, quite edible but without frills, few fruits, but on the beach you can buy strawberries, apples, melons and grapes.
I liked the fish restaurant where they serve king prawns and delicious fish.
Now about the safe: On the second day after entering the code, the safe did not open, it was written to call the security from the reception to open it, on the 4th day there was the same problem. The lack of money was discovered only on the 5th day. After contacting the reception about the theft from the safe, a new large safe was brought to the room. Calling the police was useless. And we didn't want to spoil the remaining days of rest.
But the adventure was just beginning.
Upon arrival at the airport at the entrance, a representative of the travel agency warned that there would be a shmon. But what happened in the head does not fit. They took away the passports, the child was not allowed to go to the toilet for an hour, they turned everything in the suitcases, broke the lock in the manicure set, counted all the money 3 times, even the hryvnia. After calling the Russian-speaking representative of the Anex tour. To the question what is the problem. they said there is no problem. They only made us sign in a book in Arabic that nothing was missing from us.
Nearby, the suitcases of 2 aunts from Belarus, red with shame, stole dishes and towels from the hotel, shmanali.
The representative of the Anex tour apologized for a long time and said that he himself was afraid of them and, as compensation, he gave us boarding tickets for the 1st row.
Translated automatically from Russian. View original