ЖАХ!!!Жахливий!!! HORROR !!! Terrible !!!

Friends ...never go to this horror I heard
the first meeting with the "hotel" (the word "barn" is more appropriate here, it seemed as if we had moved 20 years into the past, the decline of the Soviet sanatorium, even more like a boarding school…). Stairs in spots, piles of rubbish everywhere and fallen tiles, a strange smell… Walking through dirty, smelly corridors, I was most worried about the child, how to explain to my son - what it is. And for some reason, instead of the promised beauty, his parents brought him to a horrible, ugly place with unfriendly staff. We went into the room ...Terrible stuffiness, stench. It is not necessary to speak about an interior, it is simply disrespect, violation of human rights. Broken furniture, peeling walls, torn tulle, dirty bathroom, broken plumbing in the bathroom… (like a prison cell from a movie) The child began to cry with the words "I have nothing to breathe…". 23.00, everyone is tired after the flight.
The man asked the driver of the "wheelbarrow" to turn on the air conditioner, but it turned out that it does not work! For a moment, this is Egypt! 5 star hotel! But we wanted to put the baby to sleep, at least somewhere. This was impossible due to suffocation and lack of air conditioning. And yet - there was no crib, to which the employee said: "Now we will bring something. " With tears in our eyes, with a child in our arms, we went to the reception. And then it became clear that there is no one to talk to, the staff is so accustomed to customer complaints that simply stop responding to them. Outraged people simply attacked the reception, and the workers were constantly making up stories about system failures and things like that. My family and I went to the main building, where we were offered to find a room with more or less humane conditions for extra money.

But we decided not to pay anything, because we understood that if this institution calls itself a 5-star, is a dirty stall, then nothing good can be expected here. The child wanted to go to the toilet, but we could not go to it in the main building… The disgusting smell was all the way to the corridor. Everyone started to panic, the child was constantly crying, we started to boil… It was clear: the vacation we had been waiting for so long had failed. After a 2-hour wait with scandals, we were accommodated in the same disgusting room that was originally offered, just with a working air conditioner and a cot. It was past midnight.
The next day we met with a guide, who at our request to move to a hotel with human conditions, saying that this is not possible. In general, it was noticeable that the guide and hotel staff are already hardened by constant complaints and shock of tourists, so just do not react, responding to all monotonous: there is no such possibility.
Even without pretending to want to help, to decide.
After that we went to the restaurant, but could not eat. The stench and stuffiness just permeated this establishment. The dishes looked unappetizing, even suspicious. We walked through the territory: it is large, large pools, but all to no avail: untidy, dirty and ugly. After that, we started writing to the Join Up hotline, but realized that no one cared about our problems. These are, in fact, our problems, not the tour operator who sold all this shit to us.