Итак 3-й визит в отель So 3rd visit to the hotel

We rest in Egypt twice a year, in Hurghada we have already been 15 times, in many hotels several times, in Tia Heights for the third time.
The first visit - the hotel was 30-40% full, the second - 50-60%, the third - 80-90%.
Since the advantages of the hotel have already been described in detail (this is the sea, the beach, the territory), I will focus on what was shocking this (third time). I am writing a review on purpose after a while, so that emotions subside and be more objective.
Someone asked about bonuses for regular customers: none, except for a smile at the reception with expectations of a bar of dark chocolate.
The rooms are pretty shabby, but based on experience, we already knew which one to take, in order to more or less (considering the sea and the beach, you can put up with it). A huge plus - towels on the beach already at 7-30, and not at 9-00 as in other hotels.

In a general restaurant (OR), you can eat normally only on the condition that you stand at the front door by the opening and then stand in lines. If later, then you have to search for a free table, napkins, spoons, forks and stand in line for each dish (a crowd of 10-20 people waiting for a fork take out 2-3 forks). The quality of food preparation is good, but the attitude of the staff reduces everything to zero. From vegetables, only cucumbers, sometimes tomatoes - but the cook gave them 2 pieces per "snout" and then with a queue, the same with meat, cheese, scrambled eggs, pancakes, etc. There is no wine in the OR (I had to quietly bring it from the bar), and even a complaint to the owner of the hotel (who we met on our first visit) did not give any results. We saved ourselves by evening trips to fish and Italian restaurants. In general, the hotel is not ready to receive guests in the amount of more than 60% of the filling (although there was enough space for everyone on the beach).
The previous time, for his wife’s birthday, he asked me to bring a plate of fruit instead of a cake (my wife doesn’t eat cakes at all) to the room by 11-00 to have a bite to eat after the beach. Guess they brought it or not? At 11-15 I repeated the request - they apologized, they promised to bring it in 15 minutes. At 12-00 - a repeat, at 15-00 - a repeat, then I already scored... I heard a lot of "forest" from my wife during the day (such as "a plate of chopped apples is not able to organize" that one, etc. etc. . ). In the evening we went to the a la carte fish restaurant. And then... opachki... surprise - they locked the cake. I thought my wife would put it on my head, no, she restrained herself. They thanked (the guys in the restaurant are not to blame, they tried), treated them to a cake and left. He took his wife to the room, and he went to smoke, well, at the reception at the same time. I told everything I think about them and returned to the room. Another 1.5 hours passed, we already went to bed, and then "Oh MIRACLE!!! " we were woken up at 11:30 pm to be served a plate of 2 bananas, 2 apples and 2 green oranges.
Of course, I thought that this was a fatal accident, but this time I decided to play it safe, and reminded the gastel at the reception of this every day from the moment of arrival until my wife's birthday. AND? I accept bets))) History repeated itself exactly to the smallest detail, with the exception of my tone of communication with the staff (if these cries can be called a tone). There is only one conclusion - the staff doesn't give a shit about you.
In the bar, in general, sheer rudeness: the wine is impudently, without embarrassment, diluted with water before your eyes, to a request to pour a glass of normal, undiluted wine, the answer is: "if you don't like it, don't take it. " A serving of wine is the same as vodka or whiskey, 100-150 gr. don't even ask. Water in the morning on the beach can be taken only in the main bar. He asked for two bottles for himself and his wife - {deleted by moderator} gives one and says: "there is not enough water - there are many tourists, if you don't like something - go complain to the reception" and this attitude is constant. In the bar on the beach, apart from beer, vodka, coca-cola and yuppies, there is nothing. Fresh bar: fresh juices for three bucks - it's stupidly frozen juice, it doesn't smell like fresh juice, we decided to try "majito" - they poured it out after the first sip. Only fresh mango saved, and then you had to choose yourself so that unripe or sour ones would not be slipped.

Some feedback turned out to be no, well, excuse me, some mats come to mind.
The first time we returned from Egypt with the feeling of a spoiled vacation. This hotel is definitely not a foot.
PS: anticipating the comments, I’ll clarify: Watermelon fresh - I don’t consider it fresh, I don’t pay for what the staff should do by definition. If you throw yourself with whiskey or other swill in the morning, then the hotel probably didn’t personally check anything.