Красивая территория, больше хорошего здесь нет Beautiful area, nothing better here

Let's start with the good - the territory of the hotel is 5 out of 5, everything is very green, clean (not in the rooms! ) And beautiful. We arrived at 9 am, we were immediately given bracelets and we went to eat before check-in - thanks for that. But unfortunately that's where the good ends!
The attitude of the staff - yes, they don't give a damn about you!
Meals (this is purely our opinion) between 2 and 3, the wife, who does not eat eggs at all at home, had eggs for breakfast, what else can I say. Seafood once a week and I personally do not advise them to eat so as not to be upset - not very tasty.
It is disgusting to take glasses near the pools and on the beach! - they are ALL beaten, bitten, worn and cracked, they are generally not clear whether they are dirty or not! By the way, in the main restaurant, too, plates, cups and glasses that were beaten, but at least clean, slipped more than once.

For the new year (we were from 12/28/21 to 01/04/22) a complete divorce !! ! When we took the tour, we paid almost $ 150 per person for a New Year's dinner, which I would not call New Year's Eve - the food was really almost everything that is on ordinary days, and most importantly, you also take everything yourself! In order to put their bottle of champagne on the table, they demanded 50 bucks in the first days, and then went down to 15)))), prices for vodka were generally beaten !! ! Buy from them - the price of champagne is 50 bucks, vodka absolute is 250 bucks!! ! The adequacy and correctness of this judge for yourself. I personally think that for 150 bucks that they took a person, well, at least they should have put a normal bottle of champagne and wine, and it’s just normal to serve dishes to the table, and not run around! There was no show program as such, there was music and all the same animators (average, what they showed any of you can do and dance without preparation) and the performance of the staff (who needs it at all), that's the whole new year.
My wife and I were put in a room with two beds (by the way, they are all on wheels without exception! ) and for 3 whole days we tried to be moved to a room with one large bed !! ! There are no bathrobes, slippers, toothpaste and brushes in the rooms, and you just need to catch shampoo and gel and beg from the attendants (because at the reception it’s all the same to you, they don’t react and don’t fix anything), otherwise they won’t give anything, the rooms are dirty !! ! - the tables seem to be covered in fuel oil (and we are not alone in this)! plumbing is the most budget - falling apart in the hands! And in general, everything falls apart and falls apart in the rooms, and upon departure, as we were told, if you do not film all the defects on the camera upon arrival, then you may be charged money for their repair !! ! This is total nonsense!! ! The repair is very mediocre, everywhere there are chips, scuffs and paint residues, etc.
I’ll make a reservation right away for those who were going to go with children, we were moved to a family room... I would not tolerate my children sleeping, relatively speaking, in the corridor at the entrance, so demand, if you still decide to go here, that they show you right away room!
Lost a bracelet (standard elastic) - 25 bucks, lost a towel (or as we were told they themselves can not give you one towel when changing them) - 50 bucks, lost a magnetic card from the door (real price 3 UAH) - 50 bucks! Judge for yourself if this is normal or not! And so they are for everything just for bucks.
Our subjective opinion - we do not recommend, this is a hotel with a maximum of 3 stars.