1. On the 4th day of rest they received poisoning - a 1.9-year-old child and his wife. The child had a temperature of up to 39.2. At the same time, at least 8 families were poisoned with us (these are the only ones we know about, the real number, I think, is much larger). The symptoms are the same: vomiting, diarrhea, fever.
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1. On the 4th day of rest they received poisoning - a 1.9-year-old child and his wife. The child had a temperature of up to 39.2. At the same time, at least 8 families were poisoned with us (these are the only ones we know about, the real number, I think, is much larger). The symptoms are the same: vomiting, diarrhea, fever. Four families were forced to go to a hospital in Mars Alam and stay there for 24 hours to receive appropriate care. As of the date of this review (3rd day after arrival home), we are still treating the child.
2. This is not a new hotel. The hotel was opened in 2021. He hadn't worked before. Made some cosmetic repairs (very low quality). It is unknown when the hotel was built.
3. This is not a 5 star hotel. Nothing corresponds to such a level there.
4. This is a hotel in the desert. That is, there is no other infrastructure.
Shops only in the hotel, ie there is no competition, as a result - full prices: mango $ 5.
US per kg, a magnet of at least 2 dollars. USA, hyacinth tea - 8 USD for 100 gr. etc. In addition - it is impossible to bargain with sellers. You want to buy - you want not.
5. Taxis can be called only at the hotel. Its price is like in New York. For example, to Mars Alam (30 km) - 60 US dollars
By no means do I recommend this hotel
2. This is not a new hotel. The hotel was opened in 2021. He hadn't worked before. Made some cosmetic repairs (very low quality). It is unknown when the hotel was built.
3. This is not a 5 star hotel. Nothing corresponds to such a level there.
4. This is a hotel in the desert. That is, there is no other infrastructure.
Shops only in the hotel, ie there is no competition, as a result - full prices: mango $ 5.
US per kg, a magnet of at least 2 dollars. USA, hyacinth tea - 8 USD for 100 gr. etc. In addition - it is impossible to bargain with sellers. You want to buy - you want not.
5. Taxis can be called only at the hotel. Its price is like in New York. For example, to Mars Alam (30 km) - 60 US dollars
By no means do I recommend this hotel
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• 8
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In general, I liked the rest. There are positive points and those that the hotel management should pay attention to. From the pros: 1. I liked it very much that when we arrived early, we first put on bracelets and sent them to breakfast. And after breakfast, around 11 am immediately settled. Didn't even expect it.
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In general, I liked the rest. There are positive points and those that the hotel management should pay attention to.
From the pros:
1. I liked it very much that when we arrived early, we first put on bracelets and sent them to breakfast. And after breakfast, around 11 am immediately settled. Didn't even expect it.
2. Good territory, pools, slides.
3. Overall a good selection of food. I'm sure everyone will find something to their liking. In Italian Ala Carte SPAGO - mega delicious!
4. In the main restaurant, the staff tried to reduce the queues. If there were a lot of people, for example, for an omelette at breakfast, they quickly opened a second distribution point.
5. Excellent coral, sea, fish, sea excursions.
6. In general, normal service for a hotel of this level.
Of the minuses:
1. Surprisingly dead for a 2017 hotel. Everywhere something is broken: plumbing or door lock or toilet paper holder, or cracked tiles. Especially in public toilets. Furniture, damaged walls. And this is observed in different rooms and in public places. Although the room was cleaned + - normal.
2. Some staff do not speak any language other than Arabic.
3. The spa is very dirty. There is a lot of garbage in all corners - papers, tea bags, sugar. Jacuzzi with cold water... In general, I do not recommend the SPA at all. Numerous sellers of spa services that walk around the territory need to do some cleaning and minor repairs of the spa center.
4. Wi-Fi coverage is available almost throughout the entire territory, but the connection speed only allows you to exchange text messages in instant messengers. Better speed at night.
Two more separate remarks.
Preparations for the new year: on the first of December 30 until 11 p. m. there was very loud music. It was impossible to rest in the rooms. Looks like they checked the acoustics. On December 31st, the main restaurant was closed for lunch, and all the guests were sent to eat on the beach, where nothing was ready for this. Huge lines and very little food. It was some kind of horror. The new year itself +/- but as for me it is not worth the money that is asked for it.
And finally, I want to say hello to Anex-tour and its excursions to Luxor. Representatives of Anex, when selling, evasively answered the question of how long the trip was: 280 kilometers to Luxor. To clarifying question: 3-4 hours? They said - well, somewhere yes. And they said with absolute certainty that you would be back before dinner. So: a trip in an uncomfortable bus for more than 7 hours one way. The bus drove some detours almost through Hurghada. Inexplicably. We left at 3 am and returned by midnight. Terribly tiring. It spoiled the whole experience of the trip.
From the pros:
1. I liked it very much that when we arrived early, we first put on bracelets and sent them to breakfast. And after breakfast, around 11 am immediately settled. Didn't even expect it.
2. Good territory, pools, slides.
3. Overall a good selection of food. I'm sure everyone will find something to their liking. In Italian Ala Carte SPAGO - mega delicious!
4. In the main restaurant, the staff tried to reduce the queues. If there were a lot of people, for example, for an omelette at breakfast, they quickly opened a second distribution point.
5. Excellent coral, sea, fish, sea excursions.
6. In general, normal service for a hotel of this level.
Of the minuses:
1. Surprisingly dead for a 2017 hotel. Everywhere something is broken: plumbing or door lock or toilet paper holder, or cracked tiles. Especially in public toilets. Furniture, damaged walls. And this is observed in different rooms and in public places. Although the room was cleaned + - normal.
2. Some staff do not speak any language other than Arabic.
3. The spa is very dirty. There is a lot of garbage in all corners - papers, tea bags, sugar. Jacuzzi with cold water... In general, I do not recommend the SPA at all. Numerous sellers of spa services that walk around the territory need to do some cleaning and minor repairs of the spa center.
4. Wi-Fi coverage is available almost throughout the entire territory, but the connection speed only allows you to exchange text messages in instant messengers. Better speed at night.
Two more separate remarks.
Preparations for the new year: on the first of December 30 until 11 p. m. there was very loud music. It was impossible to rest in the rooms. Looks like they checked the acoustics. On December 31st, the main restaurant was closed for lunch, and all the guests were sent to eat on the beach, where nothing was ready for this. Huge lines and very little food. It was some kind of horror. The new year itself +/- but as for me it is not worth the money that is asked for it.
And finally, I want to say hello to Anex-tour and its excursions to Luxor. Representatives of Anex, when selling, evasively answered the question of how long the trip was: 280 kilometers to Luxor. To clarifying question: 3-4 hours? They said - well, somewhere yes. And they said with absolute certainty that you would be back before dinner. So: a trip in an uncomfortable bus for more than 7 hours one way. The bus drove some detours almost through Hurghada. Inexplicably. We left at 3 am and returned by midnight. Terribly tiring. It spoiled the whole experience of the trip.
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• 9
Let's start with the good - the territory of the hotel is 5 out of 5, everything is very green, clean (not in the rooms! ) And beautiful. We arrived at 9 am, we were immediately given bracelets and we went to eat before check-in - thanks for that. But unfortunately that's where the good ends! The attitude of the staff - yes, they don't give a damn about you! Meals (this is purely our opinion) between 2 and 3, the wife, who does not eat eggs at all at home, had eggs for breakfast, what else can I say.
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Let's start with the good - the territory of the hotel is 5 out of 5, everything is very green, clean (not in the rooms! ) And beautiful. We arrived at 9 am, we were immediately given bracelets and we went to eat before check-in - thanks for that. But unfortunately that's where the good ends!
The attitude of the staff - yes, they don't give a damn about you!
Meals (this is purely our opinion) between 2 and 3, the wife, who does not eat eggs at all at home, had eggs for breakfast, what else can I say. Seafood once a week and I personally do not advise them to eat so as not to be upset - not very tasty.
It is disgusting to take glasses near the pools and on the beach! - they are ALL beaten, bitten, worn and cracked, they are generally not clear whether they are dirty or not! By the way, in the main restaurant, too, plates, cups and glasses that were beaten, but at least clean, slipped more than once.
For the new year (we were from 12/28/21 to 01/04/22) a complete divorce !! ! When we took the tour, we paid almost $ 150 per person for a New Year's dinner, which I would not call New Year's Eve - the food was really almost everything that is on ordinary days, and most importantly, you also take everything yourself! In order to put their bottle of champagne on the table, they demanded 50 bucks in the first days, and then went down to 15)))), prices for vodka were generally beaten !! ! Buy from them - the price of champagne is 50 bucks, vodka absolute is 250 bucks!! ! The adequacy and correctness of this judge for yourself. I personally think that for 150 bucks that they took a person, well, at least they should have put a normal bottle of champagne and wine, and it’s just normal to serve dishes to the table, and not run around! There was no show program as such, there was music and all the same animators (average, what they showed any of you can do and dance without preparation) and the performance of the staff (who needs it at all), that's the whole new year.
My wife and I were put in a room with two beds (by the way, they are all on wheels without exception! ) and for 3 whole days we tried to be moved to a room with one large bed !! ! There are no bathrobes, slippers, toothpaste and brushes in the rooms, and you just need to catch shampoo and gel and beg from the attendants (because at the reception it’s all the same to you, they don’t react and don’t fix anything), otherwise they won’t give anything, the rooms are dirty !! ! - the tables seem to be covered in fuel oil (and we are not alone in this)! plumbing is the most budget - falling apart in the hands! And in general, everything falls apart and falls apart in the rooms, and upon departure, as we were told, if you do not film all the defects on the camera upon arrival, then you may be charged money for their repair !! ! This is total nonsense!! ! The repair is very mediocre, everywhere there are chips, scuffs and paint residues, etc.
I’ll make a reservation right away for those who were going to go with children, we were moved to a family room... I would not tolerate my children sleeping, relatively speaking, in the corridor at the entrance, so demand, if you still decide to go here, that they show you right away room!
Lost a bracelet (standard elastic) - 25 bucks, lost a towel (or as we were told they themselves can not give you one towel when changing them) - 50 bucks, lost a magnetic card from the door (real price 3 UAH) - 50 bucks! Judge for yourself if this is normal or not! And so they are for everything just for bucks.
Our subjective opinion - we do not recommend, this is a hotel with a maximum of 3 stars.
The attitude of the staff - yes, they don't give a damn about you!
Meals (this is purely our opinion) between 2 and 3, the wife, who does not eat eggs at all at home, had eggs for breakfast, what else can I say. Seafood once a week and I personally do not advise them to eat so as not to be upset - not very tasty.
It is disgusting to take glasses near the pools and on the beach! - they are ALL beaten, bitten, worn and cracked, they are generally not clear whether they are dirty or not! By the way, in the main restaurant, too, plates, cups and glasses that were beaten, but at least clean, slipped more than once.
For the new year (we were from 12/28/21 to 01/04/22) a complete divorce !! ! When we took the tour, we paid almost $ 150 per person for a New Year's dinner, which I would not call New Year's Eve - the food was really almost everything that is on ordinary days, and most importantly, you also take everything yourself! In order to put their bottle of champagne on the table, they demanded 50 bucks in the first days, and then went down to 15)))), prices for vodka were generally beaten !! ! Buy from them - the price of champagne is 50 bucks, vodka absolute is 250 bucks!! ! The adequacy and correctness of this judge for yourself. I personally think that for 150 bucks that they took a person, well, at least they should have put a normal bottle of champagne and wine, and it’s just normal to serve dishes to the table, and not run around! There was no show program as such, there was music and all the same animators (average, what they showed any of you can do and dance without preparation) and the performance of the staff (who needs it at all), that's the whole new year.
My wife and I were put in a room with two beds (by the way, they are all on wheels without exception! ) and for 3 whole days we tried to be moved to a room with one large bed !! ! There are no bathrobes, slippers, toothpaste and brushes in the rooms, and you just need to catch shampoo and gel and beg from the attendants (because at the reception it’s all the same to you, they don’t react and don’t fix anything), otherwise they won’t give anything, the rooms are dirty !! ! - the tables seem to be covered in fuel oil (and we are not alone in this)! plumbing is the most budget - falling apart in the hands! And in general, everything falls apart and falls apart in the rooms, and upon departure, as we were told, if you do not film all the defects on the camera upon arrival, then you may be charged money for their repair !! ! This is total nonsense!! ! The repair is very mediocre, everywhere there are chips, scuffs and paint residues, etc.
I’ll make a reservation right away for those who were going to go with children, we were moved to a family room... I would not tolerate my children sleeping, relatively speaking, in the corridor at the entrance, so demand, if you still decide to go here, that they show you right away room!
Lost a bracelet (standard elastic) - 25 bucks, lost a towel (or as we were told they themselves can not give you one towel when changing them) - 50 bucks, lost a magnetic card from the door (real price 3 UAH) - 50 bucks! Judge for yourself if this is normal or not! And so they are for everything just for bucks.
Our subjective opinion - we do not recommend, this is a hotel with a maximum of 3 stars.
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• 20
• traveled 2 years ago
I will not write much, I will say briefly. The hotel is very good, my wife and I liked everything, beautiful territory, good clean large bright rooms. Good kitchen. The reef is VERY beautiful. Although before the trip we read different reviews, also different video reviews, the opinions there are different, obviously from the needs of people, but when we arrived at the place we saw everything with our own eyes.
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I will not write much, I will say briefly. The hotel is very good, my wife and I liked everything, beautiful territory, good clean large bright rooms. Good kitchen. The reef is VERY beautiful. Although before the trip we read different reviews, also different video reviews, the opinions there are different, obviously from the needs of people, but when we arrived at the place we saw everything with our own eyes. We were immediately treated as guests, immediately fed (although we were not settled yet), it was very pleasant. The entire staff is friendly and willing to help (and not for money).
The representative of our travel agency, Mahmoud Samir, a good guy solved our pressing problems with dignity. I would especially like to note the cleaning in our room (15116) all ten days. Cleaned in our room wonderful always friendly Hamdy. I want to draw the attention of the hotel administration to such cleaners who really make the stay in your hotel enjoyable, because every client is pleased to come to a clean, well-cleaned room after breakfast. Here is what is said about such people in the Holy Scriptures: "Let everyone seek benefit not for himself, but for another. " (1 Corinthians 10:24). It is evident that your service staff really puts the interests of the client above their own. Most likely, my wife and I will be happy to come back to your hotel.
The representative of our travel agency, Mahmoud Samir, a good guy solved our pressing problems with dignity. I would especially like to note the cleaning in our room (15116) all ten days. Cleaned in our room wonderful always friendly Hamdy. I want to draw the attention of the hotel administration to such cleaners who really make the stay in your hotel enjoyable, because every client is pleased to come to a clean, well-cleaned room after breakfast. Here is what is said about such people in the Holy Scriptures: "Let everyone seek benefit not for himself, but for another. " (1 Corinthians 10:24). It is evident that your service staff really puts the interests of the client above their own. Most likely, my wife and I will be happy to come back to your hotel.
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• 11
She decided to give her mother a present and fly with her to Egypt. Since my mother has never been abroad, I was looking for something interesting, beautiful and with good reviews. Territory. Very beautiful, everything is well-groomed, clean. I like that white herons fly around the hotel. Number. Wonderful, clean.
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She decided to give her mother a present and fly with her to Egypt.
Since my mother has never been abroad, I was looking for something interesting, beautiful and with good reviews.
Territory. Very beautiful, everything is well-groomed, clean. I like that white herons fly around the hotel.
Number. Wonderful, clean. He was cleaned every day. We took in overlooking the pool. However, you can take others.
Food. Varied, delicious. And meat and seafood, many types of salads and more.
Personnel. These are the ones that really disappointed me. They all worked well and helped quickly. However, in the last 2 days of my stay, the waiter Mikhael did not allow me to pass, who insistently offered to meet. Arguments that I am married and dozens of times did not work very well.
Sea. Clean, exit from the shore or pontoon. There are two exits on the pontoon, somewhere in the middle and near its end. Lots of fish, all good. One day when I was there was a red flag.
So I am very happy with the hotel.
But to go there, you need to be with your husband, not your mother. Then no one will say a word to you again.
Since my mother has never been abroad, I was looking for something interesting, beautiful and with good reviews.
Territory. Very beautiful, everything is well-groomed, clean. I like that white herons fly around the hotel.
Number. Wonderful, clean. He was cleaned every day. We took in overlooking the pool. However, you can take others.
Food. Varied, delicious. And meat and seafood, many types of salads and more.
Personnel. These are the ones that really disappointed me. They all worked well and helped quickly. However, in the last 2 days of my stay, the waiter Mikhael did not allow me to pass, who insistently offered to meet. Arguments that I am married and dozens of times did not work very well.
Sea. Clean, exit from the shore or pontoon. There are two exits on the pontoon, somewhere in the middle and near its end. Lots of fish, all good. One day when I was there was a red flag.
So I am very happy with the hotel.
But to go there, you need to be with your husband, not your mother. Then no one will say a word to you again.
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• 7
• traveled 2 years ago
Rested with a friend at the hotel Sataya Marsa alam 5 *. The hotel is very good. It is brand new, opened in the tangible May of 2021! Marsa Alam Airport is only 30 km away, very close. The hotel is comfortable new spacious rooms with beautiful and modern furniture, a large number of swimming pools, excellent active entertainment, there is something to do all day.
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Rested with a friend at the hotel Sataya Marsa alam 5 *. The hotel is very good. It is brand new, opened in the tangible May of 2021! Marsa Alam Airport is only 30 km away, very close. The hotel is comfortable new spacious rooms with beautiful and modern furniture, a large number of swimming pools, excellent active entertainment, there is something to do all day. I also want to thank you for the excellent food in the restaurant for breakfast, lunch and dinner, snacks during the day. Huge beach with lots of sun loungers and a comfortable beach bar. Short and comfortable pontoon, as well as a lagoon for those who do not swim well and need a gentle sunset by the sea. Good underwater world, lots of fish and corals, very good. There is no place to go out of the territory, but for me it is not a minus, because I was planning a stay at the hotel, I wanted a good hotel and quality service, which I received.
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• 8
I was a little skeptical, after reading some comments here and on tripadvisor, but it turned out that in vain), it pleases. I liked the hotel, new and pleasant, the territory is large and beautiful, on the first day I met a wonderful receptionist Amr Badran, who immediately put on bracelets, sent for dinner and very quickly settled in good rooms in the building at the reception.
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I was a little skeptical, after reading some comments here and on tripadvisor, but it turned out that in vain), it pleases.
I liked the hotel, new and pleasant, the territory is large and beautiful, on the first day I met a wonderful receptionist Amr Badran, who immediately put on bracelets, sent for dinner and very quickly settled in good rooms in the building at the reception. We were nearby to eat, we needed to walk to the sea, but we didn’t worry because we went there in the evening to change clothes for dinner. Immediately I emphasize that the staff liked the whole hotel, everyone is smiling and pleasant, just smile first and they will give you warmth.
The room is clean, everything is relatively new, minor flaws did not interfere. There are no mosquitoes and did not have to use a fumigator.
The food at the hotel is good and varied, there are queues almost everywhere, but it's usually fast. The choice of meat is good, the fish is also daily, there were enough fruits, vegetables and greens, sweets are also super.
I really liked the bar on the second floor with soft sofas and chic waiters. Everything is very pleasant and the cocktails are very tasty. Special thanks to waiter Youseif Mohamed and bar manager Hany.
?? The hotel's beach pleased with its size and a good new pontoon, the reef is excellent, there are a lot of fish, but you have to swim behind the buoys) a wonderful guy Alfi looked after the safety of the divers, thanks to him!
The most chic moment in the whole vacation was that Karim from the dive center immediately persuaded me to take a ride to the Dolphin House, it was an unreal magic. We swam with 16 beautiful creatures, close enough to touch, but we did not interfere with their swimming. On the last day of rest, I decided to make a second visit to the dolphins and there we were already met by about 50 individuals! The wildest pleasure!!!!
Karim thank you much!
The diving instructor Modani was also super, lovely and attentive person.
2 times we went on foot to the Abu Dabab bay, where we swam with turtles, it was also amazing, walking 6 km there and the same amount back. Nearby there is windsurfing but they didn’t have time to do it, maybe only 6 days ((
The animation is excellent, a lot of activities) hello VeVo and Veronica
For me, the conclusion about the rest was the decision to definitely come back here, because you definitely don’t get bored in this hotel! I recommend!
I liked the hotel, new and pleasant, the territory is large and beautiful, on the first day I met a wonderful receptionist Amr Badran, who immediately put on bracelets, sent for dinner and very quickly settled in good rooms in the building at the reception. We were nearby to eat, we needed to walk to the sea, but we didn’t worry because we went there in the evening to change clothes for dinner. Immediately I emphasize that the staff liked the whole hotel, everyone is smiling and pleasant, just smile first and they will give you warmth.
The room is clean, everything is relatively new, minor flaws did not interfere. There are no mosquitoes and did not have to use a fumigator.
The food at the hotel is good and varied, there are queues almost everywhere, but it's usually fast. The choice of meat is good, the fish is also daily, there were enough fruits, vegetables and greens, sweets are also super.
I really liked the bar on the second floor with soft sofas and chic waiters. Everything is very pleasant and the cocktails are very tasty. Special thanks to waiter Youseif Mohamed and bar manager Hany.
?? The hotel's beach pleased with its size and a good new pontoon, the reef is excellent, there are a lot of fish, but you have to swim behind the buoys) a wonderful guy Alfi looked after the safety of the divers, thanks to him!
The most chic moment in the whole vacation was that Karim from the dive center immediately persuaded me to take a ride to the Dolphin House, it was an unreal magic. We swam with 16 beautiful creatures, close enough to touch, but we did not interfere with their swimming. On the last day of rest, I decided to make a second visit to the dolphins and there we were already met by about 50 individuals! The wildest pleasure!!!!
Karim thank you much!
The diving instructor Modani was also super, lovely and attentive person.
2 times we went on foot to the Abu Dabab bay, where we swam with turtles, it was also amazing, walking 6 km there and the same amount back. Nearby there is windsurfing but they didn’t have time to do it, maybe only 6 days ((
The animation is excellent, a lot of activities) hello VeVo and Veronica
For me, the conclusion about the rest was the decision to definitely come back here, because you definitely don’t get bored in this hotel! I recommend!
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Of the minuses, sticky flies, mosquito bites on the child, got hurt somewhere or picked up an infection (we were treated for one day, this is not Charm, there are no pharmacies nearby, take all the pills with you, the nearest pharmacy can only be in Hurghada 300 km)))) and watering lawns with used water with an unpleasant sewer smell.
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Of the minuses, sticky flies, mosquito bites on the child, got hurt somewhere or picked up an infection (we were treated for one day, this is not Charm, there are no pharmacies nearby, take all the pills with you, the nearest pharmacy can only be in Hurghada 300 km)))) and watering lawns with used water with an unpleasant sewer smell. The beds are on wheels on one side and it constantly moves, as if rolling.
Pros a great place, a lot of different plants and trees, a large number of different flowering flowers with wonderful aromas (if watering is not included of course))), the best buildings to stay are the 15th and 19th, the worst for us is 10 th, the Internet is weak, but there is enough for messengers throughout the hotel, but everything else is tight, but you can pay extra and use a faster one, the heating of the main pool was turned on on 16.11, the wind didn’t bother at all, it can be stronger than in Sharm, but we didn’t felt, at the same time, the sea was cool in my charm, then I calmly go into the water.
The reef is good. What is unusual is that turtles and dugong live quietly in the vicinity of the hotel, but we could only see them by boat. Within walking distance (we walked for about an hour) Abu Dabab turtle bay, there is a local population, but it is very small and it does not bother, food is normal, animators and activities are not annoying, there is big chess, a tennis table in a place closed from the wind and billiards , the staff is polite, the waiters are selective to whom one piece, and to whom the whole plate, be prepared for the fact that the bars can close 30 minutes earlier than the set time, for our entire experience of staying in hotels in Egypt, for the first time, we can note the work of hospitality as 10 out of 10.
Pros a great place, a lot of different plants and trees, a large number of different flowering flowers with wonderful aromas (if watering is not included of course))), the best buildings to stay are the 15th and 19th, the worst for us is 10 th, the Internet is weak, but there is enough for messengers throughout the hotel, but everything else is tight, but you can pay extra and use a faster one, the heating of the main pool was turned on on 16.11, the wind didn’t bother at all, it can be stronger than in Sharm, but we didn’t felt, at the same time, the sea was cool in my charm, then I calmly go into the water.
The reef is good. What is unusual is that turtles and dugong live quietly in the vicinity of the hotel, but we could only see them by boat. Within walking distance (we walked for about an hour) Abu Dabab turtle bay, there is a local population, but it is very small and it does not bother, food is normal, animators and activities are not annoying, there is big chess, a tennis table in a place closed from the wind and billiards , the staff is polite, the waiters are selective to whom one piece, and to whom the whole plate, be prepared for the fact that the bars can close 30 minutes earlier than the set time, for our entire experience of staying in hotels in Egypt, for the first time, we can note the work of hospitality as 10 out of 10.
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• 12
I want to write a review about the hotel staff at the reception at the Sataya resort hotel. Yesterday we just arrived, but the spoiled check-out from the hotel haunts. To warn other tourists and to influence the staff of this hotel I am writing this review. We were evicted at 12 o'clock, as expected, we left the room at 12 o'clock and went to the hall and attention only after 3 hours 10 minutes when we got on the bus found that our suitcase was gone.
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I want to write a review about the hotel staff at the reception at the Sataya resort hotel. Yesterday we just arrived, but the spoiled check-out from the hotel haunts. To warn other tourists and to influence the staff of this hotel I am writing this review. We were evicted at 12 o'clock, as expected, we left the room at 12 o'clock and went to the hall and attention only after 3 hours 10 minutes when we got on the bus found that our suitcase was gone. We came to the reception and found out that we had soiled the sheet (the child was tattooed with henna and there was an imprint on the sheet) and we had to pay 100!! ! Dollars for a sheet. And this was said at the last minute, when our two children were already on the bus. We began to find out if we did it, to which we replied that we do not monitor the cleanliness of the sheets.
The guide Ahmed said confess and I will make a price of 50 dollars for a sheet, we refused to pay and demanded to return our suitcase. No one reacted either to the fact that the bus was already waiting for us alone and that the children themselves. And for three hours no one showed us anything while we were in the lobby, but this was done exactly when the landing was. They called the tattooist as a witness from the beach. The guide began to say that we lied and he would not do anything, and said figure it out yourself, I'm poisoning the bus, this is your problem. There was no time to call the manager, this was calculated. Therefore, through a scandal, they gave 50 dollars for a dirty sheet and returned the suitcase to us.
The same story was with the girl at the same time she was told to pay $ 100 for a dirty towel (she dumped coffee on it), although you pay $ 25 for the loss of a towel. The girl went to the toilet, washed the towel and returned it, they also gave her a suitcase at the last minute . This is such a practice, probably in this hotel, to breed tourists for soiled things, although in the 21st century all stains can be removed or, considering the cost of the tour, include it. But... people really wanted to knock down money, no matter what the whole bus was waiting for, no matter that we have two children. Guide Ahmed hotel "thank you" for such help. I won’t write a tour operator, I hope they don’t have all the guides like that. The hotel is good but…. Terrible staff!! ! Be careful and check the availability of your suitcase before leaving, I wish you all a good rest.
The guide Ahmed said confess and I will make a price of 50 dollars for a sheet, we refused to pay and demanded to return our suitcase. No one reacted either to the fact that the bus was already waiting for us alone and that the children themselves. And for three hours no one showed us anything while we were in the lobby, but this was done exactly when the landing was. They called the tattooist as a witness from the beach. The guide began to say that we lied and he would not do anything, and said figure it out yourself, I'm poisoning the bus, this is your problem. There was no time to call the manager, this was calculated. Therefore, through a scandal, they gave 50 dollars for a dirty sheet and returned the suitcase to us.
The same story was with the girl at the same time she was told to pay $ 100 for a dirty towel (she dumped coffee on it), although you pay $ 25 for the loss of a towel. The girl went to the toilet, washed the towel and returned it, they also gave her a suitcase at the last minute . This is such a practice, probably in this hotel, to breed tourists for soiled things, although in the 21st century all stains can be removed or, considering the cost of the tour, include it. But... people really wanted to knock down money, no matter what the whole bus was waiting for, no matter that we have two children. Guide Ahmed hotel "thank you" for such help. I won’t write a tour operator, I hope they don’t have all the guides like that. The hotel is good but…. Terrible staff!! ! Be careful and check the availability of your suitcase before leaving, I wish you all a good rest.
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• traveled 3 years ago
Enjoyed the stay at this hotel. Stayed 10 nights. Settled quickly, a room by the sea was provided for an additional fee. The room is spacious, fresh, just renovated. Everything worked in it. Cleaning was every morning, water was replenished to the bar, they were too lazy to “sculpt crocodiles and elephants”, although they took $)) they strained the Anex Tour guide so that they would not be lazy and work, towels were changed (beach towels were more problematic - they decided the exchange through the reception).
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Enjoyed the stay at this hotel.
Stayed 10 nights. Settled quickly, a room by the sea was provided for an additional fee. The room is spacious, fresh, just renovated. Everything worked in it. Cleaning was every morning, water was replenished to the bar, they were too lazy to “sculpt crocodiles and elephants”, although they took $)) they strained the Anex Tour guide so that they would not be lazy and work, towels were changed (beach towels were more problematic - they decided the exchange through the reception). The territory is large and beautiful, well-groomed. The sea is warm, clean, the reef is beautiful and various fish swim.
Pontoon 50-100m. There was plenty of food: meat (beef, chicken, kebab, lamb), fish (several types), seafood, vegetables, rice, potatoes, fruits, sweets, etc. etc. The chef prepares delicious pizza on the beach)) The bar on the beach is not bad, better at the leterassa bar, better and tastier drinks.
The animations are active, the programs were both daytime and evening. A lot of Ukrainians have a rest - they talk to the whole beach so that everyone around can hear their dialect, too loud!! ! There are Poles and Czechs - more adequate people. Queues at the restaurant, especially for breakfast and dinner! In a pandemic, this is a large number of people, after all!
Nature is awesome, very warm! Water 26, air 33 during the day, 29 in the evening. There were enough sunbeds, but it's better to borrow early in the morning. The sun now sets early, at 17:00 the beach and pools are already closed. At 18:00 it's already night))
We advise the hotel, 5 pulls. A little "tyap paws" is present in everything)) but it did not bother.
Stayed 10 nights. Settled quickly, a room by the sea was provided for an additional fee. The room is spacious, fresh, just renovated. Everything worked in it. Cleaning was every morning, water was replenished to the bar, they were too lazy to “sculpt crocodiles and elephants”, although they took $)) they strained the Anex Tour guide so that they would not be lazy and work, towels were changed (beach towels were more problematic - they decided the exchange through the reception). The territory is large and beautiful, well-groomed. The sea is warm, clean, the reef is beautiful and various fish swim.
Pontoon 50-100m. There was plenty of food: meat (beef, chicken, kebab, lamb), fish (several types), seafood, vegetables, rice, potatoes, fruits, sweets, etc. etc. The chef prepares delicious pizza on the beach)) The bar on the beach is not bad, better at the leterassa bar, better and tastier drinks.
The animations are active, the programs were both daytime and evening. A lot of Ukrainians have a rest - they talk to the whole beach so that everyone around can hear their dialect, too loud!! ! There are Poles and Czechs - more adequate people. Queues at the restaurant, especially for breakfast and dinner! In a pandemic, this is a large number of people, after all!
Nature is awesome, very warm! Water 26, air 33 during the day, 29 in the evening. There were enough sunbeds, but it's better to borrow early in the morning. The sun now sets early, at 17:00 the beach and pools are already closed. At 18:00 it's already night))
We advise the hotel, 5 pulls. A little "tyap paws" is present in everything)) but it did not bother.
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