Upon arrival at the hotel, we had a lot of problems from the first day.
1) Number.
We arrived at 16.00. The first problem was with settling in room 205. Since we were settled in a dirty room where the hair dryer did not work, there was no water, no towels, no toilet paper, no shower gel. We asked the hotel management to move to another room. We were moved to room 220, only asked to wait an hour for it to be removed. We checked into our room at 19:00. Even after the so-called cleaning, room 220 was dirty, the window did not open, as a self-tapping screw was screwed in there. In addition, we were not given water and towels, and only after 20 requests they brought us 1 pair of water towels. And this was only the first day.
Somewhere on the 4th day, our air conditioner leaked at night, we said from the very morning at 7.00 o’clock they recorded this at the reception, and upon arrival from the sea at 12.30, the air conditioner was not repaired for us. We wiped the water in the room ourselves.
On the 7th day, our air conditioner broke down again, this time it was fixed in 5 minutes.
From the first day we were told that they cleaned the room upon request. But after complaining to the guide they cleaned every day. But it’s hard to call it cleaning, since they didn’t wipe the mirrors, they didn’t wipe the saws either, they just wiped the floors with miles of water, took out the trash and changed towels upon request.
After a complaint to the TEZTOUR manager, everything in the bathroom was washed with detergent like “SUNKLIN”, so it was impossible to breathe. We would say that it was possible to get poisoned.
2) Nutrition.
On the bus from the airport to the hotel, the guide told us that snacks were waiting for us at the hotel, since we were late for lunch. Upon arrival at the hotel, we asked at the arena about snacks, where the bartender answered us that there were no snacks and there were none. Even in the leaflet that we were given at check-in at the hotel, snacks were prescribed, but in fact there were none.
During our stay at the hotel, 99% of the residents were Arabs, then the TEZTOUR guide and the administration created unspoken rules that we were allowed into the dining room 15 minutes before breakfast (6.45, although breakfast is from 7.00-9.00), lunch (12.45, although lunch is from 13.00-14.30), dinner (19.45, although breakfast is from 19.00-21.00). They acted for the first 2 days, then they were all allowed in together.
In general, every day we had to get up early, not according to our desire, but in order not to be hungry before dinner.
On the 2nd day, we overslept and went to the canteen at 8.30, and of course we were left hungry, since there was nothing left of the food empty containers. All we could take was a piece of cheese, a bun, a cucumber.
We have repeatedly told the guide that we came to REST, and the fact that we need to run to eat is not normal.
3) Food and drinks
The food was always the same. Breakfast: buns, bread, tomatoes with cheese, feta, hard cheese, local soy sausage, salads. Lunch: vegetable soup (every day the same), baked chicken, battered fish, tasteless potatoes, pasta, rice, beans, salads, cucumbers, tomatoes, limes, fruits: orange and only in the last days they gave us 1 time grapes and melon. Dinner: pasta, potatoes, beans, mashed soup, rice, baked chicken, fried fish. Desserts - there were a lot of them, mostly a biscuit with different glazes.
Drinks: We were given bottled water only on the 1st day, then we had to constantly fill in a dirty cooler, which was in the dining room. That is, after 21.00, if you want to drink, then go buy it.
All drinks at the bar or in the dining room were served in plastic cups. Cola, sprite, beer, rum, gin, vodka are all locally produced. Once we were told that there was no more beer, although it was in the refrigerator and when we said that it was in the refrigerator. We got the answer for tomorrow.
There were no bars on the beach from the hotel.
4) Transfer
The guide who accompanied us from the airport talked about a free transfer to the city center - there was none.
There were 2 buses to the beach: a sandy one and a coral one. Before you go, you had to get a lot of tickets, which would later give them on the beach.
5) Pools
In the main pool with slides, they swam only 1 time, since the sunbeds were all occupied by the Arabs. There was also a second pool, where we swam.
6) Purity
The lobby is dirty and dusty everywhere. People throw garbage where they want, leave baby diapers, dirty dishes, cigarette butts. It is impossible to enter the women's toilets in the hall. Bars are dirty. The dining room is dirty, the tablecloths are dirty, the tulle is tattered and dirty. The crockery was broken, the plates and cutlery were dirty. Only in the last few days they began to clean the dining room.
7) WiFi
I worked on the first day, then I didn’t work at all for three days, the guide repeatedly told the administration, but Wi-Fi only worked on the 4th day of our stay.
8) The hotel staff is friendly, here it is worth noting Josef Mustafa (worked in a restaurant) and Salah (cleaner).
1) Number.
We arrived at 16.00. The first problem was with settling in room 205. Since we were settled in a dirty room where the hair dryer did not work, there was no water, no towels, no toilet paper, no shower gel. We asked the hotel management to move to another room. We were moved to room 220, only asked to wait an hour for it to be removed. We checked into our room at 19:00. Even after the so-called cleaning, room 220 was dirty, the window did not open, as a self-tapping screw was screwed in there. In addition, we were not given water and towels, and only after 20 requests they brought us 1 pair of water towels. And this was only the first day.
Somewhere on the 4th day, our air conditioner leaked at night, we said from the very morning at 7.00 o’clock they recorded this at the reception, and upon arrival from the sea at 12.30, the air conditioner was not repaired for us. We wiped the water in the room ourselves.
On the 7th day, our air conditioner broke down again, this time it was fixed in 5 minutes.
From the first day we were told that they cleaned the room upon request. But after complaining to the guide they cleaned every day. But it’s hard to call it cleaning, since they didn’t wipe the mirrors, they didn’t wipe the saws either, they just wiped the floors with miles of water, took out the trash and changed towels upon request.
After a complaint to the TEZTOUR manager, everything in the bathroom was washed with detergent like “SUNKLIN”, so it was impossible to breathe. We would say that it was possible to get poisoned.
2) Nutrition.
On the bus from the airport to the hotel, the guide told us that snacks were waiting for us at the hotel, since we were late for lunch. Upon arrival at the hotel, we asked at the arena about snacks, where the bartender answered us that there were no snacks and there were none. Even in the leaflet that we were given at check-in at the hotel, snacks were prescribed, but in fact there were none.
During our stay at the hotel, 99% of the residents were Arabs, then the TEZTOUR guide and the administration created unspoken rules that we were allowed into the dining room 15 minutes before breakfast (6.45, although breakfast is from 7.00-9.00), lunch (12.45, although lunch is from 13.00-14.30), dinner (19.45, although breakfast is from 19.00-21.00). They acted for the first 2 days, then they were all allowed in together.
In general, every day we had to get up early, not according to our desire, but in order not to be hungry before dinner.
On the 2nd day, we overslept and went to the canteen at 8.30, and of course we were left hungry, since there was nothing left of the food empty containers. All we could take was a piece of cheese, a bun, a cucumber.
We have repeatedly told the guide that we came to REST, and the fact that we need to run to eat is not normal.
3) Food and drinks
The food was always the same. Breakfast: buns, bread, tomatoes with cheese, feta, hard cheese, local soy sausage, salads. Lunch: vegetable soup (every day the same), baked chicken, battered fish, tasteless potatoes, pasta, rice, beans, salads, cucumbers, tomatoes, limes, fruits: orange and only in the last days they gave us 1 time grapes and melon. Dinner: pasta, potatoes, beans, mashed soup, rice, baked chicken, fried fish. Desserts - there were a lot of them, mostly a biscuit with different glazes.
Drinks: We were given bottled water only on the 1st day, then we had to constantly fill in a dirty cooler, which was in the dining room. That is, after 21.00, if you want to drink, then go buy it.
All drinks at the bar or in the dining room were served in plastic cups. Cola, sprite, beer, rum, gin, vodka are all locally produced. Once we were told that there was no more beer, although it was in the refrigerator and when we said that it was in the refrigerator. We got the answer for tomorrow.
There were no bars on the beach from the hotel.
4) Transfer
The guide who accompanied us from the airport talked about a free transfer to the city center - there was none.
There were 2 buses to the beach: a sandy one and a coral one. Before you go, you had to get a lot of tickets, which would later give them on the beach.
5) Pools
In the main pool with slides, they swam only 1 time, since the sunbeds were all occupied by the Arabs. There was also a second pool, where we swam.
6) Purity
The lobby is dirty and dusty everywhere. People throw garbage where they want, leave baby diapers, dirty dishes, cigarette butts. It is impossible to enter the women's toilets in the hall. Bars are dirty. The dining room is dirty, the tablecloths are dirty, the tulle is tattered and dirty. The crockery was broken, the plates and cutlery were dirty. Only in the last few days they began to clean the dining room.
7) WiFi
I worked on the first day, then I didn’t work at all for three days, the guide repeatedly told the administration, but Wi-Fi only worked on the 4th day of our stay.
8) The hotel staff is friendly, here it is worth noting Josef Mustafa (worked in a restaurant) and Salah (cleaner).
Translated automatically from Russian. View original
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