Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
7.0
Service:
4.0
Cleanliness:
4.0
Food:
3.0
Amenities:
5.0
Insanely sorry for the long-awaited, but lost vacation ........
My husband and I rested in this hotel in August ... We chose a hotel for a very long time, before that there were 4 stars (Mercury, Leila Valeila in Hurghada), we decided to add money and relax in 5 stars. My review will be negative, because the sea of disappointment is at every turn. I didn’t want to write it, but since the administration insists .... maybe you can really change everything for the better. And it is necessary to change, most likely from the top. It is very difficult for me to understand why a lot of vacationers are indignant at the hotel (and we talked with Belarusians, Ukrainians, Kazakhs, Armenians), and the reviews are all the best. In secret, the animators told us that the hotel writes most of the reviews itself (I don’t know if this is true, I can’t say).
The hotel is budget, savings at every step, my husband and I got the impression that the organization of the entire service is in charge of a very prudent little man who knows how and where and how to save specifically))). And what can I say, if the Gestrelation itself answered our certain question with a sly smile - This is business !!! ! ! Yes, it's really just business. No one here really cares about you as a guest, especially when it's 12:00 on the last day. Nobody needs you there. I was in great shock when one couple with a child 2 years old was evicted at 12.00, the transfer picked them up at 00.00, they spent all this time at the reception, exhausted to the point of horror, especially the child, because they were not given a number for an additional fee, there are no rooms available (additional fee - up to $15.00-40, up to $18.00-60, up to $20.00-80 seems to be so). I have a comparison with the above hotels, this is not even close there, well, a maximum of $ 10. Well, in general, maybe if you are relaxing for the first time, then you will like it.
Of course, we had more comparisons with previous hotels (in some we were 2 times), where there were 4 stars. In comparison, we would give Barcelo 3 stars, and the previous ones 6. Well, probably in order - we arrived in the evening, at 20.30, no one met us with any juices, they took our documents and sent us to a restaurant, and here it is the first disappointment - It's a regular diner! , we moved from one table to another to find a clean tablecloth .... later we realized that we had to come to the beginning and then all the tablecloths were clean. At the reception, I presented a cover letter that I printed out from TopHotels, I was figuratively sent along with this letter. The entire lobby at the reception needs a major overhaul, the furniture is old, the column with stands from tour operators is all peeled off, we took a picture of it on the first evening, so on the second it was hung with white sheets.
(A large welcoming statue also climbs on both sides), stairs and corridors are most likely washed once a week, there are dirty stains on the tiles everywhere, on the first day on the steps of the stairs (near the reception) we saw large stains from spilled coffee, these stains were only washed after 5 days, fresh flowers in a vase on the Gestrelation table (sorry, in front of her nose), withered and already rotten, stood for 4 days and everyone was comfortable. The first room that we were given with a surcharge was immediately changed with a sea view, it was within 5 minutes. A compliment in the form of fruit, as far as we understood after 4 days, having asked Marina, was brought into the first room that we were given. Our room was just wonderful, (they are all the same), spacious, a lot of jars, ))) really 5 stars. Well, it was a little annoying that there was no door in the shower and there was always a large puddle of water and flowed into the room, but this is nonsense. What pissed me off the most was the air conditioner
. That's horrible!! ! ! Cools the room badly, but noisy, just horror. )))) We didn't get enough sleep for a single night. Cleaning is also 5 points, it was always clean and fresh after cleaning, they asked to change the linen after 5 days, they changed it. They leave 1.5 of water a day, it was not enough for us, because you can’t even brush your teeth from the tap. I don’t know if it’s true, but the second bottle of water was said to be bought with money.
Sea!! ! ! Of course, very beautiful. Two steps and you are surrounded by many colored fish, the water is warm. Fabulous! ! ! In the following days, before lunch, it was violent, carried away by waves, but in some ways it was also a buzz, waves in the morning, calm in the afternoon . . It was frustrating that after the tides, the tides were very dirty sea ! ! ! Highly! ! ! It wasn't nice to come in. Compared to previous hotels, everyone there was caught with a net 5 times a day, they raked garbage all day long. Here, this case is not very good.
((As for the sunbeds, we didn’t take them at 5 in the morning, we arrived at 8 in the morning and you could always find a place on the left side of the bar. By the end of our vacation, many Italians arrived, and here was another surprise, I always considered this nation civilized, nooo .... it’s impossible to lie next to them, they are very noisy, they gather in groups of 10-15 people and these emotional loud conversations made us just leave the beach, but this is also not the worst thing. leave the sunbeds, they dumped things and towels in a pile and occupied them, and then they made a row with an impudent look. ))). Well, that's their right.
Dining room!! ! ! Antique renovation, old chairs, tables. Since we came and rested in the restaurants of other hotels, this is not even close here. Ran here, ate quickly and left. The entire wardrobe that we took to the exit, we cleaned it so clean and took it home. It's not for this hotel.
The girl who stands at the entrance and writes down the numbers, she should at least be taught to smile sincerely, if during dinner she went out (well, let's say to the toilet) and went in again, it's better to bypass her, take a look at her that it becomes scary. The waiters are all sincere, attentive, pleasant, and if you give another $, then all the attention will be only to you. The only negative, if you order wine at the beginning of the evening, then perhaps by the end of dinner they will bring it, but it’s not clear where they wear it, maybe from some kind of utility room (in all hotels it was at least fill up). The first time we thought that it was diluted with water, red wine is pinkish, and the taste of water is felt, later we asked to bring normal and oh, happiness! ! Have brought. Most likely it is poured, ice is thrown, and by the time it reaches us, it is already half the water. Maybe it would be worth dividing the duties between the waiters, one carries the wine and juices, and the other cleans the dishes.
You make an order, and until he reaches the end of the row, collecting dishes, he won’t even twitch to bring you something. For food.....well, we are not very good. In those hotels every evening there were two barbecues, there were all sorts of sweets, but here it’s the same thing. The quality of food is not a fountain. Often undercooked fish and chicken. We came to the opening and after 5 minutes a line of 15 people gathered, well, to make it faster, we turned a piece over, fried it on top and go ahead, eat. After I saw red fish and chicken inside, I switched to dietary boiled chicken, and so on for the remaining 8 days. Well, what didn’t go well in the morning is remade and served at lunch, well, that’s understandable, we close our eyes to this, but those salads that didn’t go to lunch are in the same place for dinner or a cake, half of which was left for lunch, you always see for dinner (we always came to the opening). I think these refrigerated counters don't cool that well in this heat.
Dirty tomatoes came across, they tried to take a vegetable salad three times and each time they came across rotten-tasting tomatoes, after that they refused salads altogether, fodder cucumbers (we rest 5 times in Egypt, well, there were no cucumbers with such a taste). Madly in love with bread ... I had to live without bread for two weeks, every lunch and dinner, bread products are all oak, maybe they are fresh, but you should cover them with foil. Exactly the same bread products were everywhere (in the sense in previous hotels), but they were all airy and soft. A couple of times we noticed how the guests accidentally dropped spoons, which are being set up from a common plate, a scoop, the staff would first smile, put it aside, and then return it back without washing or replacing it. Meat dishes (liver, beef ....), which were given out, I won’t say otherwise, they were given out, so greedily and sometimes with evil that I didn’t want to eat it later.
(this was not close in previous hotels, take as much as you want, but if you want, you can arrange a huge plate with you and bring it to your room and there were 4 stars). In general, from the 4th day of rest, we were on pills, moreover, upon arrival home, exactly a week was the same. The guys with whom they were traveling in the transfer said the same thing, they drank all the smecta and nifuroxazide that they took with them. This is creepy!! ! ! They left terribly.
I really liked the guys from the "restaurant" on the beach, they were very courteous, and we trusted them more in terms of cleanliness of cooking. Not fans of fast food, but I really liked the fish pizza, thanks for the advice to the chef, it seems, his name is Abdul, he is just smart and Mohamed is great!!!! ! ! It was always a pleasure to just chat with him.
We went to the hotel shops, the prices are ceiling and it is very difficult to bargain with them (again, everything is in comparison with other hotels).
On the advice of tourists, we visited the George Clooney store in the city, it’s very convenient and pleasant for the price, it’s convenient - you write to him in viber, agree on a time and a taxi comes for you for free, also takes you free of charge; prices - if a magnet costs $ 2 in a hotel, then there are 2 pieces for $ 1, everything else is the same. When we were waiting at the reception for a taxi from George, the representative of the Tez-Tour (the Tez-Tour is madly loved and respected, all 5 years only with the Tez-Tour !!! ! ! ) saw the business card of this store in our hands, it's a shock!! ! ! ! , I thought he would eat us, how much negativity he expressed in our direction, although before that we chatted with him every evening about this and that. Like, we have no conscience, here people in hotel shops pay crazy rent, and you are so bad at going to George. {removed by moderator: unauthorized advertising}. He ended the conversation with threats - just try to give someone a business card. I think it's stupid - everyone has the right to choose!
We visited a Jasmine oil shop on site, we were satisfied. The seller guy, generally fire, positive, explained everything, told, showed, made an excellent discount. We were also satisfied with the quality of the oils. Thank you again!! ! ! We recommend this store to everyone! (We understand that this is an advertisement, but we hope that they will not be cut out from the review).
We also enjoyed visiting the spa. The girl Victoria, who met us, is very attentive, positive, pleasant. Visited the sauna, massage, jacuzzi. So much attention....!!! ! ! And they served tea. Massage fire!! ! ! And a new mask every time! I don't remember the name of the girl who did the massage, but I'll post a photo with her. She is charming, it was so easy and calm in her hands, it feels like I have known her for more than one year. Thank you very much!!!!! !
Something like that! There is much more to write, but I think I have expressed the main points.
I want to immediately apologize to the hotel administration, I understand that after all the positive reviews, it’s unpleasant to read ours, but I didn’t embellish anything, and if you really open your eyes and appreciate your work and the hotel, you will understand that you are very far from 5 stars , even in comparison with 4, a lot needs to be finalized. Accordingly, the money we paid, it is not worth it. It's a pity, very much, that the vacation is lost. For the first time in 5 years of vacation in Egypt, we arrived broken, not rested, caught an infection and there is no desire to join the new season of work, and it is a pity for the money spent. Very sad!!!!!!!!!!!!!!!! ! ! We wish the hotel significant changes and improved service, but for tourists who plan to visit this hotel, we do not dissuade, maybe it will be different for you!
Wishes of the Guest Relations - Girls, Olga and Marina, be simpler, you are the face of the hotel, you are like the right hand of a tourist, but I didn’t want to approach you, so much pathos, it feels like you were our guest, again we compare with other hotels , the girls and I still correspond and congratulate them on the holidays, they were like the heart, soul of the hotel ..... There is nothing embellished in our review, and I wrote it without an aggressive mood, but with a sea of disappointments ... No one wanted to offend, but as it is !!! ! ! True, we are not boring people, we are very positive people in life, we will always be silent and endure, but this is not this time. Good luck to the hotel and good rest for tourists! ! ! We absolutely do not expect an apology from you, which Olga will write below, it doesn’t matter to us now, but make a positive and pleasant rest and comfort for your future tourists!!!!! !
We have no complaints about the Intravel Lux company (wonderful and attentive girls) and the tour operator Tez-tour, the choice was ours, and all organizational issues were done on 5 +.
My husband and I rested in this hotel in August ... We chose a hotel for a very long time, before that there were 4 stars (Mercury, Leila Valeila in Hurghada), we decided to add money and relax in 5 stars. My review will be negative, because the sea of disappointment is at every turn. I didn’t want to write it, but since the administration insists .... maybe you can really change everything for the better. And it is necessary to change, most likely from the top. It is very difficult for me to understand why a lot of vacationers are indignant at the hotel (and we talked with Belarusians, Ukrainians, Kazakhs, Armenians), and the reviews are all the best. In secret, the animators told us that the hotel writes most of the reviews itself (I don’t know if this is true, I can’t say).
The hotel is budget, savings at every step, my husband and I got the impression that the organization of the entire service is in charge of a very prudent little man who knows how and where and how to save specifically))). And what can I say, if the Gestrelation itself answered our certain question with a sly smile - This is business !!! ! ! Yes, it's really just business. No one here really cares about you as a guest, especially when it's 12:00 on the last day. Nobody needs you there. I was in great shock when one couple with a child 2 years old was evicted at 12.00, the transfer picked them up at 00.00, they spent all this time at the reception, exhausted to the point of horror, especially the child, because they were not given a number for an additional fee, there are no rooms available (additional fee - up to $15.00-40, up to $18.00-60, up to $20.00-80 seems to be so). I have a comparison with the above hotels, this is not even close there, well, a maximum of $ 10. Well, in general, maybe if you are relaxing for the first time, then you will like it.
Of course, we had more comparisons with previous hotels (in some we were 2 times), where there were 4 stars. In comparison, we would give Barcelo 3 stars, and the previous ones 6. Well, probably in order - we arrived in the evening, at 20.30, no one met us with any juices, they took our documents and sent us to a restaurant, and here it is the first disappointment - It's a regular diner! , we moved from one table to another to find a clean tablecloth .... later we realized that we had to come to the beginning and then all the tablecloths were clean. At the reception, I presented a cover letter that I printed out from TopHotels, I was figuratively sent along with this letter. The entire lobby at the reception needs a major overhaul, the furniture is old, the column with stands from tour operators is all peeled off, we took a picture of it on the first evening, so on the second it was hung with white sheets.
(A large welcoming statue also climbs on both sides), stairs and corridors are most likely washed once a week, there are dirty stains on the tiles everywhere, on the first day on the steps of the stairs (near the reception) we saw large stains from spilled coffee, these stains were only washed after 5 days, fresh flowers in a vase on the Gestrelation table (sorry, in front of her nose), withered and already rotten, stood for 4 days and everyone was comfortable. The first room that we were given with a surcharge was immediately changed with a sea view, it was within 5 minutes. A compliment in the form of fruit, as far as we understood after 4 days, having asked Marina, was brought into the first room that we were given. Our room was just wonderful, (they are all the same), spacious, a lot of jars, ))) really 5 stars. Well, it was a little annoying that there was no door in the shower and there was always a large puddle of water and flowed into the room, but this is nonsense. What pissed me off the most was the air conditioner
. That's horrible!! ! ! Cools the room badly, but noisy, just horror. )))) We didn't get enough sleep for a single night. Cleaning is also 5 points, it was always clean and fresh after cleaning, they asked to change the linen after 5 days, they changed it. They leave 1.5 of water a day, it was not enough for us, because you can’t even brush your teeth from the tap. I don’t know if it’s true, but the second bottle of water was said to be bought with money.
Sea!! ! ! Of course, very beautiful. Two steps and you are surrounded by many colored fish, the water is warm. Fabulous! ! ! In the following days, before lunch, it was violent, carried away by waves, but in some ways it was also a buzz, waves in the morning, calm in the afternoon . . It was frustrating that after the tides, the tides were very dirty sea ! ! ! Highly! ! ! It wasn't nice to come in. Compared to previous hotels, everyone there was caught with a net 5 times a day, they raked garbage all day long. Here, this case is not very good.
((As for the sunbeds, we didn’t take them at 5 in the morning, we arrived at 8 in the morning and you could always find a place on the left side of the bar. By the end of our vacation, many Italians arrived, and here was another surprise, I always considered this nation civilized, nooo .... it’s impossible to lie next to them, they are very noisy, they gather in groups of 10-15 people and these emotional loud conversations made us just leave the beach, but this is also not the worst thing. leave the sunbeds, they dumped things and towels in a pile and occupied them, and then they made a row with an impudent look. ))). Well, that's their right.
Dining room!! ! ! Antique renovation, old chairs, tables. Since we came and rested in the restaurants of other hotels, this is not even close here. Ran here, ate quickly and left. The entire wardrobe that we took to the exit, we cleaned it so clean and took it home. It's not for this hotel.
The girl who stands at the entrance and writes down the numbers, she should at least be taught to smile sincerely, if during dinner she went out (well, let's say to the toilet) and went in again, it's better to bypass her, take a look at her that it becomes scary. The waiters are all sincere, attentive, pleasant, and if you give another $, then all the attention will be only to you. The only negative, if you order wine at the beginning of the evening, then perhaps by the end of dinner they will bring it, but it’s not clear where they wear it, maybe from some kind of utility room (in all hotels it was at least fill up). The first time we thought that it was diluted with water, red wine is pinkish, and the taste of water is felt, later we asked to bring normal and oh, happiness! ! Have brought. Most likely it is poured, ice is thrown, and by the time it reaches us, it is already half the water. Maybe it would be worth dividing the duties between the waiters, one carries the wine and juices, and the other cleans the dishes.
You make an order, and until he reaches the end of the row, collecting dishes, he won’t even twitch to bring you something. For food.....well, we are not very good. In those hotels every evening there were two barbecues, there were all sorts of sweets, but here it’s the same thing. The quality of food is not a fountain. Often undercooked fish and chicken. We came to the opening and after 5 minutes a line of 15 people gathered, well, to make it faster, we turned a piece over, fried it on top and go ahead, eat. After I saw red fish and chicken inside, I switched to dietary boiled chicken, and so on for the remaining 8 days. Well, what didn’t go well in the morning is remade and served at lunch, well, that’s understandable, we close our eyes to this, but those salads that didn’t go to lunch are in the same place for dinner or a cake, half of which was left for lunch, you always see for dinner (we always came to the opening). I think these refrigerated counters don't cool that well in this heat.
Dirty tomatoes came across, they tried to take a vegetable salad three times and each time they came across rotten-tasting tomatoes, after that they refused salads altogether, fodder cucumbers (we rest 5 times in Egypt, well, there were no cucumbers with such a taste). Madly in love with bread ... I had to live without bread for two weeks, every lunch and dinner, bread products are all oak, maybe they are fresh, but you should cover them with foil. Exactly the same bread products were everywhere (in the sense in previous hotels), but they were all airy and soft. A couple of times we noticed how the guests accidentally dropped spoons, which are being set up from a common plate, a scoop, the staff would first smile, put it aside, and then return it back without washing or replacing it. Meat dishes (liver, beef ....), which were given out, I won’t say otherwise, they were given out, so greedily and sometimes with evil that I didn’t want to eat it later.
(this was not close in previous hotels, take as much as you want, but if you want, you can arrange a huge plate with you and bring it to your room and there were 4 stars). In general, from the 4th day of rest, we were on pills, moreover, upon arrival home, exactly a week was the same. The guys with whom they were traveling in the transfer said the same thing, they drank all the smecta and nifuroxazide that they took with them. This is creepy!! ! ! They left terribly.
I really liked the guys from the "restaurant" on the beach, they were very courteous, and we trusted them more in terms of cleanliness of cooking. Not fans of fast food, but I really liked the fish pizza, thanks for the advice to the chef, it seems, his name is Abdul, he is just smart and Mohamed is great!!!! ! ! It was always a pleasure to just chat with him.
We went to the hotel shops, the prices are ceiling and it is very difficult to bargain with them (again, everything is in comparison with other hotels).
On the advice of tourists, we visited the George Clooney store in the city, it’s very convenient and pleasant for the price, it’s convenient - you write to him in viber, agree on a time and a taxi comes for you for free, also takes you free of charge; prices - if a magnet costs $ 2 in a hotel, then there are 2 pieces for $ 1, everything else is the same. When we were waiting at the reception for a taxi from George, the representative of the Tez-Tour (the Tez-Tour is madly loved and respected, all 5 years only with the Tez-Tour !!! ! ! ) saw the business card of this store in our hands, it's a shock!! ! ! ! , I thought he would eat us, how much negativity he expressed in our direction, although before that we chatted with him every evening about this and that. Like, we have no conscience, here people in hotel shops pay crazy rent, and you are so bad at going to George. {removed by moderator: unauthorized advertising}. He ended the conversation with threats - just try to give someone a business card. I think it's stupid - everyone has the right to choose!
We visited a Jasmine oil shop on site, we were satisfied. The seller guy, generally fire, positive, explained everything, told, showed, made an excellent discount. We were also satisfied with the quality of the oils. Thank you again!! ! ! We recommend this store to everyone! (We understand that this is an advertisement, but we hope that they will not be cut out from the review).
We also enjoyed visiting the spa. The girl Victoria, who met us, is very attentive, positive, pleasant. Visited the sauna, massage, jacuzzi. So much attention....!!! ! ! And they served tea. Massage fire!! ! ! And a new mask every time! I don't remember the name of the girl who did the massage, but I'll post a photo with her. She is charming, it was so easy and calm in her hands, it feels like I have known her for more than one year. Thank you very much!!!!! !
Something like that! There is much more to write, but I think I have expressed the main points.
I want to immediately apologize to the hotel administration, I understand that after all the positive reviews, it’s unpleasant to read ours, but I didn’t embellish anything, and if you really open your eyes and appreciate your work and the hotel, you will understand that you are very far from 5 stars , even in comparison with 4, a lot needs to be finalized. Accordingly, the money we paid, it is not worth it. It's a pity, very much, that the vacation is lost. For the first time in 5 years of vacation in Egypt, we arrived broken, not rested, caught an infection and there is no desire to join the new season of work, and it is a pity for the money spent. Very sad!!!!!!!!!!!!!!!! ! ! We wish the hotel significant changes and improved service, but for tourists who plan to visit this hotel, we do not dissuade, maybe it will be different for you!
Wishes of the Guest Relations - Girls, Olga and Marina, be simpler, you are the face of the hotel, you are like the right hand of a tourist, but I didn’t want to approach you, so much pathos, it feels like you were our guest, again we compare with other hotels , the girls and I still correspond and congratulate them on the holidays, they were like the heart, soul of the hotel ..... There is nothing embellished in our review, and I wrote it without an aggressive mood, but with a sea of disappointments ... No one wanted to offend, but as it is !!! ! ! True, we are not boring people, we are very positive people in life, we will always be silent and endure, but this is not this time. Good luck to the hotel and good rest for tourists! ! ! We absolutely do not expect an apology from you, which Olga will write below, it doesn’t matter to us now, but make a positive and pleasant rest and comfort for your future tourists!!!!! !
We have no complaints about the Intravel Lux company (wonderful and attentive girls) and the tour operator Tez-tour, the choice was ours, and all organizational issues were done on 5 +.
Translated automatically from Russian. View original
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