Your rating of this hotel:
8.0
from 10
Hotel ratings by criteria:
Rooms:
7.0
Service:
10.0
Cleanliness:
7.0
Food:
8.0
Amenities:
8.0
I already left a review about this hotel, in which I promised to return there : ) so I returned.
This time the trip was badly ruined by my injury during the safari, but I was able to truly appreciate the service. So.
The hotel reef was as beautiful as ever. Still one of the best in Sharm, and definitely the best in its price range. I immediately highly recommend this hotel for snorkelers and divers - a wonderful reef and a normal dive shop right on site will allow you to spend at least the whole day on the reef, at least every day. Fish and sea anemones are more diverse than on other reefs; in addition to the "ordinary", there will be quite rare ones. A little to the north, towards the new pontoon of the nearby El Montazah hotel, there is even a (now abandoned) octopus hole. If you're lucky, you can meet stingrays in the same direction, and if you get on the Melia pontoon (the next hotel to the south) and sail north, to the cape, then turtles.
The food has improved significantly.
From "well, this is Egypt" she turned into "hmm, unexpectedly for Egypt. " But I would connect this with the season - there are more tourists in autumn than in spring, on my last visit; it is logical that more staff; and they can provide a greater variety of food. The chef has remained the same, and he is very open to the reviews of tourists, he really improves the cuisine right before our eyes. Do not neglect the wide variety of condiments, flavored oils (olive, sesame, corn, sunflower) and culinary herbs that have become put on the buffet - this allows you to "correct" otherwise bland food to really tasty.
Cleaning, which I complained about in the last review, improved minimally.
They immediately began to put all the toiletries in the rooms - shower gel, shampoo, conditioner, body milk; despite the fact that earlier gel and shampoo could only be obtained on request, and there was no conditioner and milk at all. But textiles like bedspreads or carpets are still, frankly, terrible - they don't seem to be cleaned at all. If during the first pass of the cleaner you had "do not disturb" on the door, he himself will not return that day - it's better to just call the reception and ask to clean up. But in general, cleaning is still an incomprehensible circus.
The infrastructure has also improved slightly. After the renovation, another children's pool and an a la carte restaurant were opened. A second beach shower appeared on the beach - far from the pontoon, but right next to the beach bar.
By the way, the beach bar itself is still worthy of praise - very attentive staff, normal "high tea" snacks, and yes, join the Mardi fan club, the beach bar bartender; many people here thank him.
Overall - still highly recommend this hotel for a relaxing holiday. Gorgeous reef, nice big green area, amazing sunsets, amazing low tides; plus decent rooms and normal food.
Well, about the unexpected side of the service. I was unlucky enough to earn a few nasty fractures almost at the very beginning of my vacation, and I spent a week in the "rest" recommended by the doctors - in bandages, without moving far from the room, without the opportunity to eat comfortably or even just sit. There was no fault of the hotel or the tour operator.
From the moment I arrived from the hospital with my arm in a sling - without even contacting the tour operator yet - the hotel fell on its ears a little.
The oncoming employees saw me off, were sincerely interested in my health, opened the doors, arranged me on the seats, carried pillows from somewhere, helped with all household trifles.
The chef offered to cook everything that I like - separately or on a buffet. The bartenders at my favorite beach bar, where I sat all day looking at the sea, stayed even an hour after closing to serve me.
The cleaners brought flowers to the room and vying with each other folded the most unexpected of the towels without any tip : )
They gave me free room service so that I didn’t have to go to the dining room or the bar once again; and, noticing that I didn’t even open all of the dishes I brought, they began to take an interest in tastes and bring the most beloved.
The representative of the tour operator - thank you, TEZ Tour - organized many more important things. I was given a room for persons with disabilities, and when it turned out that it would not work in my case anyway, they did not raise an eyebrow.
It was the representative of the operator who helped to return the prepayment for the whole course of massages at the local spa - the massages are good, but I could no longer use them, and the guys pulled with the money. He also agreed on additional amenities in the room - extra towels or cups were not superfluous in my position.
In general, it is in such things that service is manifested. The hotel and staff had nothing to do with my inconvenience, but they still jumped above their heads to surround me with care at every step and please me with at least something. I really hope that none of you will ever have a similar holiday experience - but now I know that, come what may, at Sirena people try to provide very good service even where it is not part of their duties.
Definitely planning a vacation there again : )
This time the trip was badly ruined by my injury during the safari, but I was able to truly appreciate the service. So.
The hotel reef was as beautiful as ever. Still one of the best in Sharm, and definitely the best in its price range. I immediately highly recommend this hotel for snorkelers and divers - a wonderful reef and a normal dive shop right on site will allow you to spend at least the whole day on the reef, at least every day. Fish and sea anemones are more diverse than on other reefs; in addition to the "ordinary", there will be quite rare ones. A little to the north, towards the new pontoon of the nearby El Montazah hotel, there is even a (now abandoned) octopus hole. If you're lucky, you can meet stingrays in the same direction, and if you get on the Melia pontoon (the next hotel to the south) and sail north, to the cape, then turtles.
The food has improved significantly.
From "well, this is Egypt" she turned into "hmm, unexpectedly for Egypt. " But I would connect this with the season - there are more tourists in autumn than in spring, on my last visit; it is logical that more staff; and they can provide a greater variety of food. The chef has remained the same, and he is very open to the reviews of tourists, he really improves the cuisine right before our eyes. Do not neglect the wide variety of condiments, flavored oils (olive, sesame, corn, sunflower) and culinary herbs that have become put on the buffet - this allows you to "correct" otherwise bland food to really tasty.
Cleaning, which I complained about in the last review, improved minimally.
They immediately began to put all the toiletries in the rooms - shower gel, shampoo, conditioner, body milk; despite the fact that earlier gel and shampoo could only be obtained on request, and there was no conditioner and milk at all. But textiles like bedspreads or carpets are still, frankly, terrible - they don't seem to be cleaned at all. If during the first pass of the cleaner you had "do not disturb" on the door, he himself will not return that day - it's better to just call the reception and ask to clean up. But in general, cleaning is still an incomprehensible circus.
The infrastructure has also improved slightly. After the renovation, another children's pool and an a la carte restaurant were opened. A second beach shower appeared on the beach - far from the pontoon, but right next to the beach bar.
By the way, the beach bar itself is still worthy of praise - very attentive staff, normal "high tea" snacks, and yes, join the Mardi fan club, the beach bar bartender; many people here thank him.
Overall - still highly recommend this hotel for a relaxing holiday. Gorgeous reef, nice big green area, amazing sunsets, amazing low tides; plus decent rooms and normal food.
Well, about the unexpected side of the service. I was unlucky enough to earn a few nasty fractures almost at the very beginning of my vacation, and I spent a week in the "rest" recommended by the doctors - in bandages, without moving far from the room, without the opportunity to eat comfortably or even just sit. There was no fault of the hotel or the tour operator.
From the moment I arrived from the hospital with my arm in a sling - without even contacting the tour operator yet - the hotel fell on its ears a little.
The oncoming employees saw me off, were sincerely interested in my health, opened the doors, arranged me on the seats, carried pillows from somewhere, helped with all household trifles.
The chef offered to cook everything that I like - separately or on a buffet. The bartenders at my favorite beach bar, where I sat all day looking at the sea, stayed even an hour after closing to serve me.
The cleaners brought flowers to the room and vying with each other folded the most unexpected of the towels without any tip : )
They gave me free room service so that I didn’t have to go to the dining room or the bar once again; and, noticing that I didn’t even open all of the dishes I brought, they began to take an interest in tastes and bring the most beloved.
The representative of the tour operator - thank you, TEZ Tour - organized many more important things. I was given a room for persons with disabilities, and when it turned out that it would not work in my case anyway, they did not raise an eyebrow.
It was the representative of the operator who helped to return the prepayment for the whole course of massages at the local spa - the massages are good, but I could no longer use them, and the guys pulled with the money. He also agreed on additional amenities in the room - extra towels or cups were not superfluous in my position.
In general, it is in such things that service is manifested. The hotel and staff had nothing to do with my inconvenience, but they still jumped above their heads to surround me with care at every step and please me with at least something. I really hope that none of you will ever have a similar holiday experience - but now I know that, come what may, at Sirena people try to provide very good service even where it is not part of their duties.
Definitely planning a vacation there again : )
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Ode to a dream
- A place where you want to return!
- The hotel is good, but that's the end of it
- Excellent hotel, everything is at a decent level, I RECOMMEND
- super rest
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