Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms:
5.0
Service:
4.0
Cleanliness:
3.0
Food:
10.0
Amenities:
10.0
I want to share my review about my experience of staying at the FUN & SUN Smart Seti Sharm 4 * hotel in Sharm El Sheikh.
On September 15.2021, my wife and I decided to take a vacation in Sharm El Sheikh. They settled us in this hotel immediately, which is a big plus, because we did not have to wait for the check-in. I would also like to note the good cuisine and the work of the chefs. Just only positive feedback about the beach and its cleaning.
Unfortunately, there will be only a list of cons, and it is very significant. The first minus right away is Ali's guide. After the meeting, he began to force excursions on us, but after our refusal, he took offense at us and began to ignore our requests, which is completely unprofessional and unethical. There was no attention or participation from him. A huge minus of TUI for having such guides who, in addition to being on a salary, prefer to do their personal business on tourists.
Further, when we checked into the room, we had problems with the air conditioner. There were no air conditioner controls. For two days we were freezing under the unswitchable air conditioner. I had to go out to the balcony to warm up. At the reception, our requests were accepted only nominally, answering a short indifferent “okay”. As a result, the air conditioner came to do only two days later.
Only later, from the experience of communicating with the cleaners, we discovered that the word "ok" in the local Egyptian dialect of English means "pay. " Every time we asked the cleaners for some services that are part of their job responsibilities, they answered “ok” and made characteristic finger movements, begging for banknotes. The cleaners are very bad. Only wash the floors, towels are not changed at all. You have to ask separately for a replacement of toilet paper, although they can clearly see that it is not there.
After we stopped ignoring the “okay” questions from the cleaners, we discovered that we had apparently been planted with ants in an attempt to “teach us a lesson”. There was no food in our room, so there was simply nowhere for the ants to take it.
Or here's another case with service personnel. Our free safe ran out of batteries. The safe was opened once. Called the reception, asked to replace the battery. As a result, a battery replacement was sent to us only two days later, after which, what do you think happened? The battery changer stood in front of us like an idol and began to repeat the already familiar mantra - “Okay? OK? "
As for bed linen: in a four-star hotel they don’t know what duvet covers are and don’t give them out. Under the blanket, under which one person slept, in two weeks another will sleep. And this is during the coronavirus pandemic, by the way, when sanitation is so important.
A few words about animators. They are absolutely zero and none. They do not entertain guests in any way and are not interested in this. All they do is stand and “stick” into the screens of their smartphones, indifferently defending their shift. They do not have any artistry and igniting sparks that could attract tourists.
In conclusion, I want to say that when going on vacation, I really didn’t want to take a second wallet in order to pay for services that were already included in the price of an already expensive tour. I also want to warn everyone purely for information, so that you take small money with you (one dollar), as local sellers in shops do not like to give change. There is also no currency exchange office.
Well, in general, rest is normal for old ladies, but a 4-star hotel clearly does not pull. From strength 3.
On September 15.2021, my wife and I decided to take a vacation in Sharm El Sheikh. They settled us in this hotel immediately, which is a big plus, because we did not have to wait for the check-in. I would also like to note the good cuisine and the work of the chefs. Just only positive feedback about the beach and its cleaning.
Unfortunately, there will be only a list of cons, and it is very significant. The first minus right away is Ali's guide. After the meeting, he began to force excursions on us, but after our refusal, he took offense at us and began to ignore our requests, which is completely unprofessional and unethical. There was no attention or participation from him. A huge minus of TUI for having such guides who, in addition to being on a salary, prefer to do their personal business on tourists.
Further, when we checked into the room, we had problems with the air conditioner. There were no air conditioner controls. For two days we were freezing under the unswitchable air conditioner. I had to go out to the balcony to warm up. At the reception, our requests were accepted only nominally, answering a short indifferent “okay”. As a result, the air conditioner came to do only two days later.
Only later, from the experience of communicating with the cleaners, we discovered that the word "ok" in the local Egyptian dialect of English means "pay. " Every time we asked the cleaners for some services that are part of their job responsibilities, they answered “ok” and made characteristic finger movements, begging for banknotes. The cleaners are very bad. Only wash the floors, towels are not changed at all. You have to ask separately for a replacement of toilet paper, although they can clearly see that it is not there.
After we stopped ignoring the “okay” questions from the cleaners, we discovered that we had apparently been planted with ants in an attempt to “teach us a lesson”. There was no food in our room, so there was simply nowhere for the ants to take it.
Or here's another case with service personnel. Our free safe ran out of batteries. The safe was opened once. Called the reception, asked to replace the battery. As a result, a battery replacement was sent to us only two days later, after which, what do you think happened? The battery changer stood in front of us like an idol and began to repeat the already familiar mantra - “Okay? OK? "
As for bed linen: in a four-star hotel they don’t know what duvet covers are and don’t give them out. Under the blanket, under which one person slept, in two weeks another will sleep. And this is during the coronavirus pandemic, by the way, when sanitation is so important.
A few words about animators. They are absolutely zero and none. They do not entertain guests in any way and are not interested in this. All they do is stand and “stick” into the screens of their smartphones, indifferently defending their shift. They do not have any artistry and igniting sparks that could attract tourists.
In conclusion, I want to say that when going on vacation, I really didn’t want to take a second wallet in order to pay for services that were already included in the price of an already expensive tour. I also want to warn everyone purely for information, so that you take small money with you (one dollar), as local sellers in shops do not like to give change. There is also no currency exchange office.
Well, in general, rest is normal for old ladies, but a 4-star hotel clearly does not pull. From strength 3.
Translated automatically from Russian. View original
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