Exceeded all expectations!

Written: 15 september 2021
Travel time: 23 — 31 december 2019
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children
Your rating of this hotel:
9.0
from 10
Hotel ratings by criteria:
Rooms: 9.0
Service: 9.0
Cleanliness: 9.0
Food: 7.0
Amenities: 8.0
We chose the hotel for a long time. We settled on Fairuz. Even despite the fact that this hotel does not have an All In system, they did not regret it a bit. Check-in on arrival was very fast, thanks to Major (manager at the reception). But upon entering the room there was a very strong and unpleasant smell. Trying to ventilate - he left with difficulty. Deciding to change the room, Guest Relations Ekaterina accidentally knocked on the door, after listening to our problem - she immediately offered not to unpack things, but to change the room to another one. What happened after lunch. The rooms are comfortable, spacious, located in the chalet. With balcony and access to the garden. Plasma TV in the room, but the furniture is a bit old, as is the plumbing. But this did not overshadow the overall impression of the hotel. As they later understood, it would be enough to choose food according to the HB system.
The kitchen is completely edible. In the morning they bake waffles and pancakes, ground coffee from the machine - a large selection + 2 types of juice, hibiscus and tea. Lunch is also not a huge choice, but the truth is everything is delicious. + juice is usually fresh. For dinner, in addition to the grill, you can order from the waiters - juices, cola, etc. There is no alcohol, only for a fee in a nearby bar. What I did not like about the food - the fish, as a rule, was very dry and a little overcooked if it was grilled.
There were always sweets.

The sea and the beach - the beach, despite the fact that for 2 hotels - is quite wide and large. A pleasant entry into the water, sometimes slippery stones come across, as signs warn about. The reef is very small, especially in the morning a lot of fish come to the shore. The reef is located in the middle of the swimming area, you need to be careful especially at low tide - you can scratch your legs and arms.
Animation - usually only on the beach, not annoying, as a rule - stretching, water aerobics, volleyball.
Pools - near the reception and also a jacuzzi nearby - are heated in cold weather. But there is a strong smell of chlorine. . .
The staff is welcoming, friendly and very pleasant. I also note 2 guys from the reception - Ahmed Khalaf and Wasif. Guest relay - Ekaterina. Thank you for your help and attention!!!
In general, they were very satisfied with the rest. Even if something is wrong, the staff tries. Thanks. It is a pity that we spent little time with you... Good luck!
Translated automatically from Russian. View original