Заяаленному не соответствует ... Doesn't match what was posted...

Doesn't match what is advertised. . .
I rested with my family from 21.05. 08 to 01.06. 08. The child is 5 years old. The hotel was chosen based on the beach. Recommended this hotel, because. there is a good sandy beach and a convenient entry into the sea (without a pontoon). It's all like that. The beach is really good, only they clean it badly. The staff on the beach are bums. A manager in a blue shirt appears, rushes to take out the garbage, and if he is not there, then they just sit. And all sorts of garbage is washed up from the sea. This is probably a feature of the bay on the shore of which IBEROTEL Palace is located. If I had not seen how the beach is being cleaned in other hotels, then perhaps I would not have paid attention to it. But this is a prelude to the main story. . .
The tour operator through which we arrived is MOSTRAVEL. The hotel positions itself as 5 *, but this is a bluff. A solid four, no more. And the MOSTRAVEL tour operator plays along with the charlatans.

Deception begins with resettlement. On a number of sites, the rooms are listed as Superior room, which means a superior room. This is a blatant lie. Regular STANDARD!! ! numbers. Moreover, when I try to order a SUITE room in a month and a half, I get an answer from a travel agency employee that the hotel does not sell suites for Russian tour operators (only for Germans), but the Superior room is what you need and the view will be 100% of the sea or pool .
SERIES 1: having arrived at the hotel at 22-00 Moscow time, the whole group (about 8 rooms) was settled in the Jaba building. After 20 minutes, we all met again at the reception with a request to change rooms. Why: the hotel has 4 buildings (from left to right): JABA, NUWEIBA, SHARM EL SHEIKH and RAS MOHAMAD. The two middle buildings (NUWEIBA and SHARM EL SHEIKH) are well located, indeed, the view of the sea or the pool from either side of the building (there is not much difference), the right building (RAS MOHAMAD) is also without any problems (on the one hand, a side view of the sea, with another neighboring territory, but quite decently, but the JABA building sucks. (About five years ago in Turkey, it accidentally brought a three-ruble mark, so the room and the view from it were much better). in this building wholesale numbers, and then how it goes: the tourist will endure, then it has passed, he will not endure, we will change the number in 2-3 days. But these days you will live with a view of the utility yard of a neighboring hotel, admire the process of unloading heavy vehicles and listen to music ( STRONG HUMMING AND WHIRLING) of the air conditioning system of this hotel. And there is dirt and dust under the window of your room. But for a change, you can take yourself with your right hand behind your left leg and bending forward with the risk of falling over the balcony railing to see a piece of the sea. . This is really real FIVE STARS!! ! In this concert, I got the BEST seats: room 1203. And to complete the picture in the bathroom and in the room itself, ordinary red cockroaches. And when you close the bathroom door, you hear a sound from a horror movie - a creak or a groan. And I went to the reception to demand my Superior room and a bed for the child (it was not in the room at the time of check-in). And there are already a lot of us like that... And everyone is promised to change numbers, and later football - the final of the Champions League in Moscow has already begun. I turn on the TV (an old Grundik) and with the help of a poorly working remote control I find the broadcast of the match on some Arabic channel....
SERIES - 2nd: in the morning I start shaking the reception, but there are grated guys standing there. They promise to relocate, but they don't say exactly when. I begin to demand (the teeth are clenched, but the fists are not yet clenched... ). At this time, the representative of MOSTRAVEL - Marina appears. I ask her to help. They offer LUX, but you have to pay extra $15 per person per day, a total of $300. I agree, but I feel like a sucker and an idiot. So got in. Let's go and see the new number 3316 in the middle building (SHARM EL SHEIKH), everything is OK, but not removed, but they promise to remove it by 18-00. The room is free, but we will remove it only by 18-00. I'm trying to push, but I just feel like people really want money. I pay $300 and go to the old room for a beach bag, but the lock on the door does not open - it is broken. Again the receptionist (already clenched fists), again Marina's help and after 30 minutes. A MECHANIC is coming and with the help of I don’t know what the lock is opened. I go out onto the balcony, there are screams on the platform in front of the balcony - the Arab loaders started a quarrel, I return and I can no longer close the balcony door from the inside. The latch is broken, but there is no strength and desire to restore order. Further rest until 18-00. After talking with compatriots on the beach, I understand that not everyone is so unlucky. Someone was immediately settled in the right building (RAS MOHAMAD) and people are happy. And the middle buildings are mainly for Germans, although there are a lot of Russians in the hotel, incl. and in these good cases. It's just that the MOSTRAVEL tour operator is playing its own game. The suites in the middle buildings differ only in the view, as promised, on the sea or the pool, and in the price (+$300), and everything else is the same. The question arises: why in Moscow, more than a month before departure, they do not articulate the difference, but hang noodles about numbers for the Germans and for the RUSSIAN !! ! It's just that MOSTRAVEL employs incompetent or dishonest people. Although their representative on site (Marina) many thanks for the support. At the end of this epic, I’ll say that indeed many were later moved to other rooms, but even two dozen rooms in the JABA building overlooking the garbage were not empty and I sincerely sympathize with those people who listened to VOY while relaxing !! ! air conditioner and was deprived of the opportunity to relax on the balcony and admire the view...
SERIES 3rd: the rest in the new room went well. In general, the hotel is a bit old and you can feel it in almost everything. Plumbing, furniture, TVs - everything has a second-hand touch, but the beach compensates for everything: sand, a good entrance to the sea, there are enough umbrellas and sunbeds. Children are delighted. The water is clean, swimming is pleasant, but the garbage just needs to be quickly removed... The pool is small, but with such a sea, it is not really needed.

Food - on the level. In the morning freshly squeezed juices (orange, melon and banana). The cuisine is closer to European, pepper in moderation. At dinner, dishes are offered, including seafood fried on coals, but care must be taken here, some vacationers looked pale in the morning. Don't expect frills, but the food is good. It is somewhat annoying to have to sign bills for drinks, even on the condition of ALL INCLUSIVE. This is their form of accounting, tk. Some guests have half board. For example, you sit down to have dinner, order drinks, first you wait for the drinks themselves to be brought, and then the bill for signature. Sometime over 10 minutes. waited, few people, but no drinks. I went and complained to some boss, so I even felt sorry for the waiter. Didn't do that anymore. The staff in the bars are very friendly, especially in the parrot bar. In the evening, near this bar, there is live singing to the soundtrack. The Germans especially like this concert. The contingent of vacationers is mostly solid and calm people. With children, mostly Russians. And the Germans, as a rule, are already aged. Few Italians. The environment is calm and lazy. For those who need action on vacation, the path is booked at IBEROTEL Palace, although there is a diving center and other water activities on the beach (parasailing, water skiing, surfing).
CONCLUSION: IBEROTEL Palace does not pull five stars, when compared with Turkey, the standard four!! ! The rest itself is standard, do not expect exclusive. If you pass the shock test in the JABA building when you check in, you may not notice anything and be satisfied. I was unlucky in this regard, and having received such a blot on the reputation of this hotel at the beginning of my vacation, I continued to constantly expect a catch. Although the main fault in this situation lies with the tour operator. I cannot understand why the MOSTRAVEL agent did not contact the hotel by e-mail in advance, why they do not book rooms, why they are not detailed by price. When ordering a tour from an operator more than a month before departure, I asked for a LUX room in advance, trying to insure myself against the situation described in SERIES 1. I did not need a penny savings (discount) of $ 100 - $ 200 from a travel agency at a tour cost of 84.000 rubles. Knowledgeable people assessed this situation this way: your $300 surcharge, the hotel staff will share it with representatives of the tour operator. And not with a representative in the hotel, but with higher-ranking ones, on whom the purchasing company depends at the beginning of the holiday season. After all, the rooms in the 3-star JABA building need to be sold to someone. In general, MOSTRAVEL will never see my money again!! !