Больше нигде не сталкивалась с таким издевательским сервисом I've never experienced such disgusting service anywhere else.

We were at the beginning of February. Only now I can write without emotions. The hotel was chosen, of course, because of the proximity of the sea, a large beach and a good reef. That was it. There were enough sun loungers, even new towels came across. The reef is fabulous! Paradise for snorkeling. Barker on an excursion on the beach behaves very decently (! ). The abundance of blooming petunias along the pedestrian road was pleasing to the eye. I can imagine how difficult it is to grow them in such a climate. We love to relax in Egypt, we always understood that there is a crisis in the tourist business of Egypt, that hotels are barely surviving, that the main thing is the sea, not service, that the star rating of hotels in the country is very conditional. But such a boorish-mocking attitude of the staff has never been seen anywhere else. What is already worth the fact that they settled in a room that was not cleaned after the previous guests! And they knew where they were going! Just returned silently with things to the reception, as the administrator with a disgruntled face shouted at us! After all, I knew that we would return to change the number! Moved to another room. They did not give money, so they lived with a view of the courtyard. The room is simple and good. Any TV. Safe working. Plumbing is working. Hair dryer is new. There were interruptions with warm water. Towels were not changed, even when left wet on the floor. They were simply put back on the shelf (5 * declared). Bottled water 1.5 liters was brought to the room. We had enough. There were animators. About food-drinks-"restaurant" in the reviews has already been written and rewritten. The cooks don't cook well. The food is good, but it gets better. There were fruits. But nowhere in the hotels of Egypt 5 * in the restaurant was it SO dirty (cleanliness due to the lack of water is also a conditional concept in Egypt, but not so much! ), They didn’t pour 50 g of beer into plastic and didn’t give out a microscopic piece of meat into a plate. Approached the second time, the staff made comments that you had already taken! I saw a woman at the bar ask for coffee, they made it and threw it on the bar. She went to complain, the bartender was replaced for a while. Maybe we got on such a change of personnel - I don’t know! But it feels like their motto was: "Come in large numbers here! " We are calm, unpretentious and understanding people. . But such an attitude towards tourists is simply unacceptable! On this vacation, we realized that no matter how beautiful the sea is, such a service can spoil the whole impression. Hotel owners, think about your reputation! It's a shame to have such a staff!