Poor attitude of staff towards guests

Written: 28 october 2019
Travel time: 6 — 13 october 2019
Who does the author recommend the hotel to?: For a relaxing holiday
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 2.0
Cleanliness: 4.0
Food: 5.0
Amenities: 5.0
The hotel was chosen for a long time. Read a lot of reviews. The prices changed every day. We stopped at this hotel. This is not the first time in Egypt, and for this autumn period they were looking for a hotel in the bay. The priority was the sea, fish and corals.
We arrived in the evening and were immediately seated in our room. The room is small for 3 people, without a balcony but with a sea view. As expected, the porter was given $1, but it seemed to him not enough and he began to demand $2. There was no limit to such rudeness, but they gave him $ 2, while indicating that there were 2 sets of towels in the room, and 3 people would live. The answer was 5 minutes! Waited a long time!! ! Apparently their minutes are not the same as ours. There was also one roll of toilet paper in the room! Try not to spend it much, because no one will give you another one until the end of your vacation!!!
This is the first time I've encountered this. We went to dinner. We walked and returned to the room to sleep, but no one brought the towels. The next day I went to the reception and the answer was 5 minutes. A day later she came up again, said, the answer is the same 5 minutes. For 7 days no one gave a towel for the third person! But from the 5th day they began to give one more towel less. It seems like a trifle, but very unpleasant!

Room cleaning is superficial: make beds, change towels (no one gives missing ones) and put 2 shampoos, 2 shower gels and 1 bar of soap for three. No one wipes the dust... Every day they give 1.5 liters of water to the room, in our case, as always, for three, not for two.
The furniture is old, the beds crumble in parts, creak. The first night they couldn't even sleep because of the creaking when someone rolled over from side to side. If you hook the bed during the day, passing by, some kind of plank will surely fall off.
The hotel area is small, but everything is compact and comfortable. The beach seems to be long, but the entry into the sea is one from the pontoon. One pontoon for two hotels.
The food is the same everywhere. Fish, chicken, meat is always available for lunch and dinner. Coffee only in the morning is disgusting, milk diluted with water. The beach bar has bagged milk and instant coffee all day long. There are few fruits: green melons, sour oranges, unripe dates, guava cut into pieces and pear slices in sweet syrup.
The sea is wonderful. Fish, corals. There is something to see and where to swim.
Separate 5+ animation team. Well done animators. We tried to occupy vacationers on the beach in the morning and afternoon. And there was evening entertainment.
Translated automatically from Russian. View original