Очень сожалею I'm really sorry

I regret buying the fake positive reviews of Monte Carlo. Service at the hotel is present in the most negative form! The manager is only polite until you arrive at the hotel. And when the money is paid, you are not just ignored, but also rude.
When settling, as soon as they saw the passports that we were from Ukraine, the manager's smile immediately disappeared. We sat in the lobby and waited until all tourists from other countries were settled, although we arrived earlier. When we waited for 2 pm and there were no tourists left in the lobby, we asked about our settlement. We were sharply answered that the number is still being prepared, please wait. We wait another hour, we approach, wait again. Put 50 dollars - the manager took the money and left. After half an hour we approached again, and another manager simply stunned us: "The room has been ready for a long time, why didn't we come up earlier? ". Turns out they forgot about us!
We were put in a distant room with a garden view, although the voucher paid for a deluxe room with a sea view. The husband was then indignant, and the manager Julia answered him with a smile that they would move us later, just live one night, she promised a compliment from the hotel and dinner at the restaurant, but...

A day passed, a second passed, we again ask about our paid number. They smiled at us again: "We are very sorry, but there are no rooms available due to the congestion of the hotel. The difference in the price of accommodation will not be given, since the price of accommodation has increased. "
What would be your mood after that?
In terms of nutrition, we expected more from a hotel that calls itself 5 stars: rice, chicken, only sometimes meat for dinner, which was not enough for everyone, potatoes, sausages, a couple of stale salads, apples and dates. For lunch and dinner, there were the same salads as for breakfast, only stale. We have not seen such meager food even in 4 stars! Waiters pour drinks first of all for Europeans, and then for Russian speakers.
On the beach no matter how you come - all the sunbeds are occupied. To which the manager replied: "We have a lot of tourists, but there are not enough sunbeds for everyone. Whoever came first, that's the sunbed. "
And is this a hotel service?
Our friends, who rested with us, also complained about the service: you won’t wait for waiters, they only smile at the reception, but do nothing.
And the tenth swear not to go to this hotel for any money, if you do not want to spoil your mood!