Отель красивый, но персонал и анимация не ахти The hotel is beautiful, but the staff and animation are not so hot

To begin with, my family and I flew to Egypt for the first time. The hotel was chosen by a high rating and a low price. We had a night flight, we arrived at the hotel around 9 am tired, hungry and then an unpleasant surprise - bracelets are put on only at 12, check-in at 14. No requests at the reception for early check-in, early putting on a bracelet to eat, 10 in the passport didn't help. And not only mine. A crowd of people with suitcases gathered in the hall, someone constantly approached and asked, offered and refused to everyone. Having read the reviews before the trip, I was ready that we would be accommodated at 14, but the fact that the bracelets would be put on at 12 and they would not be allowed to have breakfast was a surprise. We rested as a family with my son, and my requests to feed at least a child were refused. Or pay separately for breakfast. Having changed, we went for a walk around the territory, to look around, but they didn’t let us go to the neighboring hotel without bracelets on the sea, be prepared for this. Near the small pool, we were told there was a vending machine with water, yupi, cola and buns, and you could come up and take it, no one paid attention, so that saved us. Exactly at 12 everyone was wearing bracelets and we finally felt like having a rest. Here was another surprise that in this hotel children are not wearing bracelets and it turns out that the son could safely go to have breakfast, drink water, and so on. No one at the reception told me about this one, but I asked the child to put on a bracelet earlier, offered money for it. By this they spoiled the impression of themselves for a long time and I will not recommend the hotel. Lunch from 12.30. At first, the variety of food makes your eyes widen, but when you choose, that is, there is nothing special from chicken meat, soups are disgusting, soy sausages are not tasty, steamed vegetables were constantly raw. From side dishes rice, baked potatoes, pasta. Saved a variety of fresh vegetables and fruits. Baking is not tasty, biscuits clogged. Only the puff pastries for breakfast were delicious. The room was given at 14, in the main building overlooking the road and the construction site. Noisy, go change. For a surcharge, they wanted 10 euros per day, bargained for 30, it's expensive, but very tired. People at the reception sat at no extra charge until 17.18 changed rooms. The room was in the main building overlooking the small pool. The room was standard, everything worked, there were no shampoos, there was a doztor with liquid soap. Cleaning - none. They left 1 ye and chocolates, seeds, cigarettes - animals were not twisted, towels were changed 1 time, and then instead of 3 large ones they gave 1 (it was like knocking out at the reception), they made the bed and crawled with a mop. Near the trash bin there was a piece of paper from the patch, so it lay all 7 days - no one removed it. After the scandal with towels on the 4th day, they just stopped leaving money to the cleaner and the quality of cleaning has not changed. The janitor constantly openly asked for money. Walk 10 minutes to the beach. We spotted from the gates of Golden to the gates of Aloha along the road to walk at a calm pace for 5 minutes and another 3 minutes along their hotel and from the reception to our gates 4. The road did not bother, although in summer it will not be very easy to walk along the roadway. A beach for snorkelers. From the pontoon there is a beautiful reef, from the shore there is a small entry into the sea to the dead corals, the water is generational, but the waves are steady. From the 23rd, the weather deteriorated, a red flag was often hung out and the entrance was closed. Although in the nearby Amphora hung yellow and bathed. I went to them on the pier on the water. For winter the hotel is not recommended, windy, currents, red flag. There is nothing to do with children and those who cannot swim. Animation is weak in the evening show program from 21.30 to 22. In the afternoon, a girl and a boy went to aqua aerobics, stretching, that's all. We went to restaurants a la carte - fish in Aloha and Italian in Amphora liked, Egyptian in Shores, no. In general, we had a normal rest, but the spoiled impression from the settlement, the constant extortion of money by the janitor, the red flag and the wind on the beach, I do not recommend this hotel. It's better to pay extra and go to another hotel