Ужасный отель с отсутствием уважения к посетителям. Terrible hotel with no respect for visitors.

Complete non-compliance with the standards of 5 stars. Let's start with the reception at check-in. It’s very convenient to pretend that you don’t understand Russian and just tell everyone - check-in at 14:00, go to breakfast. We go down the stairs (please note the lack of an elevator and ramps, which makes staying with strollers very uncomfortable), food is collected on carts, breakfast is until 10:00, you are late, great. First deception. A normal practice in hotels with 5 stars is a room in which a person can change clothes, this hotel has such only on the beach, there is no pool, and given the vast territory of the hotel, they don’t think about visitors at all in this matter. Well, well, spending time by the pool (with not the cleanest water, to put it mildly) while waiting for a room and before settling in, good luck, lunch, but not everything is going smoothly here either.
There are too many people, queues for distribution both inside the building and in the open kitchen (the heat is indescribable near the stoves, I don’t know how the cooks cook there without fainting). There are problems with beef, chicken (which is very often even without attributing anything in duck dishes), everything is dry. Side dishes are the same every day, as is the whole set of products. The only thing that has changed is the filling of pizzas, by the way they are very tasty, and two days out of 8 there was fried small fish. Everything else is just stomach stuffing. Then there was a deception with restaurants that supposedly can be visited once for free. The queue in them is scheduled for weeks, and waiting for a person who works on a schedule that is inconvenient for visitors, you will be in the lobby with a crowd of people who, like you, are counting on free cheese in a mousetrap. Cancellation with restaurants, approx. Entertainment.
All these cute videos that the hotel shot with people doing sports on the beach and incendiary dances in the evenings are lies. There is water aerobics during the daytime in a pool with not the cleanest water, and evening programs that the animators are trying to pull out with all their might, but they are simply not enough for the crowd of people that the hotel populates in pursuit of money. Speaking of swimming pools and swimming in the sea. Your time is literally before sunset. For what reason the sea is closed so early, it is understandable, safety. Open water, difficulty in controlling the safety of being in it. But what is the problem of swimming in the pool after 6 pm is not clear. The only pluses of the whole stay, we noted the magnificent coral and its inhabitants, as well as cleaning in the dining rooms and rooms. About the eviction from the hotel and do not say anything. Two buses that run all day from the reception to the sea and back. These are not shuttles.

This is one closed bus without air conditioning (at a temperature of +36 degrees outside, a heavenly delight. ) And the second open one in which the things of visitors are transported to the rooms as well as people. So we checked out of the room and got to the reception with two large suitcases on our own. It's good that the bus (the one that is closed) ran along the route. But even this did not save us, because listening to the phone, 10 minutes, 5 minutes, we lost precious time and did not have time for the transfer, and then we got at our own expense by taxi to the airport, and then without looking into the eyes of the administration, which is carefully hidden from visitors, and together with the administration and a book of complaints, they put us under the arms in a car that we ourselves called and waved. 1 star, and that one, for the work of people working on cleanliness and the sea, in which it is very beautiful and pleasant to swim in a mask. Not a leg, even for free.
I hope your fake stars will be taken away soon and you will not be able to deceive people for their own money.