Ужасный отдых! Terrible vacation!

I absolutely do not recommend this hotel! I have never seen such a waste of money anywhere! I'll start my review with that. that in Egypt I was 4 times. Was with her husband and his sister with her husband. They were in Egypt for the first time. I confess, I bribed the price of a tour to this hotel and the recommendations of the tour operator. And it turned out to be a cheap yushka. Immediately upon arrival at the hotel, and this is 8 am, we went to the restaurant to have breakfast. And I have never seen such scarcity of food in all my visits to Egypt and Turkey. The chef doesn't eat there himself. Of the fruits, there were chopped apples soaked in water for some reason, chopped melon, ugly oranges and sometimes dates. Upset of course, but went to see the numbers. I must say right away that the territory is large. On the seafront is the reception, swimming pool and restaurants. All buildings are located in the depths of the territory, 2nd line. the first buildings consist of suites and deluxes. If you think that for some symbolic price you will be settled in them, then you are mistaken. You will have to pay extra 12u. e. per night. But it's not worth it. We watched them. They are slightly larger than the standard and do not have a sea view. We were placed on the first floor of building 5. It is the closest of the standard. But to go to the restaurant for about 7 minutes for sure. And keep in mind that it's hot. The rooms are old and so is the furniture. I especially didn't like the shower room. Water flows badly. We decided to change hotel the next day. But after waking up, on reflection, we decided to stay anyway. We also learned that there is a free restaurant in which you need to sign up for dinner. So he saved the situation with food. After that, it seems to be writing something good, but the day of departure came and it began. But, back to our settlement. On the second day we decided to change rooms from the first floor to the second. And our relatives had a broken toilet seat during check-in, the shower hose was leaking and the telephone did not work. They immediately reported to the reception, on the 5th, the managers wrote down. On the 6th they said again, they wrote it down. Only 7 they came and changed everything. On the day of departure, we extended one room, as we flew out at 10 pm and transferred all things to us. They handed over theirs at 12, and we went on to rest. At 18.00 they released theirs and went to pay and wait for the bus, it was supposed to arrive at 18.45. They paid and began to wait. Senior manager Emil came up to them (photo attached) and said that they owed $50 for a broken toilet lid. We began to explain to him that it was not us, that it was up to us, that we left applications and told everyone. He did not even want to listen, but said that he would not let us out of the hotel. This despite the fact that the room was handed over without problems at 12, and there were 30 minutes left before the bus. We called the Join up guides and they told us so languidly that they could not do anything, but they were on our side. The Join up guide who accompanied the bus said that these are our problems and they will not let us out until we pay. What can I tell you: I heard that some hotels practice money scams, but I could not even think that I would get into such a thing. For the fact that my husband and I intervened for our relatives, they also demanded $ 20 from us for an allegedly lost towel bag. I can say that this is not the word unpleasant. I don’t even know if it’s good or not that we had this money and we gave it away. Everyone arrived at the airport nervous, terribly upset. All good impressions vanished. Upon arrival in Kyiv, we stated our claims Join up. They said they would demand compensation from the Egyptian side. Egyptian guides are there only to give you a tour. Do not expect them to help you and defend your interests. You are alone in a foreign country and no one needs you. They also sent a claim with a photo to the hotel management with a story about the arbitrariness of their employees. As you understand, no one gave us a receipt for payment. I am telling this story so that you do not fall into such a divorce and be careful. You can take pictures of everything, although it is not a fact that this will help you. Therefore, I STRONGLY DO NOT RECOMMEND THIS HOTEL. IT IS LIES AND PILLAGE!