Напрочь испорченный отдых с первых же дней Completely spoiled vacation from the very first days

At our settlement 22.11. 2017 at 19-00, we were given room 5117, dirty, not cleaned (and we were not the only ones who had problems with the settlement), no water or tea for you full "All inclusive", on requests to be moved to another room, the reception manager Ahmed saying that there are no free places, throwing the keys to the room, he said that the room would be cleaned in 15 minutes, after two hours no one came, at that time the hotel was only 30% full and there were plenty of free rooms. Seeing that the girls could not stand up for themselves, he began to be rude, scream, did not want to communicate, ignored all requests, even bring a bottle of water. Tired, hungry, exhausted, disappointed with such behavior of Ahmed at the reception, we had to check into our room.
The room smelled of sewage every evening, the stench came from the toilet so that it was impossible to sleep, the balcony door did not close, and the room could be accessed from the street because it was on the first floor.
Soundproofing is zero, so you can safely enjoy the nightly showdowns of neighbors from other rooms, and drunken screams from the street.


Dear manager Tamir!
I ask you to pay special attention to the behavior of the reception manager, there is no such rudeness in any of the hotels, it spoils the reputation of your hotel, which will further lead to a decrease in tourist attendance at Reef Oasis Blue Bay Resort & Spa 5 *