Your rating of this hotel:
8.0
from 10
Hotel ratings by criteria:
Rooms:
8.0
Service:
5.0
Cleanliness:
6.0
Food:
9.0
Amenities:
10.0
We rested with friends in February 2018 in Egypt for the second time, so there was already something to compare with. The hotel is in very high demand, so there were a lot of people, there were queues at the bar and even sometimes at the distribution of food, but because. the hotel is rather big, there was absolutely no feeling of overcrowding, on the contrary, the impression of general fun and relaxation was created. I can’t say anything about Wi-Fi, we bought orange cards at the airport. As for the sunbeds by the heated pool, there was never a problem, we went for breakfast at the beginning of the tenth, there were always free sunbeds for our company of 9 people, a good gym with a standard set of equipment and a sea view.
Food: for Egypt the food was very good, many dishes were really tasty, lots of choice, and although I heard people complain that the food was repeated on the distribution, I can say that a maximum of 3 dishes were repeated. Every lunch and dinner there was a constant set of dishes, like chicken steaks (juicy and tasty), veal stew, battered fish, etc. , and we tried to come up with something new every day, like lamb, stuffed veal, turkey, etc. Delicious pasta. Breakfasts are held both in the main restaurant and in a restaurant near the beach overlooking the sea, for breakfast they make pancakes, waffles, scrambled eggs, a lot of cheese, sausages, the assortment is not insanely large, but tasty enough. I read that many people complain that there are a lot of birds in the breakfast restaurant that steal food from the table. I didn’t notice this problem at all, just don’t leave food on the table unattended, and the nets would just block a wonderful view. The snack bars have good tuna sandwiches and pizza. All night in the pub you can order burgers and fries.
In the evenings, a musician plays live on the terrace near the pub, and a pianist plays in the lobby. From 22:00 in the bar opposite the pub, a disco begins, everyone gathers there.
Alcohol and drinks: the quality is the same as everywhere in Egypt, all drinks are of the same taste, after 23:00 alcohol is paid. They make delicious non-alcoholic cocktails from juices and grenadine. We went to a la carte Sunset, there is also a buffet, but the food is not bad, in general, a little tastier than in the main restaurant. Drinks are also free.
Service: mostly disgusting, the hotel management should understand that it is it, if these defects are not eliminated, that will lead an excellent hotel to the fact that people will come here only as a last resort. I especially want to mention the reception staff Mohammed and Anastasia. There were 9 of us, when we checked in, 3 couples were given standards, one guy was given a superior room, and my sister was given a closet room, which is called Promo on the Join Apa website. When the sister came to find out why the Standard category was paid, and they gave the Promo, impenetrable employees argued that this is the Standard, despite our arguments that we can compare the area of the room with the rooms of the rest of the company and that the Standard area is declared on the site 30 m2, and in this 12. Muhammad declared that we voiced all requests and claims to him in English, and when this did not turn out to be a problem for us, he simply froze. I especially want to mention the disgusting manager Anastasia, a Russian girl who perfectly adopted the ability to pretend that she does not understand anything. Only after the third approach and a scandal at the counter, the hotel manager came up and immediately helped to resolve the situation.
And in general, the service leaves much to be desired: the cleaning of the rooms is carried out on a blunder, until you catch the hand of the cleaner, the towel is changed every other time, tips do not help, they clean right up to 7 pm. I advise you to stock up on dollar bills for your own peace of mind, it really works wonders with bartenders and waiters.
In general, we really liked the rest, the hotel too, we try not to pay attention to the minuses, like service, but we really need to work with this.
Food: for Egypt the food was very good, many dishes were really tasty, lots of choice, and although I heard people complain that the food was repeated on the distribution, I can say that a maximum of 3 dishes were repeated. Every lunch and dinner there was a constant set of dishes, like chicken steaks (juicy and tasty), veal stew, battered fish, etc. , and we tried to come up with something new every day, like lamb, stuffed veal, turkey, etc. Delicious pasta. Breakfasts are held both in the main restaurant and in a restaurant near the beach overlooking the sea, for breakfast they make pancakes, waffles, scrambled eggs, a lot of cheese, sausages, the assortment is not insanely large, but tasty enough. I read that many people complain that there are a lot of birds in the breakfast restaurant that steal food from the table. I didn’t notice this problem at all, just don’t leave food on the table unattended, and the nets would just block a wonderful view. The snack bars have good tuna sandwiches and pizza. All night in the pub you can order burgers and fries.
In the evenings, a musician plays live on the terrace near the pub, and a pianist plays in the lobby. From 22:00 in the bar opposite the pub, a disco begins, everyone gathers there.
Alcohol and drinks: the quality is the same as everywhere in Egypt, all drinks are of the same taste, after 23:00 alcohol is paid. They make delicious non-alcoholic cocktails from juices and grenadine. We went to a la carte Sunset, there is also a buffet, but the food is not bad, in general, a little tastier than in the main restaurant. Drinks are also free.
Service: mostly disgusting, the hotel management should understand that it is it, if these defects are not eliminated, that will lead an excellent hotel to the fact that people will come here only as a last resort. I especially want to mention the reception staff Mohammed and Anastasia. There were 9 of us, when we checked in, 3 couples were given standards, one guy was given a superior room, and my sister was given a closet room, which is called Promo on the Join Apa website. When the sister came to find out why the Standard category was paid, and they gave the Promo, impenetrable employees argued that this is the Standard, despite our arguments that we can compare the area of the room with the rooms of the rest of the company and that the Standard area is declared on the site 30 m2, and in this 12. Muhammad declared that we voiced all requests and claims to him in English, and when this did not turn out to be a problem for us, he simply froze. I especially want to mention the disgusting manager Anastasia, a Russian girl who perfectly adopted the ability to pretend that she does not understand anything. Only after the third approach and a scandal at the counter, the hotel manager came up and immediately helped to resolve the situation.
And in general, the service leaves much to be desired: the cleaning of the rooms is carried out on a blunder, until you catch the hand of the cleaner, the towel is changed every other time, tips do not help, they clean right up to 7 pm. I advise you to stock up on dollar bills for your own peace of mind, it really works wonders with bartenders and waiters.
In general, we really liked the rest, the hotel too, we try not to pay attention to the minuses, like service, but we really need to work with this.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- The hotel is good. Wi-Fi works well in the rooms, in the main restaurant, and in the lobby bar.
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