HORRIBLE SERVICE! NOT PROFESSIONALS WORK ON THE RECEPTION!

Written: 3 february 2019
Travel time: 31 january — 6 february 2019
Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 1.0
Cleanliness: 2.0
Food: 3.0
Amenities: 4.0
We are now in this hotel, settled on 01/31/19
Room 6224
The territory is very large and green
We initially paid $ 100 extra for the Deluxe room before departure (it should include free laundry and a minibar)
The minibar is empty!!!!
According to the staff, tea / coffee and water is the minibar! Nightmare!
We were settled in a not very clean room, they didn’t give bed linen for the child (we have accommodation 2 + 1)
4 days I call and go to the reception and ask for bed linen and laundry, no one responds to my requests
At the reception, they communicate disgustingly with vacationers
We rested 2 families, our friends stole a towel from the balcony
When they began to understand, he was not the only one
No one wants to understand, to meet and make concessions, too. The most important thing for them is that you pay $15 for one towel.
Along the way, the guys have such a business here
It is a pity that a normal hotel spoils the bad attitude of the receptionist
Food for 3+
Of course you won't leave hungry

But for example, in Sultan Gardens or Jazz Belvedere, the food is much better.
I strongly do not recommend this hotel!!! ! since you came to rest, and the staff itself spoils this holiday for you
Translated automatically from Russian. View original