Красивая территория, но отвратительный сервис Beautiful place but terrible service

Chose the hotel to celebrate a birthday. Beautiful, well-groomed, and most importantly - a clean area, there was no wind and it was warm. The reef is average. Variety of food, delicious waffles, steamed food available.
Of the minuses. For me, the main disadvantage was that they ordered a cake at the reception and did not deliver it, they forgot to congratulate me on my birthday !! ! This is the first time in my memory. Room cleaning 1 time in 3 days due to quarantine. Not enough evening staff to serve the bar. They settled only at 11:00, and arrived at 6 in the morning and even for an additional fee. payment was denied. We were allowed to eat. We went to the beach, but the towels were not given out as they are brought to the room, but there is no room... Alcohol is just awful. The beer is not bad, but they are poured into small glasses of 0.25 each - take your own 0.5 each))) I did not like the service. He is not particularly.