Хамство со стороны персонала, невыполнение туроператором обещаний Rudeness on the part of the staff, failure to fulfill promises by the tour operator

Good day to all. I must say right away that the review was being prepared for a month and it will be extremely negative. We went from the tour operator Pegasus, we will talk about him later...
Arrival. The first thing we encountered at the airport was that we were asked to pay $10 for a transfer to the hotel, although the transfer was included in the voucher. Paid. Upon arrival for $ 20 (in any case, it was about 20) we were given a normal room 2202 in the building near the dining room. The type did not have change with $50, brought later but $25, gave it to my girlfriend, took advantage of the position. First of all, we went to eat. My friend whose travel agency still says to me that the food there is very good... I don’t know how THIS can be called food and eat? And the people are happy. . . it's a mixture of damp-cold-tasteless-insipid something with what. There is one napkin on the tables, you can’t take it anywhere else. There are a million flies in the dining room; Send for a 3G modem to the city. I needed an Internet. Arabs are certainly something... I'm now a racist, but oh well, to hell with them. We decided to go to the beach after the market. I have an excellent underwater camera and I wanted great shots. What was my frustration when I saw huge waves and a red flag that forbids diving from the pier. You can only walk along the remnants of corals near the shore, trampled a long time ago + the icy wind blows your brains out. In general, exactly 4 hours after arrival, I was already thinking how to get back as soon as possible...
First night. The peculiarity of this wonderful hotel is the paired rooms interconnected by a door that is always closed. So through this door it will be heard if someone, I'm sorry, farts after her. In general, our first night was Bartholomew's. A couple of guys outside the door, I don't even know what they were doing. It turned out they moved out in the morning . . lucky. I asked a rumboy to accommodate normal people. They settled, did not hear the neighbors anymore, until the last day when they moved out in the middle of the night and made an unrealistic kipish with an invitation to their friends' room, a discussion of today's youth, politics, etc. survived. Next is the most interesting.

A few days passed and the weather cleared up. We went on booked excursions. Killed by the fact that they must be ordered immediately the next day after arrival. The first was snorkeling in Ras-muhamed. . . On the way to the port, the bus with us stopped near the Wave store where equipment is rented out, although the guides did not mention this moment. . . in general, they took the equipment and sailed to the reserve. Maybe someone saw this similarity to the mangroves, but the girl and I did not. The underwater world is certainly beautiful, but swimming in a group is something. Girls, please hide your tampon strings. The photos look very creepy. At the end, we were all forced to go down to the cabin where there was a video that was filmed by the operator from the bottom when we were floundering.
The second excursion was a supermoto safari. It's super hard to name. In general, the picture is as follows: 30-40 people sit on ATVs and smoothly roll in single file along the knurled road. In some places it is rolled like a tank and the vibration from the furrow is such that the concussion of all internal organs can be. They circled us like children, for about 20 minutes we rolled and rolled to the camels where supposedly Bedouins were waiting for us (it’s hard to call them Bedouins because the only thing they don’t have is satellite TV, probably) After a 15-minute ride back and forth from their camp, everyone let's go to the camp for the SHOW! ) The show consists in an Arab dancing around his axis, who enters a trance and makes figures out of his skirt. All this is covered with sweat and dust, and then he comes up to everyone and personally pours sweat on everyone. At this point, you can take a picture with him. When we were driving back, I didn’t give a damn about the Arabs and rode the ATV quickly and as I wanted. Several times they tried to catch up with the stop... In general, a scam for money.
The third excursion is diving. This is a unique case in general. We ordered it right away. have already dived and have experience. I wanted to see what was in the depths of the Red Sea. When we asked the guides, they said that we would be loaded 9-10 meters for 30-40 minutes. Yeah. . . now listen to what's in the real world. When the instructor instructed everyone (fortunately he is Russian), the first on the list of those who dive were people who paid $ 60 for a video to be filmed by a mountain operator. All the rest are numbered in turn. To my indignation that I have MY OWN underwater camera and that I need the two of us with the girl to be the answer - order the video you will be filmed. When asked how much we will dive - the answer is 4-5 meters for 20 minutes. I was shocked. In general, I can’t be stopped, I was able to agree with him so that he would give us one instructor for two and the two of us plunged. Mohammed lowered us (thanks to him)) to the very bottom (Tiran Island, roughness of 10 meters) and we managed to kiss at the bottom with outstretched regulators and he took a picture of us at that time. In general, I was satisfied, but the misinformation is complete.
Now the events that unfolded between these excursions. MUST READ: Electrical problems in the room started. Half of the email worked, half didn't. Let me remind you that it was room 2202 so that both Pegasus and the hotel know who this review is from. After my first complaint, they came to twist something in the shield, it worked. 5 minutes later problems again. On my second and third complaints, zero response. In the evening, we found that the second half of the light in the room turns on ATTENTION with the HAIR DRYER button! And the blow dryer speed controller controls (guess? ) the speed of rotation of the hood over the toilet! There is a video on which everything can be seen, specially filmed. On the morning of the next day, when the charger for the camera was plugged into the outlet (fortunately, the laptop was turned off), an explosion occurred... the charger for an expensive Canon camera exploded. I silently went to the reception, tried to explain humanly that I had problems, stupid receptionists grumbled something under their breath. I switched to a rich Russian language, security came running, everyone who was there at all in the reception area, everyone smelled the charge right away and an electrician was found right there. In general, upon arrival at the room, they did not know what to do because they were in shock.

What do you think their conclusion was? Of course, that my charger could be the cause of all the problems... well, of course, it doesn’t matter that everything has been junk for 2 days, it was all the fault of the poor charger that exploded from the fact that, as I think, one zero burned out in the shield and at the moment it gave 380 for multiple outlets. My complaints to the top manager and everyone else were useless. In response to my demands to provide a book of complaints, they gave me a "tourist's questionnaire", such a piece of paper that you can only wipe yourself, which I actually said at the reception. Do you know what the self-satisfied Arab answered me? CAN YOU GIVE YOU ANOTHER ONE OR YOU DISTURBED THAT ALREADY! ? Do you think this hotel deserves 4 stars? Now claims to the tour operator Pegasus. Dear guide Timur, with whom I made a written complaint about the hotel, said that the answer would come within two days, a month had passed, there was no answer from the tour operator. This is what you have to be a company that does not respect itself not to return $ 50 (the cost of the charger). Me American firms after correspondence by EMAIL! without actually seeing the details of the details, refunds are simply believing my words that they are defective. And here I even have a video... no one cares. The general attitude towards Russians is terrible. They treated the Poles very politely, offered them the best places in the dining room, at the airport their flight was called three times, but not once. How to cattle. This is NOT a REST, it is better to collect money and go to the Maldives for example. It's fundamentally different there. There is rest, here is torment.
DEAR PEGAS operator and Rehana Sharm hotel staff, I will do my best to get this review read by the maximum number of people and save them nerves and money so that people relax, and not be pigs from which money is simply pumped out at every corner. Let me remind you again, it was Ruslan from number 2202, he had a rest from 12/17/2011 to 12/27/2011, just so you know where the stones came from. All the best.