The hotel is good, the service in the restaurants needs to be improved

Written: 7 june 2018
Travel time: 26 may — 1 june 2018
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children
Your rating of this hotel:
8.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 6.0
Cleanliness: 9.0
Food: 9.0
Amenities: 10.0
Chose a hotel on the recommendation of friends, went for the first time, especially, there is nothing to compare. They settled us without any problems in the building near the restaurant, decided to underpay nothing, the main thing was that everything was in order and the room was clean.
I really liked the hotel and the area, there are no special complaints about the room, everything worked, we left a tip for $ 1, so the room was cleaned well, left in a day for two bottles of water : )
The food has already been described before, I will not repeat, I will say about the service: the waiters are not very willing to serve Ukrainians, and the essence is not always in tips. But if you ask politely, they respond to the request, we were never denied. Tipping improves the work of waiters and it is normal, it is better to sit in the same place to come the same waiter, and if you leave the tea drinks he will bring himself, but in principle you can not bother and go for drinks yourself, if desired.

For example, at a pool bar, we tipped only after they approached us and asked what we would drink. Next time the waiter says sit down, I'll bring everything myself. Tipping left no more than $ 1
The biggest thing I didn't like was the way they treat Ukrainians and Europeans, especially Germans, in a completely different way, it's not even hidden. For them, towels are spread, and drinks are brought to the beach, and in the restaurant, too. We once sat down between tables with the Germans, we were simply ignored.
And those who sell services on the beach excursions, massages, tattoos, can be a little annoying, because ours do not want to buy, the main thing is not to confuse them, but to normally answer "thank you, no need"; )
My husband and I tried a full body massage, we liked it, so you can treat yourself to it.
She gave a high rating, because the territory, facilities, beach, atmosphere are simply unforgettable.
Translated automatically from Ukrainian. View original