Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms:
5.0
Service:
3.0
Cleanliness:
3.0
Food:
3.0
Amenities:
4.0
My wife and I took a tour to this hotel on a "boomerang tour" in Odessa, in Egypt we were met and hosted by the Fleshtour company - a disgusting company with disgusting guides. As soon as we were met at the airport, the guide Madhet said that if you take at least one excursion not from our guide, you will pay a $50 fine at the airport each at the exit! In the morning at the hotel, the guide Karim said that if you take excursions not from me, then I will cancel the insurance and said that we should immediately order all excursions from him and pay everything right there! I was forced to write to my tour operator to find out that this is all a scam!
The food is the same, every day the same menu throughout the week without seafood and without any oriental sweets! An hour and a half before the end of lunch or dinner, there were no salads and there might no longer be side dishes, and when asked if it was possible to add them, they answered that they had to come earlier!
A dead bus goes to the beach only according to the schedule, despite the fact that people do not fit and you have to wait until this bus goes to the beach and returns again and maybe you are lucky to get on it.
On the last day before leaving in the evening, they came to the room, opened the safe and found that our $ 200 was replaced with fakes - ordinary color copies. We found the director of the hotel - they described the problem to him, he replied that it was not possible, he refused to go to the room and simply left the hotel! We approached the reception and asked to call the police, at the reception they answered that they would not call the police because this was not a hotel problem, but a problem of the company that placed us here. We were asked to show video surveillance in order to understand who entered our room, but we were told that there were no cameras on the floor where we live! I called the guide Karim from the flashtour company and explained the problem to him and asked him to call the police, he replied that he would arrive in 10 minutes, but as a result turned off the phone and did not turn it on until the morning. With grief in half, they called the police, who did not speak either Russian or English, and everything had to be translated through an employee from the reception)))
At that moment, many people came from a city tour, we stopped everyone and explained to everyone what was happening and learned from people that on the same day they replaced $ 100 for other people, the day before that 400 pounds and the week before that $ 300 - only when people came to make a fuss at the reception, the hotel director answered them that if you want problems, we call the police and you will have problems, so it’s better to leave home in silence!
The policeman said that I had to go to the police station. My wife and I decided that she would stay and fly away by herself if I did not have time to return. The police took me to the police station and after long interrogations I wrote a statement accusing the director of the hotel, but after that they took away my phone and handcuffed me and took me to prison, where I stayed for several hours and then they took me in handcuffs to the court, where I was accused of that I'm a counterfeiter!!!
As it turned out later in the hotel, they came to the room to his wife and told her to get out! She said that she would not do this. the hotel was paid for and there will be a bus to the airport in the morning, after that four people came and stayed in the room with her until the morning, not taking their eyes off her, not letting them calmly pack up and change clothes!
The guide Karim and the director of the Flashtour company in Sharm El Sheikh appeared in court and said that they are aware that this has been happening in this hotel lately and they will now tell the judge about it and save me! ))) They also said that they will go to court the consul, whose name is Andrey, is coming, but I never saw him, after the trial, Karim told me that the consul came but left because. the court was already going on, later the consul told me that he was in Cairo that day and that no one informed the consulate about this - and this is again a lie from the company "FLASH TOUR"
The trial lasted about 4 hours after which I was released and the guide Karim told me that I had to pay for a new hotel and a ticket home, I said that I would not do this because the flashtour company is a guarantor of the quality of the hotel where I was settled and does not monitor the problems of this hotel in which they steal money, as I found out later on the forums since 2014!! ! But Karim replied that they had already done so much - they were in court and did not take money for this.
He brought me to another hotel, took the last $22 from me and said that I could stay here until 14:00 the next day.
In the morning Karim told me that they found a plane ticket for $250 and they pay half and plus I have to pay $35 for the hotel for one more day and they are waiting for my wife to send $160. I started calling the consulate, but I couldn’t get through because, as it turned out, Friday and Saturday are holidays there. I called Karim and said that I will not pay anything, because it is the fault of the "flash tour" company in Egypt, they are responsible for the hotels with which they work, after which Karim said that the company refuses me as a client and they do not care what I will continue where I will live and how I will fly and just hung up!!!
I will not describe all the discussions that were still there, I bought the ticket myself for $ 60 (even helping me buy a ticket, they tried to cash in on me by offering it to me for $ 125 with a 50% discount) and before departure, I found out that the hotel director filed against me in trial for libel and lack of evidence. there are no cameras installed in the hotel.
I am writing my phone number, if there are people who are in the same situation, please contact me, as now I am negotiating with the Consul of Ukraine in Egypt on this incident and he said that I should find the rest of the victims to continue the case. No one will return the money to us, but at least some truth can be achieved.
067-706-80-79 Yuri
The food is the same, every day the same menu throughout the week without seafood and without any oriental sweets! An hour and a half before the end of lunch or dinner, there were no salads and there might no longer be side dishes, and when asked if it was possible to add them, they answered that they had to come earlier!
A dead bus goes to the beach only according to the schedule, despite the fact that people do not fit and you have to wait until this bus goes to the beach and returns again and maybe you are lucky to get on it.
On the last day before leaving in the evening, they came to the room, opened the safe and found that our $ 200 was replaced with fakes - ordinary color copies. We found the director of the hotel - they described the problem to him, he replied that it was not possible, he refused to go to the room and simply left the hotel! We approached the reception and asked to call the police, at the reception they answered that they would not call the police because this was not a hotel problem, but a problem of the company that placed us here. We were asked to show video surveillance in order to understand who entered our room, but we were told that there were no cameras on the floor where we live! I called the guide Karim from the flashtour company and explained the problem to him and asked him to call the police, he replied that he would arrive in 10 minutes, but as a result turned off the phone and did not turn it on until the morning. With grief in half, they called the police, who did not speak either Russian or English, and everything had to be translated through an employee from the reception)))
At that moment, many people came from a city tour, we stopped everyone and explained to everyone what was happening and learned from people that on the same day they replaced $ 100 for other people, the day before that 400 pounds and the week before that $ 300 - only when people came to make a fuss at the reception, the hotel director answered them that if you want problems, we call the police and you will have problems, so it’s better to leave home in silence!
The policeman said that I had to go to the police station. My wife and I decided that she would stay and fly away by herself if I did not have time to return. The police took me to the police station and after long interrogations I wrote a statement accusing the director of the hotel, but after that they took away my phone and handcuffed me and took me to prison, where I stayed for several hours and then they took me in handcuffs to the court, where I was accused of that I'm a counterfeiter!!!
As it turned out later in the hotel, they came to the room to his wife and told her to get out! She said that she would not do this. the hotel was paid for and there will be a bus to the airport in the morning, after that four people came and stayed in the room with her until the morning, not taking their eyes off her, not letting them calmly pack up and change clothes!
The guide Karim and the director of the Flashtour company in Sharm El Sheikh appeared in court and said that they are aware that this has been happening in this hotel lately and they will now tell the judge about it and save me! ))) They also said that they will go to court the consul, whose name is Andrey, is coming, but I never saw him, after the trial, Karim told me that the consul came but left because. the court was already going on, later the consul told me that he was in Cairo that day and that no one informed the consulate about this - and this is again a lie from the company "FLASH TOUR"
The trial lasted about 4 hours after which I was released and the guide Karim told me that I had to pay for a new hotel and a ticket home, I said that I would not do this because the flashtour company is a guarantor of the quality of the hotel where I was settled and does not monitor the problems of this hotel in which they steal money, as I found out later on the forums since 2014!! ! But Karim replied that they had already done so much - they were in court and did not take money for this.
He brought me to another hotel, took the last $22 from me and said that I could stay here until 14:00 the next day.
In the morning Karim told me that they found a plane ticket for $250 and they pay half and plus I have to pay $35 for the hotel for one more day and they are waiting for my wife to send $160. I started calling the consulate, but I couldn’t get through because, as it turned out, Friday and Saturday are holidays there. I called Karim and said that I will not pay anything, because it is the fault of the "flash tour" company in Egypt, they are responsible for the hotels with which they work, after which Karim said that the company refuses me as a client and they do not care what I will continue where I will live and how I will fly and just hung up!!!
I will not describe all the discussions that were still there, I bought the ticket myself for $ 60 (even helping me buy a ticket, they tried to cash in on me by offering it to me for $ 125 with a 50% discount) and before departure, I found out that the hotel director filed against me in trial for libel and lack of evidence. there are no cameras installed in the hotel.
I am writing my phone number, if there are people who are in the same situation, please contact me, as now I am negotiating with the Consul of Ukraine in Egypt on this incident and he said that I should find the rest of the victims to continue the case. No one will return the money to us, but at least some truth can be achieved.
067-706-80-79 Yuri
Translated automatically from Russian. View original
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