Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
6.0
Cleanliness:
1.0
Food:
1.0
Amenities:
1.0
26.03. 2021 We booked a tour to Turkey at the Sanmar Tour LLC agency.
12.04. In 2021, the borders were closed due to the coronavirus. In this connection, we met the company halfway and did not demand a refund for the canceled tour. And agreed to rebook in other directions. And chose Egypt.
We are residents of Moscow. But the company provided the opportunity to fly only from St. Petersburg, and we again met the company halfway, fully covering the cost of the flight from Moscow to St. Petersburg.
Our tour was shifted several times according to the dates of departure and a few days before departure they changed the dates of their stay in Egypt, increasing them by another 2 days. We again went to meet the company and took on unforeseen expenses by paying an additional 2-day stay at the hotel at full cost.
As a result, we paid for a tour from St. Petersburg to Egypt, to the Sharming Inn hotel, declared by the seller's website as a four-star hotel.
When we checked into the hotel, we were horrified. What we saw absolutely did not match the description and photographs provided to us by the seller's company.
Upon arrival at the room, traces of previous guests were found and there were no towels.
We asked to change the room
But, the situation has not changed. The room was dirty, dusty, towels and bed linen were stained and torn (they gave out one towel per person), the curtains were dirty and torn. The air conditioner could not be turned on in the usual way, it was necessary to remove the protective panel and turn it on, unsafe for your health, in contact with the wires.
The day after we checked in, the room was cleaned. The employee made the bed, without a change of linen, Wiped the floor with a mop in the center of the room. And taking our used towels, he folded them on the bed in the shape of a swan. (Photos and videos are available)
As for nutrition:
On the seller's website, in the description of the hotel, a buffet was declared, but in fact there was a portion distribution.
Breakfast includes leftovers from the previous day.
All the dishes are chipped, and the spoons are dirty and cracked (!! ! )
(Photos and videos are available)
Chefs and distributors prepared and distributed dishes without masks, caps and gloves, tasting the food in the process of cooking.
However, the cooking area was very dirty.
Dining room: the tablecloths were not changed, they were dirty and not washed. Cleaning was done by shaking off the crumbs from the table, sometimes directly with your hands, and then the appliances were laid out on the same tablecloths without individual packaging or napkins.
There are no napkins in the dining room at all.
The chairs are greasy and disgusting to touch.
The walls and floors are also dirty.
The area near the pool is rubbish, not cleaned, cigarette butts were floating in the water, as they were lying everywhere on the territory of the pool along with garbage. The sun loungers are dirty and dusty with bird droppings. Umbrellas are torn.
The claimed sandy beach is missing. Sunbeds and umbrellas on the beach in a disgusting condition, towels on the beach are not issued. The bus goes not 3 minutes, but 10 minutes. The gym is not open.
After spending just a day in this hotel, we are terrified. It's disgusting to be here.
We ask you to change the hotel for us at the expense of the tour operator, because the hotel does not correspond to the one stated on the website and the declared category.
In case of refusal to resettle us without additional payment (or with a minimum additional payment), we will make the case public, we will appeal to the court and the media. We have all the photo and video evidence. We went to meet you many times, realizing that everyone was hostage to the situation.
They also met us repeatedly when the dates of departure changed, changing the dates of their vacation, and incurring additional costs. Now we ask you to meet us halfway and move us from this pigsty to a good hotel that meets the standards of four stars.
When we contacted the representative of the tour operator in Egypt, according to the contacts indicated in the voucher, the operator Christina said that we ourselves must find a hotel and pay the difference in price at our own expense. The tour operator does not help in this matter and does not apologize. The operator speaks boorishly, does not give her last name and forbids recording a conversation with her. When we filed a claim, the Sharming Inn disappeared from Sunmar's website.
We checked out of the room at 16:00, we sit on our suitcases until the evening in the hotel lobby, and the operator offers us to check into the same hotel at our own expense for another day, because their working time has come to an end (which she previously told us not notified).
What is the work, it is not clear, for a day the issue was not resolved.
I leave my mail for reliability (fleita2014@mail. ru), I can send all photos and videos!
12.04. In 2021, the borders were closed due to the coronavirus. In this connection, we met the company halfway and did not demand a refund for the canceled tour. And agreed to rebook in other directions. And chose Egypt.
We are residents of Moscow. But the company provided the opportunity to fly only from St. Petersburg, and we again met the company halfway, fully covering the cost of the flight from Moscow to St. Petersburg.
Our tour was shifted several times according to the dates of departure and a few days before departure they changed the dates of their stay in Egypt, increasing them by another 2 days. We again went to meet the company and took on unforeseen expenses by paying an additional 2-day stay at the hotel at full cost.
As a result, we paid for a tour from St. Petersburg to Egypt, to the Sharming Inn hotel, declared by the seller's website as a four-star hotel.
When we checked into the hotel, we were horrified. What we saw absolutely did not match the description and photographs provided to us by the seller's company.
Upon arrival at the room, traces of previous guests were found and there were no towels.
We asked to change the room
But, the situation has not changed. The room was dirty, dusty, towels and bed linen were stained and torn (they gave out one towel per person), the curtains were dirty and torn. The air conditioner could not be turned on in the usual way, it was necessary to remove the protective panel and turn it on, unsafe for your health, in contact with the wires.
The day after we checked in, the room was cleaned. The employee made the bed, without a change of linen, Wiped the floor with a mop in the center of the room. And taking our used towels, he folded them on the bed in the shape of a swan. (Photos and videos are available)
As for nutrition:
On the seller's website, in the description of the hotel, a buffet was declared, but in fact there was a portion distribution.
Breakfast includes leftovers from the previous day.
All the dishes are chipped, and the spoons are dirty and cracked (!! ! )
(Photos and videos are available)
Chefs and distributors prepared and distributed dishes without masks, caps and gloves, tasting the food in the process of cooking.
However, the cooking area was very dirty.
Dining room: the tablecloths were not changed, they were dirty and not washed. Cleaning was done by shaking off the crumbs from the table, sometimes directly with your hands, and then the appliances were laid out on the same tablecloths without individual packaging or napkins.
There are no napkins in the dining room at all.
The chairs are greasy and disgusting to touch.
The walls and floors are also dirty.
The area near the pool is rubbish, not cleaned, cigarette butts were floating in the water, as they were lying everywhere on the territory of the pool along with garbage. The sun loungers are dirty and dusty with bird droppings. Umbrellas are torn.
The claimed sandy beach is missing. Sunbeds and umbrellas on the beach in a disgusting condition, towels on the beach are not issued. The bus goes not 3 minutes, but 10 minutes. The gym is not open.
After spending just a day in this hotel, we are terrified. It's disgusting to be here.
We ask you to change the hotel for us at the expense of the tour operator, because the hotel does not correspond to the one stated on the website and the declared category.
In case of refusal to resettle us without additional payment (or with a minimum additional payment), we will make the case public, we will appeal to the court and the media. We have all the photo and video evidence. We went to meet you many times, realizing that everyone was hostage to the situation.
They also met us repeatedly when the dates of departure changed, changing the dates of their vacation, and incurring additional costs. Now we ask you to meet us halfway and move us from this pigsty to a good hotel that meets the standards of four stars.
When we contacted the representative of the tour operator in Egypt, according to the contacts indicated in the voucher, the operator Christina said that we ourselves must find a hotel and pay the difference in price at our own expense. The tour operator does not help in this matter and does not apologize. The operator speaks boorishly, does not give her last name and forbids recording a conversation with her. When we filed a claim, the Sharming Inn disappeared from Sunmar's website.
We checked out of the room at 16:00, we sit on our suitcases until the evening in the hotel lobby, and the operator offers us to check into the same hotel at our own expense for another day, because their working time has come to an end (which she previously told us not notified).
What is the work, it is not clear, for a day the issue was not resolved.
I leave my mail for reliability (fleita2014@mail. ru), I can send all photos and videos!
Translated automatically from Russian. View original
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