We used the services of the travel agency "Let's go" in the city of Aktobe. We were told the conditions that the hotel must have a large bed, as well as a separate baby cot and there must be an electric kettle to prepare formula for the baby at night. We took trips to Egypt to the SIVA SHARM RESORT & SPA 5 * hotel (2 adults and 1 one-year-old child). The horror started from the SCAT Sunday plane itself, the staff is just terrible, rude, the plane itself is dirty, the entire flight was operated by one toilet. Upon arrival in Sharm el-Sheikh, we were met by KOMPAS tour operators. Upon arrival at the hotel, we went to the reception, we gave $ 10 to Ali at the reception to give us a good clean room, taking the money, he gave us the keys, and also gave out dry rations in bags, since we arrived late in the evening (dry rations it's just a small bun and water).
The room was terrible, dirt everywhere, the bed was not changed with hair, the bathroom was all yellow and smelled, the air conditioner did not work, the refrigerator did not work, flies and mosquitoes were smeared on the walls and windows, etc. They immediately wash the sink and bathroom with a toilet brush (we saw with my wife), they wash without gloves and immediately fill the bed with dirty hands. The food there is terrible, it is always missing, there is no choice, the queue is everywhere like in Soviet times, flies, dishes are dirty and chipped. The burgers were undercooked, there were hairs. Alcohol is terribly mixed with water and it always ends. All the bars have dirty dishes, they just rinse them.
The Italian and Chinese restaurant is terrible, dirty dishes, the food does not match the cuisine of the restaurant, also in this restaurant they cheat with wine prices, adding 2 dollars to the bill (in the wine list, wines of the same type are divided into 700 ml and 800 ml, they will count you according to price for a bottle of 800 ml, although you will be served 700 ml.
), noticing this, we made comments to them, but the waiter Mohammed could not even explain anything. Mohammed is a waiter in an Italian restaurant, this employee stood out from everyone, tried to use force and aggression on the comments made to him due to the fact that he took a glass of cola used by guests from a neighboring table and poured cola into it and served it to us, he spent the whole rest was the most arrogant, rude and evil employee of this hotel.
Lack of sun loungers, dirty towels (they don't wash them, they just dry them and give them out the next day). A separate topic is this meeting party and the hotel staff. The hotel staff walk around in dirty clothes, do not wear gloves, do not wear a hat in the dining room. Mohammed the guide and Ramadan the senior guide from the KOMPAS tour operator never contacted us during the entire vacation, since Mohammed the guide only tried to cram expensive excursions into us, he didn’t even listen to our complaints, we refused the tour and he immediately disappeared.
Mohammed and Ali at the reception are two loafers who can’t do anything and don’t want to help the hotel guests, but only impudently ask when we leave, they also tried to extort money from me for an electric kettle - $ 15, and for an additional put electronic key from doors - $5.
Everyone is left-handed at the bars, you can buy 5 cans of beer for $10, and for $2.5 cans of beer + locally produced tequila, the waiter Mahmud was the most annoying to buy alcohol from him for money at the bar. They don’t put water in the room, although they are obliged, you will beg for it at the bar so that they give it to you (they do this so that you humiliate yourself), and for the whole rest they never put shampoo, shower gel and toilet paper (you too you will beg).
The manager Omar listened to our claims, he said that he would fix everything and asked us to sign a piece of paper where we had no claims, the wife signed, and I refused, told him that I would definitely write a review upon arrival home, they made a fresh bed for us, brought bottles 10 water, and also we were only allowed to have dinner every day in a restaurant, and not in a common dining room, after that the situation repeated itself again, in general, he did not decide anything.
The purchased food cannot be brought into the hotel, you will be forced to eat it right in front of the barrier : ) There is also a hotel employee at the reception, a woman of Slavic nationality, either Sveta or Oksana, she is not afraid of anything at all, rude and also does not try to help guests. There is only one plus - it's a green area. Of all the employees, only the waiter Samir in the Italian restaurant and the photographer Abdullah stood out positively. Do not under any circumstances go to this hotel.
The room was terrible, dirt everywhere, the bed was not changed with hair, the bathroom was all yellow and smelled, the air conditioner did not work, the refrigerator did not work, flies and mosquitoes were smeared on the walls and windows, etc. They immediately wash the sink and bathroom with a toilet brush (we saw with my wife), they wash without gloves and immediately fill the bed with dirty hands. The food there is terrible, it is always missing, there is no choice, the queue is everywhere like in Soviet times, flies, dishes are dirty and chipped. The burgers were undercooked, there were hairs. Alcohol is terribly mixed with water and it always ends. All the bars have dirty dishes, they just rinse them.
The Italian and Chinese restaurant is terrible, dirty dishes, the food does not match the cuisine of the restaurant, also in this restaurant they cheat with wine prices, adding 2 dollars to the bill (in the wine list, wines of the same type are divided into 700 ml and 800 ml, they will count you according to price for a bottle of 800 ml, although you will be served 700 ml.
), noticing this, we made comments to them, but the waiter Mohammed could not even explain anything. Mohammed is a waiter in an Italian restaurant, this employee stood out from everyone, tried to use force and aggression on the comments made to him due to the fact that he took a glass of cola used by guests from a neighboring table and poured cola into it and served it to us, he spent the whole rest was the most arrogant, rude and evil employee of this hotel.
Lack of sun loungers, dirty towels (they don't wash them, they just dry them and give them out the next day). A separate topic is this meeting party and the hotel staff. The hotel staff walk around in dirty clothes, do not wear gloves, do not wear a hat in the dining room. Mohammed the guide and Ramadan the senior guide from the KOMPAS tour operator never contacted us during the entire vacation, since Mohammed the guide only tried to cram expensive excursions into us, he didn’t even listen to our complaints, we refused the tour and he immediately disappeared.
Mohammed and Ali at the reception are two loafers who can’t do anything and don’t want to help the hotel guests, but only impudently ask when we leave, they also tried to extort money from me for an electric kettle - $ 15, and for an additional put electronic key from doors - $5.
Everyone is left-handed at the bars, you can buy 5 cans of beer for $10, and for $2.5 cans of beer + locally produced tequila, the waiter Mahmud was the most annoying to buy alcohol from him for money at the bar. They don’t put water in the room, although they are obliged, you will beg for it at the bar so that they give it to you (they do this so that you humiliate yourself), and for the whole rest they never put shampoo, shower gel and toilet paper (you too you will beg).
The manager Omar listened to our claims, he said that he would fix everything and asked us to sign a piece of paper where we had no claims, the wife signed, and I refused, told him that I would definitely write a review upon arrival home, they made a fresh bed for us, brought bottles 10 water, and also we were only allowed to have dinner every day in a restaurant, and not in a common dining room, after that the situation repeated itself again, in general, he did not decide anything.
The purchased food cannot be brought into the hotel, you will be forced to eat it right in front of the barrier : ) There is also a hotel employee at the reception, a woman of Slavic nationality, either Sveta or Oksana, she is not afraid of anything at all, rude and also does not try to help guests. There is only one plus - it's a green area. Of all the employees, only the waiter Samir in the Italian restaurant and the photographer Abdullah stood out positively. Do not under any circumstances go to this hotel.
Translated automatically from Russian. View original
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