Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
1.0
Cleanliness:
6.0
Food:
1.0
Amenities:
8.0
Of course, I read reviews about the hotel, but did not attach any importance, I thought, capricious tourists. Since I am not a particularly capricious tourist, I thought I would not be upset if there was somehow a trifle.
The hotel is not 5 *, but a shitty 3. What a 3, triples are better than "this". The rooms are terrible, the photos from the site are not true. Pillows, blankets all in yellow spots. The room simply did not put a mini-set for the shower, there were no towels and even no refrigerator. The air conditioning did not work, the sink was yellow and there was no protective mesh.
The staff is a separate tragedy. Everyone is looking for an opportunity to snatch more money from you, and when you give a dollar, they say little, three come on. I have never seen such impudence in my entire travel history. The trip was booked at @Joinup, the guide who was on the second day, an incredibly arrogant type! When he found out that we didn’t want to take a paid tour, but only a free one, he said that we were very bad tourists and he was offended by us, started throwing papers and yelling that everyone took it, but we didn’t take the tour for money. Sorry, but it's my business to take it or not!! ! Such impudent people need to be fired, this is not a representative, but horror !!!!
All claims were made to the reception and the guide, to which it was said "all claims to the tour operator who sold you tickets. " So what does the tour operator have to do with it, if on the site you have information that you are a 5 * hotel, that you have a service. Upon arrival, it turns out that there is no service! After all, the guide only told us that Siwa always had such a service and there is nothing to be surprised, it is their own fault that they chose such a ticket...
Nutrition. There are not enough words to describe the terrible horror. Firstly, there is little food, as for a 5 * hotel, there is always a queue, a battle for food. Do you want to be shocked? Food that is tasty (meat, chicken, etc. ) is issued strictly by the staff and in small quantities. Bottled water is not available much.
To get food, you need to come to the dining room half an hour before opening! Those who came later stand in line and wait for someone to eat and leave, and only then are they allowed to enter.
Yes, by the way, do not indicate your number in the questionnaire. After that, Mohammed wrote to me on viber and telegrams with a request to get acquainted, and after I quarreled at the reception for distributing information to the conference, the correspondence was deleted by him.
From the pros:
The sea, but this is not the merit of the hotel.
Beautiful territory.
There are staff who care about you and try to help.
On Christmas night there were a lot of goodies, beautiful cakes, chicken skewers, two kinds of fish.
Bottom line: the room is dead, food is in limited quantities, with 100% occupancy of the hotel, the staff can not cope, poor attitude towards the guest.
Will I recommend the hotel to someone? NEVER!!!!!!!!!
I will tell anyone, never, under any circumstances, and the travel agent, so as not to advise him.
The hotel is not 5 *, but a shitty 3. What a 3, triples are better than "this". The rooms are terrible, the photos from the site are not true. Pillows, blankets all in yellow spots. The room simply did not put a mini-set for the shower, there were no towels and even no refrigerator. The air conditioning did not work, the sink was yellow and there was no protective mesh.
The staff is a separate tragedy. Everyone is looking for an opportunity to snatch more money from you, and when you give a dollar, they say little, three come on. I have never seen such impudence in my entire travel history. The trip was booked at @Joinup, the guide who was on the second day, an incredibly arrogant type! When he found out that we didn’t want to take a paid tour, but only a free one, he said that we were very bad tourists and he was offended by us, started throwing papers and yelling that everyone took it, but we didn’t take the tour for money. Sorry, but it's my business to take it or not!! ! Such impudent people need to be fired, this is not a representative, but horror !!!!
All claims were made to the reception and the guide, to which it was said "all claims to the tour operator who sold you tickets. " So what does the tour operator have to do with it, if on the site you have information that you are a 5 * hotel, that you have a service. Upon arrival, it turns out that there is no service! After all, the guide only told us that Siwa always had such a service and there is nothing to be surprised, it is their own fault that they chose such a ticket...
Nutrition. There are not enough words to describe the terrible horror. Firstly, there is little food, as for a 5 * hotel, there is always a queue, a battle for food. Do you want to be shocked? Food that is tasty (meat, chicken, etc. ) is issued strictly by the staff and in small quantities. Bottled water is not available much.
To get food, you need to come to the dining room half an hour before opening! Those who came later stand in line and wait for someone to eat and leave, and only then are they allowed to enter.
Yes, by the way, do not indicate your number in the questionnaire. After that, Mohammed wrote to me on viber and telegrams with a request to get acquainted, and after I quarreled at the reception for distributing information to the conference, the correspondence was deleted by him.
From the pros:
The sea, but this is not the merit of the hotel.
Beautiful territory.
There are staff who care about you and try to help.
On Christmas night there were a lot of goodies, beautiful cakes, chicken skewers, two kinds of fish.
Bottom line: the room is dead, food is in limited quantities, with 100% occupancy of the hotel, the staff can not cope, poor attitude towards the guest.
Will I recommend the hotel to someone? NEVER!!!!!!!!!
I will tell anyone, never, under any circumstances, and the travel agent, so as not to advise him.
Translated automatically from Russian. View original
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