В Siva sharm были три раза,но больше туда не поедем We have been to Siva sharm three times, but we will not go there again

Have been to this hotel 3 times. But alas, every time it gets worse and worse. I will write about the last time. And I'll just mention the second one. Because for the first time there are no complaints at all, and we were delighted. Siwa charm, the first coastline, the furthest of all from Soho square. But walking to Soho is not far, and this is its biggest, most huge plus. There are shops, and an ATM, a pharmacy. The doctor at the hotel is paid, and he is not always on site. Alacarte restaurant for the first time served Chinese and Italian, one free visit. We went and we liked it. The last two times, they went free only to Chinese. Others are paid. There are also a lot of shops, pharmacies and Soho outside the territory. The territory is not huge, but there is where to walk. Quite green, but there were dry palm trees and grass. Two large pools. The beach has three tiers, and a bar on top. There are beautiful fountains at the reception, in the evenings there is dancing and music in the bar where the fountain is. There was enough space on the beach (when we went the first and second time). Bridges across the pool, beautiful. The restaurant is upstairs, where the reception, there was a wonderful view. There was a snack bar between the beach and the pool. French fries, burgers and pizza were there. Near a bar. The food at the hotel is not bad, but with each of our luck, there was less and less variety in the food. But don't wake up hungry, there were meat and fish, fruits and vegetables. There were plenty of complications too. The last time, in 2019, there were problems with sunbeds. (We were still there in 2016 and 2017. There were compliments from the hotel for the second visit and as newlyweds. The room is better and a fruit tray. For the third time, the room is also better). When we were the third time, the sun loungers by the sea and the beach were occupied from 5 o'clock in the morning. We also tried to borrow, at least somewhere, but often the workers took off the towels and took our sunbeds, and gave them to people who pay. The food became worse, there was little fruit, apples often, melon, banana and dates rarely, and if I didn’t have time, people raked everything. There are constant lines at the bar. There were often not enough plates and glasses in the restaurant. We came to the restaurant in advance, as there were not enough places all the time. The staff is polite. In 2017, when we visited for the second time, there was a squabble with the guide. I fell on the wet stairs as I was walking down the stairs. The lighting was not very good, the steps were wet, there was no sign. I couldn't call the insurance company. Couldn't get through to reception. The guide did not want to help me call the car from the insurance. He said why should I do something for you, you didn’t buy excursions, why should I spend my money on calls? (As a result, it turned out that it was free to call mixed numbers there, as on our 0800). I spent my money, 300 hryvnias for 1 call to Ukraine to the insurance. They promised to send a car and call my room. Like sit and wait. Of course, I could not walk, my lower back hurt a lot. I waited half a day. We called the reception, they said that no one came for us. We called the insurance again for money. They yelled at me that I was drunk, and it was my own fault. I will take a blood test. I said to do something already. They said that a car was coming, but we were not there. For a repeated call of the machine 20 dollars. We agreed. They said to wait at the reception. Have just arrived. Receptionist said no one came. then they took me in an ordinary car to some kind of sleazy clinic. They drove so far, I don't even know where. From the 5th time they did an x-ray, on which nothing was visible. They said that I would return when I got home and then do an MRI. Gave pills and ointment. They made an injection. They took blood for alcohol. I had neither alcohol nor drugs in my blood, I specifically clarified this moment. I was wrongly accused. The insurance company already knew, but did not apologize. The car followed me only once. The insurance company promised them that I would pay for the car. Husband paid. We were taken to the hotel. The clinic said that the guide should have contacted him, that he should have let me call them. The doctors did not speak Russian. Thanks to my minimal knowledge of English and Google translator, and the fact that my husband and I work in an ambulance. When we arrived back, we decided to talk with the guide, but he was not there, as always. It was really hard to catch him. He always made excuses, like you are not alone with me, I still have a lot of hotels. My name is Ahmed. By the way, he doesn't seem to work there anymore. We complained to the travel agency (there is no complaint against them at all, they are great, they helped), and the tour operator himself. By the way, another minus of the hotel is that there is only a join up. I don't work with Join anymore. He also bought this hotel for himself. So the guide got a hat. Szhu I means in a bar, near the restaurant. Only there wi-fi caught well. You could get bottled water there. They made very good cocktails, both with and without alcohol. I am sitting with the phone in my hands, the guide runs up and starts yelling obscenities at me. As I am crossing, I dared to complain about him. A mother with a child and two girls were sitting in the bar. They didn't tell him anything. But there was a janitor nearby, there were 3 guys behind the bar, and they just watched in silence. I even thought they giggled. I told him that I was alone, in a foreign country, injured, in this hotel, and you didn’t even help me with advice on what to do. This was the only time I needed insurance help. He also called me names and mentioned that we were rednecks and we didn’t buy a single excursion from him, except for a free sightseeing tour. He didn’t talk to him normally, and I just kept silent for a long time and eventually sent him (she said to go to the station). Broke, but did not call him names. Only then did he leave me. Naturally, I wrote about this to the travel agency and the tour operator Join Up. A few days later, our guide changed. But we didn’t care anymore, we drove home two days later. Join up apologized in words, promised compensation, but eventually scored. The insurance company then completely ignored it. I don’t know what the guide told everyone about me, but after that all the staff looked askance at me, and the reception pretended that they didn’t understand Russian and English, although before that we communicated in Russian. When I got home, I took X-rays. I had a crack in the pelvic wing on the left. Vacation there was painful. We didn't go there the next year. And for the last time, in 2019, all the hotels nearby were at a stop, there was no alternative for the price. Almost two years have passed, time heals, and we decided to return to Siwa again. But in vain. We are very sorry. That's just what was then the situation with food, places in the restaurant and sunbeds. This time the guide was normal. The room seemed to be cleaned, but not very carefully, the sand remained, the bedding was not changed even once in 13 days. Even when I asked at the reception. I will say that with the guide and with the reception, we have reduced the promise to the maximum minimum. The hospitality woman near the reception did not want to help in any way, and as soon as people approached her, she did not want to help in any way, then she sent her to the guide, then to the reception, then she had a break, then the working day was over. why she was sitting there, I don’t understand. Once in all the time we changed the towels for the sea. Towels at the beginning were normal, the second time they were old and faded. By the way, on the beach during the course there is a white locker, like a first aid kit. I cut my hand on the coral. In this locker there was nothing but garbage like ioddicerin. Good thing I had my own first aid kit in my room. By the way, the sea is gorgeous, there were enough fish, the reef is normal, but it gets poorer every year, and people wrapped their legs around it. And with the departure of the seller Shadi, the hotel became more boring, only Misha is still there more or less. There was no theft in the hotel. For food, you won't go hungry. Draw your own conclusions. And we won't go to Siwa anymore.