Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms:
7.0
Service:
4.0
Cleanliness:
5.0
Food:
4.0
Amenities:
5.0
We rested in this hotel at the beginning of September 2019. Briefly - I DO NOT RECOMMEND!
ROOMS: Regular standard Egyptian rooms. It seems that everything you need is there, but everything is somehow "killed". A shower cabin is a separate song)) A shower cabin of 1m * 1m in size, it will be difficult for a full person to even turn around in it. Rooms at 4* level.
TERRITORY: very small but well maintained. This is probably the only plus of this hotel. The territory is monitored and cared for. Lots of flowering plants. But there isn't much to walk around.
SEA: the sea, as for Egypt, is very weak. We go to Egypt, first of all, for the beauties of the Red Sea. In the same hotel, the coral reef is very simple. Opposite the hotel itself, the reef is half dead. To see something, you need to swim to the right (if you stand with your back to the hotel), but the lifeguards do not let you swim far - they constantly whistle. We are in Egypt for the 8th time, so there is something to compare. As for Sharma - the reef is weak. In general, we realized that the best reefs are not in Sharm, but in the Sahl Hasheesh region, this is the vicinity of Hurghada, or in Marsa Alam. The reefs of Sharm do not compare with the reefs of Sahl Hasheesh at all. If you want to see the beauty of the Red Sea, I recommend going to Sahl Hasheesh.
The hotel entrance to the sea only from the pontoon. Children will be very uncomfortable.
FOOD: food at level 3*. It can be seen that the hotel operates in economy mode, so the food is appropriate. Breakfasts and lunches are very weak, there were more or less dinners. For breakfast - eggs in different forms, two or three types of ordinary hard cheese, vegetables, fruits and some "porridge-malashi" from yesterday's leftover food. These porridges-malashi were always present: for breakfast, lunch and dinner. Quality food - pure meat, steaks, fish - is a rarity for this hotel. There are no cheeses for lunch and dinner! Fruit is always sliced. Only apples and pears were served whole (and, by the way, few people took them, because apples and pears are not uncommon in our countries either). Of the fruits, there were only melon, orange, apples, pears and rarely dates. For pastries, the normal choice was only for dinner.
In restaurants and bars by the pool and on the beach, the waiters are trying. There are no complaints about them.
The restaurant and bars are dirty (as for a 5 * hotel)! Dishes in bars are washed very poorly. Repeatedly in the bar we observed a picture: dirty glasses are brought by the waiter, they are randomly rinsed on a quick hand with tap water and immediately the drink is poured to the next guest. It's a shock!
SERVICE: Bad! Constantly trying to impose some additional paid services. The only plus in the service is the work of the waiters themselves. Everything else, what exactly comes from the hotel itself is horror. Always, at all times, the impression of a good service remains after the client feels like a welcome "guest" and when the services are created for him it is not noticeable! In the same hotel, all the service is cheap pathos. Who needs to wipe glasses on the beach with someone else's hands? What are these cheap "show-offs"?
The constant obsessive communication with the staff was very annoying. The fact is that in this hotel they do not wear a bracelet on their hand. Accordingly, you come to a bar for water, they ask you for a room number, you come to a restaurant for breakfast, lunch, dinner - again they ask for a room number. You order coffee at the bar - they ask for a room number. And every time, questions from the staff - how are you? Is everything alright? how do you rest?....and so 20 times a day, everyone needs to answer how I relax here... the waiters in the restaurant also ask a lot of personal questions. Who needs it? It was disgusting to me personally. I go on vacation for rest, for relaxation. If I need communication, I will choose a different type of vacation or a different type of hotel. This hotel positions itself as a relaxation hotel. Where is he here this relaxation?????
Also PAY ATTENTION TO THE ALL INCLUSIVE SYSTEM: the AI system starts from 12.30 at the time of arrival and ends at 12.00 on the day of departure. That is, if you have an early arrival (before 12-00) or a late check-out (after 12-00), then be prepared that breakfast will be paid for you on the day of arrival (this is $ 11 per person), lunch at the day of departure is also paid - 15 USD / person. Everything you order before the start of the AI system or after it ends is also paid. In principle, this may be normal. BUT!!! ! Paying 15 dollars for lunch per person for here "porridge-malash in a restaurant" - this may be normal for someone, but I would prefer other food. But, since you are in Egypt and are tied to this hotel and there is little time before departure, there is nowhere to go (((
ANIMATION: not intrusive. This is a plus. We went only for stretching - we liked it very much. The girls who lead - well done! Didn't use anything else, but heard good reviews from other vacationers.
RESULT: Hotel of average level 5 *. There is nothing special about it. Everything is very ordinary and mediocre. There is no relaxed atmosphere. Too intrusive "type of service" from the hotel itself. We have no desire to come back here a second time. And will not recommend to friends! If this review is read by hotel representatives - work on your service, improve food. You have room to grow!
ROOMS: Regular standard Egyptian rooms. It seems that everything you need is there, but everything is somehow "killed". A shower cabin is a separate song)) A shower cabin of 1m * 1m in size, it will be difficult for a full person to even turn around in it. Rooms at 4* level.
TERRITORY: very small but well maintained. This is probably the only plus of this hotel. The territory is monitored and cared for. Lots of flowering plants. But there isn't much to walk around.
SEA: the sea, as for Egypt, is very weak. We go to Egypt, first of all, for the beauties of the Red Sea. In the same hotel, the coral reef is very simple. Opposite the hotel itself, the reef is half dead. To see something, you need to swim to the right (if you stand with your back to the hotel), but the lifeguards do not let you swim far - they constantly whistle. We are in Egypt for the 8th time, so there is something to compare. As for Sharma - the reef is weak. In general, we realized that the best reefs are not in Sharm, but in the Sahl Hasheesh region, this is the vicinity of Hurghada, or in Marsa Alam. The reefs of Sharm do not compare with the reefs of Sahl Hasheesh at all. If you want to see the beauty of the Red Sea, I recommend going to Sahl Hasheesh.
The hotel entrance to the sea only from the pontoon. Children will be very uncomfortable.
FOOD: food at level 3*. It can be seen that the hotel operates in economy mode, so the food is appropriate. Breakfasts and lunches are very weak, there were more or less dinners. For breakfast - eggs in different forms, two or three types of ordinary hard cheese, vegetables, fruits and some "porridge-malashi" from yesterday's leftover food. These porridges-malashi were always present: for breakfast, lunch and dinner. Quality food - pure meat, steaks, fish - is a rarity for this hotel. There are no cheeses for lunch and dinner! Fruit is always sliced. Only apples and pears were served whole (and, by the way, few people took them, because apples and pears are not uncommon in our countries either). Of the fruits, there were only melon, orange, apples, pears and rarely dates. For pastries, the normal choice was only for dinner.
In restaurants and bars by the pool and on the beach, the waiters are trying. There are no complaints about them.
The restaurant and bars are dirty (as for a 5 * hotel)! Dishes in bars are washed very poorly. Repeatedly in the bar we observed a picture: dirty glasses are brought by the waiter, they are randomly rinsed on a quick hand with tap water and immediately the drink is poured to the next guest. It's a shock!
SERVICE: Bad! Constantly trying to impose some additional paid services. The only plus in the service is the work of the waiters themselves. Everything else, what exactly comes from the hotel itself is horror. Always, at all times, the impression of a good service remains after the client feels like a welcome "guest" and when the services are created for him it is not noticeable! In the same hotel, all the service is cheap pathos. Who needs to wipe glasses on the beach with someone else's hands? What are these cheap "show-offs"?
The constant obsessive communication with the staff was very annoying. The fact is that in this hotel they do not wear a bracelet on their hand. Accordingly, you come to a bar for water, they ask you for a room number, you come to a restaurant for breakfast, lunch, dinner - again they ask for a room number. You order coffee at the bar - they ask for a room number. And every time, questions from the staff - how are you? Is everything alright? how do you rest?....and so 20 times a day, everyone needs to answer how I relax here... the waiters in the restaurant also ask a lot of personal questions. Who needs it? It was disgusting to me personally. I go on vacation for rest, for relaxation. If I need communication, I will choose a different type of vacation or a different type of hotel. This hotel positions itself as a relaxation hotel. Where is he here this relaxation?????
Also PAY ATTENTION TO THE ALL INCLUSIVE SYSTEM: the AI system starts from 12.30 at the time of arrival and ends at 12.00 on the day of departure. That is, if you have an early arrival (before 12-00) or a late check-out (after 12-00), then be prepared that breakfast will be paid for you on the day of arrival (this is $ 11 per person), lunch at the day of departure is also paid - 15 USD / person. Everything you order before the start of the AI system or after it ends is also paid. In principle, this may be normal. BUT!!! ! Paying 15 dollars for lunch per person for here "porridge-malash in a restaurant" - this may be normal for someone, but I would prefer other food. But, since you are in Egypt and are tied to this hotel and there is little time before departure, there is nowhere to go (((
ANIMATION: not intrusive. This is a plus. We went only for stretching - we liked it very much. The girls who lead - well done! Didn't use anything else, but heard good reviews from other vacationers.
RESULT: Hotel of average level 5 *. There is nothing special about it. Everything is very ordinary and mediocre. There is no relaxed atmosphere. Too intrusive "type of service" from the hotel itself. We have no desire to come back here a second time. And will not recommend to friends! If this review is read by hotel representatives - work on your service, improve food. You have room to grow!
Translated automatically from Russian. View original
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