The quality has gone down - the price has remained!

Written: 13 november 2020
Travel time: 1 — 8 november 2020
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 2.0
Cleanliness: 4.0
Food: 3.0
Amenities: 4.0
Rested in early November in the Sultan for the 5th time - the impression of the hotel deteriorated. The privileges that used to be practiced in a hotel for regular customers have evaporated. Asked to meet at the airport - the hotel just "froze". The answer was received only after the intervention of the tour operator. The restaurant has become like a canteen - the food is meager, the tables are beaten up like in Soviet canteens, cutlery is half wrapped in an ordinary napkin, bananas are hidden, they are given tiny pieces of mango. In the children's menu - spicy pepper cutlets. Housekeeping - mediocre, a lot of sand.

The tuff-tuff buses don't stick to the schedule, so I had to run up the slope several times. Sun International guides - the number has increased, one left, two new ones have taken - they are arrogant and boorish. On the beach, most vacationers with children, near the sea, where there is sand, non-smoking areas are not allocated - they smoke all day from all sides.

Upon departure, we booked a transfer for the morning. We arrived at 6 am with a small child - the staff began to dodge - either the transfer was not ordered, or the car was stuck at the airport. I had to leave on my own, because there was little time left before departure. The price of the hotel with such service is very high! We do not recommend the hotel!
Translated automatically from Russian. View original