I will never forget this vacation.

Written: 8 july 2015
Travel time: 26 june — 5 july 2015
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 6.0
Cleanliness: 6.0
Food: 6.0
Amenities: 6.0
We arrived from the hotel on July 06.2015. I want to cry from resentment. They arrived in a good mood, they didn’t even react to the fact that a huge cockroach was lying in the shower room and forgive bird poop (there was a hole in the ceiling, which was covered with a plank, through which everything fell). Pigeons lived above us. But we did not want to spoil the rest for ourselves and did not say anything to anyone. The hotel is good, green. The animation is wonderful, the sea is wonderful. Meals are typical for Egypt. Bartenders treat Russian speakers very badly, foreigners are a priority. But what happened on the penultimate day is even scary to tell. I still can't come to my senses. All the money, even the hryvnia, was stolen from a closed safe. The administration was called. 5 people came and began to search the room, they even dug in dirty linen. Then they accused their son of stealing, then friends. The police were not called, because both the representatives of the hotel and the representatives of the Anex tour operator put spokes in the wheels by any means. They said that they have a holiday, the police work until 12 noon, and it happened at 19 pm. Everyone was well aware that tomorrow they were leaving and by any means were delaying the time. They promised that tomorrow we would talk with the general manager about partial compensation. A lot of money was stolen. The next day we met with the management, but no one helped us. They began to scare the police again. Generally horror. But most importantly, the hotel security chief has a standard password for all safes. And when we asked to open the safe with a standard key, it was not on the bunch. There were about 30 of them, but ours was not there. Look into the eyes, laugh. That's the attitude. Another separate conversation is the representative of the tour operator Anex in the hotel. I have never seen such rudeness. After the theft, he approached his son and said: "There was so much money, but not a single excursion was taken. " A shame. We have been Anex's clients for many years. Never seen such an attitude. I just want to convey information to tourists about a hotel that does not care about vacationers at all. Never skimp on a hotel. Miser pays twice. And so we did.
Translated automatically from Russian. View original