Русскоязычных туристов притесняют! Отвратительное отношение к клиентам! Russian-speaking tourists are oppressed! Terrible customer service!

First, about the most unpleasant: there are 4 restaurants on the territory. When you check in, they immediately explain to you that you can visit 2 restaurants on a regular basis, and you can visit the other 2 (Indian and Oriental cuisine) for free 1 time (you need to reserve a day in advance), and then for a fee, if desired. First everyone goes to the biggest restaurant Half Moon, there are no problems there. Then there is a desire to see other restaurants. And here the fun begins! If you want to visit the second regular Basilic restaurant, then in the morning and in the afternoon, most likely you will not have any special problems. But in the evening, to get to the restaurant, you need to come first (by 19.00) and go in with a crowd of foreigners (who have different bracelets! ). The staff meeting at the door of the restaurant will pretend that they don’t see you and will let you inside, because they don’t want to make a scandal in front of Italians, French, etc. But if you come a little later, when the bulk has already entered, you will be refused under various pretexts: there are no places, although you see that there are, for example, free tables on the terrace; today is a closed party; to visit this restaurant, you need to make a reservation a day in advance (although this is not true, and Basilic is not in the restaurant reservation system). Those. there is a division of clients into Russian-speaking "cattle" and "highly cultured" foreigners, which is better not to mix, so as not to embarrass the latter! This is unthinkable!! ! Moreover, the prices are absolutely the same for all customers. If you thought that maybe Italians are not allowed into the Half Moon restaurant (for Russian-speakers), then you are greatly mistaken (. In general, I have not seen this in any hotel in the world!! ! Once we, having received another refusal, decided to get there At any cost (enough)! They began to demand a manager, to which we were offered to go and look for him somewhere in the territory! As a result, it was said: “Well, this is a restaurant for Italians! You can’t go there!!! ”
With the settlement, too, not everything is in order: we had three 1-bed rooms, one 2-bed, one 3-bed, one 2 + 2. Only room 2 + 2 was different, there was a bed. The 3-bed room is exactly the same as the 2-bed and 1-bed rooms, only the bed is not large, but 2 single beds! Keep this in mind if you are planning to stay three of us in one room. There is a small sofa in all rooms, but it is impossible for a child over 8 years old to sleep there. We began to swear, demanding a normal 3-bed room, for which it was proposed to pay $ 50 extra (apparently illegal) and then they would give a better room. The proposed room was located by the pool, but did not solve the problem with the lack of a 3rd bed. We refused.
The territory is large and quite well-groomed. But in the evening they pour something terribly stinky! Maybe from mosquitoes. Everywhere smells of sewerage, you can’t take a walk in the evening.

The beach is clean enough. There are 3 small ones. And the pantone, which has been in need of repair for more than a year, judging by its appearance. The coral reef is beautiful. Many beautiful fish, saw a turtle and moray eels.
The restaurant is so-so. The food is average. Meat is often impossible to eat - very tough, fish and BBQ chicken are often burnt on the outside, but raw on the inside.
There is a separate conversation about the staff: in a restaurant they can be frankly nasty! It takes a long time to find new appliances on the table. You ask one of them, you wait 5 minutes, the food cools down, you see that the waiter, from whom you asked for forks and spoons, slowly removes from the second table and it will not be clear whether to set your table or not. You go to another waiter, ask for the same thing. And he goes to that first one and shouts, do it to him. To which the first waiter turns to you with an angry look and says: “I told you in 2 minutes! ”
The cleaner in the rooms cleans more or less normally only if you give him a tip. We didn't give. As a result, the cleaner always came to us at the time when we were in the room and resting. And no signs on the door (Please remove! Do not disturb) do not help at all!
When booking places in Indian and Oriental restaurants, there are also tricks that are designed to make you give up the idea of ​ ​ visiting them. The system, for example, shows that there are 14 rooms available, you enter 1 number, where 1 person is registered, and that's it! When you try to register the next number (where 2 people live), the system sees a message: there are no free places! And that's it! And no matter how many times you try, nothing will change! You go to the reception and ask for help, they say: “Now”, “Now”, for the third time they report that they have sent for a specialist. You stand and wait. After 20-30 minutes, it turns out by chance that the girl running past with some papers is the specialist you need. Those. the receptionist did not send for anyone! They just play for time and wait for you to get bored and leave!

During the check out, we had a problem with the transfer. Skymax forgot about us and didn't send a bus to take us to the airport. And again, all the representatives of the company spoke very violently with someone on the phone, and promised a bus in 10 minutes. 3 times! For 10 minutes. We were tired and we went to ask for the telephone number of the tourist police at the reception. They never gave us a phone number! In that coin there was Mukhamed, who, under all sorts of strange pretexts (What will you talk to them about? They don’t speak Russian, and I don’t know what to say to them... I’d better call your operator) did not give me the phone.
Conclusion: I have never seen a worse hotel! Will never go back there! Terrible service and attitude towards customers. And no territory and the sea with fish will fix it!