Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms:
7.0
Service:
3.0
Cleanliness:
5.0
Food:
3.0
Amenities:
7.0
I strongly do not recommend this hotel. I put such an assessment in order to lower the overall rating, because I fell for it and in vain. They settled us a little earlier because they gave us 10 euros, otherwise we had to wait until 14. The room was generally normal, but we ran into the problem that sockets near the cabinets and tables did not work, we charged phones in one working socket on the floor, and this was ours fatal error.
On the very first day, the room was flooded, and one of the phones broke through the hose under the sink, woke up at night from the sound of water, got out of bed and the water level was 10 cm. We called the reception and waited for someone to come, and in the meantime I started everything it's a matter of scooping out. After 30 minutes, I went to the reception myself, on the half way I met a man who was walking towards us. So that you understand the time was 2 am, after an hour of cleaning we were offered to move to another room which is located next to the reception.
I did not like the location of the room, and the prospect of collecting, moving and unpacking things, so we refused and waited for the water to be completely removed.
The next morning we went to sort out the phone, at the reception they said that the general manager would be at 11 o’clock, and in the meantime we decided to ask the guide of our tour operator JoinUP for help. As it turned out, this person is unable and not interested in helping us, besides, he is still a boor, it is worth writing a separate review about him. Went to contact the representative of Sun International (host). Marina, unlike other staff, was able to immediately find a general manager, and after a long absence, she went out with him and said that this was force majeure and they would not reimburse us anything. The general manager, very hesitantly, offered to fill the bar for us as compensation.
As a result, the hose was repaired closer to dinner, no one cleaned up after themselves, leaving srach. A couple of hours later they brought a mini bar, it's just squalor (2 cans of beer, 2 cans of "pepsi", 2 cans of "7up", 1 can of ''mirinda''), the cans, apparently, were dropped more than once, they were all dented. Also, the boorish attitude of the staff, who boldly declare that they do not put anything into leadership and are not afraid, so SW. The general manager of your staff openly says they don't care about you. On this occasion, I also left a complaint to Marina with a representative of Sun International.
Also, the hotel is very noticeable separation by race. Perhaps the division here is completely different, the level of the room, I’ll definitely say for sure that those who wear blue bracelets (mostly Germans) pay more, those who wear green ones (mostly Slavs) respectively less. To people in blue bracelets and the attitude is completely different.
Personally, the attitude towards me was good when he gave money, but it is very quickly forgotten, for example, he gave money to the bartender for which he made me not bad cocktails, he came in five minutes and he frankly makes me slop, he also rinsed his fingers everywhere and did not put ice . And by the way, this is normal, everyone always wash their hands in your drink, they wash the glasses terribly, there are smacks of other drinks, there is always a srach behind the bar, and if you look into the technical room there is generally unsanitary conditions. I checked this on the penultimate day and got poisoned after a lunch meal, I did not eat anything else in this hotel. Although not poisoned
When you come to the dining room, or rather to the restaurant, you make a victory lap with an empty plate and there is nothing to eat, or rather, there is a lot of food, but absolutely nothing causes appetite, and you have to choose the best from the worst.
There is always a queue in ordinary restaurants, if you want to have breakfast, lunch or dinner, then stand in line, or you are waiting for the opening, or you are already waiting for a place to be vacated. In A la carte restaurants you order only a certain menu (2 options) and pay for drinks, on average it is $ 10 for 3 drinks, it tastes better than in other restaurants, but nothing special.
The entrance to the sea is very narrow and people settle at the entrance, near the entrance, which sometimes it is not possible to go on land, it is very inconvenient. One evening I went to an evening performance, the main animator led the event in Italian, there were all Russian-speaking people on the stage, it seemed that they were mocking us, but at least people with blue bracelets had fun.
On the plus side, this is a very beautiful area, and some of the staff are very friendly and helpful, there are only a few of them, and I always left a tip for them. The room was not cleaned badly and also left a tip every day.
In general, the hotel does not position itself as 5 *, I'm afraid it does not even reach 4 *, there are much better hotels with 4 *.
On the very first day, the room was flooded, and one of the phones broke through the hose under the sink, woke up at night from the sound of water, got out of bed and the water level was 10 cm. We called the reception and waited for someone to come, and in the meantime I started everything it's a matter of scooping out. After 30 minutes, I went to the reception myself, on the half way I met a man who was walking towards us. So that you understand the time was 2 am, after an hour of cleaning we were offered to move to another room which is located next to the reception.
I did not like the location of the room, and the prospect of collecting, moving and unpacking things, so we refused and waited for the water to be completely removed.
The next morning we went to sort out the phone, at the reception they said that the general manager would be at 11 o’clock, and in the meantime we decided to ask the guide of our tour operator JoinUP for help. As it turned out, this person is unable and not interested in helping us, besides, he is still a boor, it is worth writing a separate review about him. Went to contact the representative of Sun International (host). Marina, unlike other staff, was able to immediately find a general manager, and after a long absence, she went out with him and said that this was force majeure and they would not reimburse us anything. The general manager, very hesitantly, offered to fill the bar for us as compensation.
As a result, the hose was repaired closer to dinner, no one cleaned up after themselves, leaving srach. A couple of hours later they brought a mini bar, it's just squalor (2 cans of beer, 2 cans of "pepsi", 2 cans of "7up", 1 can of ''mirinda''), the cans, apparently, were dropped more than once, they were all dented. Also, the boorish attitude of the staff, who boldly declare that they do not put anything into leadership and are not afraid, so SW. The general manager of your staff openly says they don't care about you. On this occasion, I also left a complaint to Marina with a representative of Sun International.
Also, the hotel is very noticeable separation by race. Perhaps the division here is completely different, the level of the room, I’ll definitely say for sure that those who wear blue bracelets (mostly Germans) pay more, those who wear green ones (mostly Slavs) respectively less. To people in blue bracelets and the attitude is completely different.
Personally, the attitude towards me was good when he gave money, but it is very quickly forgotten, for example, he gave money to the bartender for which he made me not bad cocktails, he came in five minutes and he frankly makes me slop, he also rinsed his fingers everywhere and did not put ice . And by the way, this is normal, everyone always wash their hands in your drink, they wash the glasses terribly, there are smacks of other drinks, there is always a srach behind the bar, and if you look into the technical room there is generally unsanitary conditions. I checked this on the penultimate day and got poisoned after a lunch meal, I did not eat anything else in this hotel. Although not poisoned
When you come to the dining room, or rather to the restaurant, you make a victory lap with an empty plate and there is nothing to eat, or rather, there is a lot of food, but absolutely nothing causes appetite, and you have to choose the best from the worst.
There is always a queue in ordinary restaurants, if you want to have breakfast, lunch or dinner, then stand in line, or you are waiting for the opening, or you are already waiting for a place to be vacated. In A la carte restaurants you order only a certain menu (2 options) and pay for drinks, on average it is $ 10 for 3 drinks, it tastes better than in other restaurants, but nothing special.
The entrance to the sea is very narrow and people settle at the entrance, near the entrance, which sometimes it is not possible to go on land, it is very inconvenient. One evening I went to an evening performance, the main animator led the event in Italian, there were all Russian-speaking people on the stage, it seemed that they were mocking us, but at least people with blue bracelets had fun.
On the plus side, this is a very beautiful area, and some of the staff are very friendly and helpful, there are only a few of them, and I always left a tip for them. The room was not cleaned badly and also left a tip every day.
In general, the hotel does not position itself as 5 *, I'm afraid it does not even reach 4 *, there are much better hotels with 4 *.
Translated automatically from Russian. View original
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