Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms:
6.0
Service:
4.0
Cleanliness:
3.0
Food:
5.0
Amenities:
9.0
Tour operator Join up. We arrived at The Grand Hotel on December 25 at about 8 am. The hotel told us that check-in and bracelets would be put on from 14.00, we had to leave our things on the street at the entrance. It was possible to eat in the canteen for 8 dollars per person (there are no breakfasts), I immediately wanted to leave from there. At lunchtime there was a big queue - on the first day we didn't get to it. After receiving an envelope with cards (on a towel, a key), I went for a bag, the staff tore it out of my hands and they didn’t let me near it, they just wrote the room number on it - later for its delivery and for showing where the room was asked for a tip.
That day it was a little cool, my friends fell asleep, and at 15.30 I went for a swim in the sea. I exchanged the card for a towel, wrapped my things in it on a sunbed by the pier and went for a swim. When I returned there were no towels and my things were scattered on the sand.
I turned to the caretaker behind the pier (so that they don’t jump, don’t touch the corals), and he immediately gave me $ 20, I told him I had one towel missing - then $ 10 and no less. At the reception they said that I have no evidence that it was stolen from me, since there are no surveillance cameras and I have to pay them 15 dollars.
A Russian-speaking girl (at the reception) advised me to contact Mr. Helmi, who has several lost towels, this Mr. Helmi said in English that he could not give me a map of towels and I had to either pay 15 dollars at the reception, or 10 dollars for him. One girl lost her towel when it was drying on the balcony. There was a case when a man did not want to pay for it after checking out from the room, so the staff did not let the bus to the airport with vacationers go until he paid.
+ guides on excursions bring people to shops where goods (ointments, oils, souvenirs) cost 3-5 times more than in the market, while praising the miraculous qualities of these ointments. There is nothing to even talk about drinks diluted with water, wine in bags, instead of juices, water and powder, dishes and glasses are not washed there, often undercooked food comes across .. .
That day it was a little cool, my friends fell asleep, and at 15.30 I went for a swim in the sea. I exchanged the card for a towel, wrapped my things in it on a sunbed by the pier and went for a swim. When I returned there were no towels and my things were scattered on the sand.
I turned to the caretaker behind the pier (so that they don’t jump, don’t touch the corals), and he immediately gave me $ 20, I told him I had one towel missing - then $ 10 and no less. At the reception they said that I have no evidence that it was stolen from me, since there are no surveillance cameras and I have to pay them 15 dollars.
A Russian-speaking girl (at the reception) advised me to contact Mr. Helmi, who has several lost towels, this Mr. Helmi said in English that he could not give me a map of towels and I had to either pay 15 dollars at the reception, or 10 dollars for him. One girl lost her towel when it was drying on the balcony. There was a case when a man did not want to pay for it after checking out from the room, so the staff did not let the bus to the airport with vacationers go until he paid.
+ guides on excursions bring people to shops where goods (ointments, oils, souvenirs) cost 3-5 times more than in the market, while praising the miraculous qualities of these ointments. There is nothing to even talk about drinks diluted with water, wine in bags, instead of juices, water and powder, dishes and glasses are not washed there, often undercooked food comes across .. .
Translated automatically from Russian. View original
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