Все хорошо, но туроператор подвел Everything is fine, but the tour operator let me down

Hello, we were in the Tropicana in April 2007. I chose this hotel wisely. While working as an animator in Sharm for a long time, I realized that Rosetta is the best combination of price and quality. 5 minutes from Naama (center) on foot, but not in the very center. The beach is 5-10 minutes walk along a shady alley along the sea. On the beach animation. Normal, like everywhere else. The rooms are not particularly new, but we did not sit in the room. The hotel is always quiet, and in the evenings there are no people. Everyone leaves for the city. There is no all inclusive system. But again, due to the fact that few people stay at the hotel. Has its own disco (not impressive, it used to be better, a lot of Russian and Russian music). But there come and from other hotels. So it's varied.
The workers are friendly, although if anyone has problems with the language, they do not speak Russian well. Behind the hotel is a new water park, you can walk there.
But not everything was smooth. I do not advise anyone to use the services of Anex Tour. They stole 2 days from us. The flight to Sharm was in the evening. Minus 1 day. Well, okay, if back, too, in the evening. But not in our case. We were not warned about the flight change. More precisely, they put a piece of paper under the door, but they did not guess to knock. Our flight was due to leave in 2 hours. There was no information on the stand. It was impossible to get through to the guide, his phone was turned off. We never saw him, never showed up at the hotel. All sorts of nasty things were written about him on the stand, which means we are not the only victims.

Well, so, we arrived at the airport by taxi. There are queues of different tourists. I had to pay to skip the line. They explained to us that there is no way without it. Not a single counter or representative of Anex was found at the airport. When, nevertheless, we got to the plane 10 minutes before departure, it turned out that many tourists did not have time, and we sat in a stuffy cabin for another 1.5 hours. Here's the whole story in a nutshell. Decide for yourself. But there are many tour operators who recommend themselves from the best side.