The hotel is ok but in need of refurbishment

Written: 17 december 2018
Travel time: 4 — 11 december 2018
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 6.0
Cleanliness: 4.0
Food: 7.0
Amenities: 5.0
We rested at the beginning of December. To be honest, we expected better from the hotel, still 5 stars, but now I understand that the stars mean nothing here. Now more.
1. Settlement and number. We arrived in the morning, they said that check-in after 14:00 to speed up this process is $ 10 and you are immediately in the room. We were given a room overlooking the pool, second floor. There were no paper towels and personal hygiene products in the room, it was necessary to say that they would bring it, the light in the bathroom burned badly, an electrician came and fixed everything. However, water from the toilet was leaking throughout the rest. With mirrors and glass doors, no one bothers there, everything is covered in fingerprints. The towels seem to have not been changed either, but only carefully collected. The hotel is in need of refurbishment, this is evidenced by the condition of the furniture, walls and mold in the bathroom.
2. The territory of the hotel. The territory is large, looks well-groomed. However, the hammock should have been changed a long time ago) it was impossible to swim in the pool, because the water was not heated and was very cold, the water in the children's pool and on the slides was slightly heated.

3. Food and drinks. There were several bars on the territory, we are completely indifferent to alcohol, so I can’t comment on the drink. The food at first glance is very attractive, but you can find shells in the dishes. On the shelves with salty foods I noticed a jar of beets, which was covered with mold. Broken dishes should also be changed. She won't recover on her own. Not enough seafood on the menu. Cloth napkins on the table did not inspire much confidence, it would be better to always disposable. You definitely won't go hungry here. The choice of dishes is large. Fruits included apples, bananas, melons, dates, oranges, guava, tangerines. The tea bags in the kettle should be changed more often than just adding water.
4. Animators. Every evening there was a different entertainment program. During the day on the coral beach was also not boring. Well done animators. All liked it.
5. Beach. We were only on the coral beach. Loved the sea, fish and coral reef. I would like to go there at sunrise. We decided for ourselves that we would not go to the 3rd line anymore. We went to the beach on a scheduled bus or ordered a taxi, and the taxi drivers want to charge you a different amount every time. The sun loungers are comfortable, but it is high time to change the roof over them, otherwise there will soon be no protection from the sun at all. I didn't like the beach bar. I asked to make tea, they didn’t make the one I ordered, I said to make another one, then they deliberately tore the bag and poured the contents into a glass, they had to make another one) the food on the beach is not so varied, but this is not a problem at all.
Internet is paid.
In general, the rest is not bad in this hotel. Maybe I'm being too picky, but there were many nuances that are important to me and in the future I will not consider this hotel for a holiday.
Translated automatically from Russian. View original