Обслуживание в аквапарке разочаровало Service at the water park was disappointing

For the seventh time we are resting with our family in Egypt, and this is not the first time in this hotel. They were always happy with everything. But not at this time. The hotel itself is good, good food. But the service at the water park was simply shocking. The attitude towards Europeans is bad. We visited the park on 05/02/19, the children stood in line for the Constrictor&Tornado hill - 25 (! ) minutes, while Muhamed and other park employees let the Arabs calmly and without a queue. On what basis do local guys get on the slides out of turn, while the rest have to wait for almost half an hour? Is this the service of a five star hotel? Please explain to the hotel staff, and in particular the water park, how communication with guests in a hotel that positions itself as 5 * should be, or else this staff should be changed.