Very bad service and quality

Written: 23 december 2020
Travel time: 15 — 22 december 2020
This hotel positions itself as 5 *, but you will be very disappointed when faced with the service. This is not the first time I have a rest in this country and in this chain of hotels. But this time I decided enough was enough. . .
First, we go there for the water park. Which this time worked from strength once a week... And one slide...
The food was just disgusting. Monotony and fast food. . . Why should I fly for four hours, then to eat food a la McDonald's. . . Alcoholic drinks are disgusting, powdered juices for children. . . Moreover, they do not even hide it, pouring the powder right at dinner. . .
The staff is rude and uneducated. Always some stupid and inappropriate stupid jokes.
Begging at every turn. The impression is that we arrived there on a balloon.
To exchange towels, I had to catch an employee for several hours !! ! Well, it's just a pipets... honestly...

The beach deserves special attention. Well, like the beach. . . Have you ever been at a construction site? )) Not? OOO! A very big surprise awaits you. The beach of this hotel is a large-scale construction! With bulldozers, concrete mixers, trucks, tons of dust and dirty jamshuts behaving. . . How can dirty jamshuts behave??! ! )) they are in their wild environment... and they don't give a damn about vacationers in a la 5 * hotel...
Well, as a cherry on the cake, the requirement to pay for a broken door closer. DOOR CLOSER! If you don't know, this is a mechanical thing to close the door. Those. a device with a mechanical principle of operation and natural wear and tear. This is too much. . . We didn't break a window, a mirror, or a wardrobe. This mechanism has a service life and it is out of order, because no one has changed it since the day of construction... Moreover, we were presented with a claim when we had already boarded the bus on the way back. Well, the guys have such a monetization is simple. They also demanded payment only in cash... $ 50... Of course they got a big fig.
Speaking of protection from COVID: the staff there wears masks for appearance, and management generally scores on it...
It used to be a tolerable hotel given the large water park and beautiful grounds. Now it just sucks, pulling on 3 *...
Want to ruin your holiday? Forward! ))
Translated automatically from Russian. View original