Отель испортился The hotel has gone bad

For the first time in Egypt, we were in the fall of 2019 with my husband and young son. At that time, we had already visited many tourist countries several times, including Turkey, Malaysia, Thailand, the United Arab Emirates, China, etc. (We do not take Europe as a comparison) and everywhere there are only 5 * hotels, incl. have something to compare with. On the recommendation of the tour operator for a trip to Egypt, we chose the Coral Sea Sensatori hotel, where we flew in October 2019 and I will tell you this - it was an amazing, perfect vacation from all countries before. In all hotels there have always been some unpleasant situations with the service or minuses with the building or territory itself, although we are very patient in this regard and tried to be understanding. But on the first acquaintance with Coral Sea Sensatori, I concluded that this is the best hotel in terms of food quality, sea / beach and, most importantly, service, the service was perfect. Upon arrival, we recommended this hotel to all our acquaintances and friends, and two families, on our recommendation, managed to fly there before the introduction of quarantine. For ourselves, we decided that we would definitely return again and again. And so we're back. . .
On April 23.2021, after a year of quarantine, etc. , we finally took off on a long-awaited vacation, my husband was unable to work, but I flew with my son, mother and a large group of our close friends, in the end we were 3 families out of 12 people of which 5 children. Unfortunately the holiday was ruined.
1. the mood deteriorated as soon as we all went to check-in, the guy who works at the reception for many years recognized our girlfriend, smiled, greeted her and put on her and her family a blue bracelet, everyone else put on a brown bracelet. We asked why the color is different, to which we were told that blue is for regular guests who have already been to Coral Sea Sensatori (ala VIP), after which I explained to him that we were all in this hotel for the second time, the manager changed dramatically in his face ( became very dissatisfied), said in a rude voice: "Passports! " and after receiving the documents went to check them in the documents. After a 10-minute check, the manager came out and with the same displeased face, silently put on blue bracelets for everyone;

2. apparently out of hatred that I told him that we were already regular guests of the hotel and thus forced him to check our passports according to their database, they gave me the worst number with my family. A small room overlooking the children's pool and fence, while two families of our friends were given large rooms with sea views. Although the point may be that we are Kazakhs, and our friends are of Russian nationality, but we are all from Kazakhstan. I did not discuss this with them, because. tired after the flight and waiting for the room, they took what they had;
3. in the restaurant, the waiters do not pay attention at all; in order to ask for a drink, you need to call and wait for the waiter 5-6 times;
4. at the issuance of food, because you yourself can’t dial (quarantine measures) you need to tell the cook what to put in, but the cook, apparently tired of all the vacationers, pretends that he doesn’t understand where you are pointing and puts approximately what lies in that direction and naturally in small portions, after explaining four times that you need to no longer want to swear and take what they put.
There were many more little things with the service that I no longer want to remember.
As a result, about the second trip to Coral Sea Sensatori: the sea and the beach are super, but the service has deteriorated very much, it's just the bottom. For your far from small money that you pay for a ticket, they will do you a favor in terms of service with an arrogant face and notes of rudeness. The way it was in 2019 and 2021 is heaven and earth. Such a sadness with Coral Sea Sensatori, now we don’t go there unfortunately.