Не узнали, потому что отель не сообщил туроператору о том, что нет мест Didn't know because the hotel didn't inform the tour operator that there were no rooms available

Just before commenting, I would really like the hotel staff to comment on this, and whether the hotel is really empty for 22.06. 2019 to 06.07. 2019 because they're having a conference? ? Is it true?
And if so, why don't they cancel sales for this period???

I did not expect, but it happened to me, as some wrote about.
02.05. 19 - chose the hotel Queen Sharm Resort (ex. Vera Club Queen Sharm Beach), 4*
Egypt, Sharm el-Sheikh and decided to use the services of a tour operator - TPG.

The travel agent sent the reservation, infa came that you need to pay at least 30% before 14-00 on the same day in order to fix the amount in dollars. We decided to pay the full amount. The price is 1028 dollars, at the rate of the tour operator So, 2.05. 19 the entire amount was brought to the travel agent in hryvnia at the rate of the tour operator. All OK. We made the amount, we are happy that we will fly away for 14 nights and 15 days. Departure 22.06. 19 from Kyiv to Sharm at 8-00, and the flight back on June 23-0.6, to arrive in Boryspil already on 7.06. nineteen.
Everything is cool, but in the evening our travel agent writes (somewhere around 18-00) who came to refuse the reservation, because the type of rooms in the hotel is no longer available ! ! ! Cool, just awesome! ! So, the reservation was at 11-00, payment at 14-00, and refusal at 18-00. . (I don’t remember the exact time, but yes, it was about what time it happened).
It is surprising for me that the tour operator does not know that there are no more rooms in the hotel, that 5 hours after the reservation and payment, the tour operator did not "deign" to find out if there are rooms in the hotel, but waited only for payment from customers, people who really carry money to the tour operator for which he then exists! Maybe here the hotel and its employees could not report that - there are no more places, no more!!!
Maybe the tour operator is not to blame for anything, but is the reason for the entire hotel??!!!

In general, as it was allowed, we ordered (made a reservation) a really different hotel, through another tour operator,

Tourists buying a tour - they are essentially "walking money" ...
it doesn't matter to us which tour operator to give them, or which hotel to give this money to. . Frankly, it doesn’t matter, it is important for us that it is sustained: price - quality! ! That's all.