Обманывают людей deceive people

I want to tell an interesting story about how I was in Sharm, the gueen sharm hotel is the old name of vera club. The hotel guide from the Anex tour company, behaved boorishly at the info meeting, the girl in the middle of the meeting came in very politely asked for a registration card, said that there was no time to sit and listen, he started yelling at her, in the end she sat down to listen, he was on all the time paid attention to her, grimaced, she politely explained her unwillingness about the excursion, threatened her, just tin. But besides that, in this hotel, my bluetooth headphones were stolen from my room.

I turned to a separate guide and hotel security, they promised me to sort it out, look at the cameras and return it. As a result, no one returned anything, moreover, they said that no one came in except for the cleaner, which means that he did not take it, and I lost them somewhere. In short, the hotel guide just shrugged and made a fool of me. But!!! ! The story didn't end there! Departure from the hotel at 3.40 am!

About 20 people left, and then my room number sounds at the reception, and that I have a problem. They show me my towel from the room, which is blue-black stained (from the hair dye that I dyed before the trip 10 days ago) and said that the fine for this dirty 5 dollars. (That is, they changed stained towels for 10 days and everything was fine, but before leaving at 4 in the morning they saw stains).

I was in shock, started to get nervous, screaming and showing this towel to other people at the reception, who were also leaving. To avoid scandal, the Arab at the reception said that it was good, no problem. OK.

We got on the bus to leave, then the Anex tour guide who accompanied him to the airport comes in, and my room number sounds again. Says problem again. I get off the bus, go to the reception. And here it turns out! That we are missing one towel from the room!!!! ! 20 people leave at 4 am and that they run from room to room to look at towels? Of course not!
This is revenge for the fact that I accused them of stealing headphones! As a result, I was forced to pay $10 for this towel, which of course I didn’t take, but I couldn’t prove it, and taking advantage of the fact that people are sitting on the bus, time is running out, you need to go to the airport, so they FORCE me to pay $10 for towel. I am so indignant, the Anex tour guide helped them instead of helping, and said that if I don’t pay, the bus will leave without me. Here. I will ask you to name this particular hotel and make it "famous" and also the Anex tour, and these rude guides of the Anex tour.
How they fool people, extorting money, and take revenge with shameless deceit for contacting the security service about the theft from the number !!! ! It doesn't fit in my head at all!